Profoto HSS. It Is Here. Start Using It Today.

Written by Fredrik Franzén on . Posted in News

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Profoto HSS

Up until now, HSS solutions have been either consistent but lacking in speed and power, or fast and powerful but inconsistent. Today, we release Profoto HSS – a new solution that has all of the benefits and none of the limitations.

High-Speed Sync (HSS) is the technical term for syncing flash with shutter speeds shorter than the so-called x-sync, typically 1/250 of a second. It is a useful tool for controlling ambient light and for freezing action. But there used to be limitations.

Current solutions for speedlights give you a fairly even exposure. But it does so at the expense of speed and power. Previous solutions for larger flashes were faster and more powerful. But the exposure could differ as much as 2 f-stops in a single shot.

Profoto’s new solution for the B1 Off-Camera Flash has all of the benefits and none of the limitations. The B1 itself is about ten times as powerful as the average speedlight and fast enough to keep up with your camera. With the new Profoto HSS upgrade installed, you switch to HSS Mode with a simple button-press. You will then be able to shoot at shutter as fast as 1/8000 of a second.

But it does not stop there. Profoto HSS is a unique, patent-pending technology, providing an extremely fast series of flash pulses. What this means in practice is that you get an extremely consistent exposure with no measurable variation over the image.

 

© David Bicho

In other words, Profoto HSS is fast, powerful and consistent. This will open up a whole new world of light shaping possibilities for you. For instance, you can now shoot with a large aperture in bright conditions to get a shallow depth of field and get that perfect deep blue sky. Or capture super crisp action in mixed light conditions without getting motion blur from ambient light. Etcetera, etcetera.

Needless to say, Profoto HSS works for both Canon and Nikon and has been tested for all common camera models.

Also note that you can use Profoto HSS both with and without TTL. Or do both! Shoot with TTL first to get a technically perfect exposure, and then switch to Manual Mode with the same readings and settings and do whatever creative adjustments you feel like doing. It is a huge time saver. Plus you can leave that light meter at home!

 

© David Bicho

© David Bicho

Profoto HSS is available through a simple firmware upgrade.

Click here and download it for free.

Note that you will need to do download separate upgrades for the B1 Off-Camera Flash and the Air Remote TTL-C and Air Remote TTL-N, and then upgrade both flash and remote.

Once installed, HSS Mode is activated with a simple button-press. There is no need to change the flash bulb or messy stuff like that.

We have done our best to make the entire process as easy and user friendly as possible. But if you have any questions whatsoever, leave a comment below or send an email to info@profoto.com and we will replay as fast as we can.

Have fun with it!

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Comments (174)

  • david

    |

    Excellent

    Reply

  • Andy Foster

    |

    Great news, on my way to the studio now to upgrade and give it a test. Great work guys.

    Reply

  • Karel Hulskers

    |

    i noticed that the HSS upgrade for de TTL-N is: 20 november?
    Upgrade name: HSS Upgrade for Air Remote TTL-N (Mac)
    Released: 20 November 2014
    Version: B3

    Reply

  • Craig

    |

    This is a HUGE deal guys. Hi shutter speeds and the ability to use Nikon’s Auto FP high speed sync with the B1’s is a game changer. So many of us make our living mixing ambient light and strobes and need to freeze the action via shutter speed. Looks like you have a new customer. Thanks for making this happen.

    Reply

  • Antonio La Selva

    |

    Salve a tutti,
    vorrei dire quanto sono contento di aver acquistato due B1,
    sono flash fantasticiiiii…….

    Reply

  • Jeroen Bouman

    |

    Upgrades went perfect for both my B1’s and TTL-N, but in HSS-mode the LOWEST output in manual mode is 8.0 ?? That’s way too high for any practical use. In TTL-mode I can’t dim the output enough either. Am I doing something wrong?

    Reply

    • Rebecca Ahremark

      |

      Hi Jeroen. We added it in our FAQ. See question 15. / Rebecca Ahremark, Profoto.

      Reply

      • Jeroen

        |

        Thanks Rebecca. I also notice that since I did the firmware upgrade all fully charged batteries (I have 4) only show up as 2/3 full when connected to my B1’s. They’re only 6-7 months old.

        Reply

      • don sheffler

        |

        why can’t I even find a FAQ at profoto.com??

        Reply

        • Rebecca Ahremark

          |

          Hi Don.

          Thank you for your question regarding a FAQ. We have created FAQs for the Off-Camera Flash System and the products that it includes which have been very appreciated.
          I will forward your request to our Product Marketing Team and we will have it in our mind when we work to improve our product information online.

          Reply

  • Bill mckim

    |

    This is awesome, can’t wait to upgrade my firmware this morning!

    Reply

  • Mikkel

    |

    Good job!

    Cheers,

    Mikkel

    Reply

  • Antony

    |

    Have upgraded on Canon gear. The lowest reading I get is 7.0. What is going on? Have I missed something? Nothing was mentioned in the installation notes (or did I miss it)

    Reply

    • Marc Thomé

      |

      I have just the same problem. Can’t lower the power under 7.0 into HSS mode. Is there something to do about it?
      Thanks for help.

      Reply

    • Rebecca Ahremark

      |

      Hi Antony. We added it in our FAQ. See question 15. / Rebecca Ahremark, Profoto.

      Reply

  • Michael

    |

    Successfully upgraded my B1s, cat get my TTL-C upgraded. I get into USB mode but the upgrade software does not recognise when I connect (TTL-C does) and so the upgrade button is disabled.

    Anyone else has this issue ?

    Reply

    • Adam

      |

      I had this same issue and got around it by changing the usb port I was plugging into on the computer, hope it helps.

      Reply

      • Michael

        |

        Rebecca, the dots were working fine – Adam, that was exactly it – seems the upgrade works on only one USB port. ta

        Reply

    • Calin

      |

      First, Mr/Mrs Moderator I am terribly sorry for the first incomplete comment. My mouse batteries died and somehow the message was posted. Please delete this paragraph if you are so kind.

      Michael, I tried several USB ports on my iMac (Yosemite) and it did not work. It might be your OS. I used another Macbook pro OS X version 10.9.5 and it worked like a charm. My advice is to try it on various machines until it works. May the Force be with you!!!

      Reply

  • Mikkel

    |

    Updating went smoothly, but I have the same issue as Jeroen B. – can’t seem to get the output any lower than 8.0 in HSS-mode (using a Nikon D700). Is it a bug, a feature or just something, I am missing?

    Reply

    • Kevin Krows

      |

      This has been clarified in the FAQ. Profoto uses the upper end of the power 7-10 on Canon 8-10 on Nikon when in Hi-S mode.

      Now, let’s think about this for just a second. If you want lower power that probably means you are not trying to overpower the ambient light. If that’s the case, then shoot in normal mode with your fixed sync at 1/200 or 1/250 or less. If you are trying to freeze action, the short durations on the B1 will do just fine.

      My experience using HSS with my Canon 600ex-rt lighting setup is that they too use a ton of power (both output and battery) when shooting HSS. So much so that on long shoots I’ve had them overheat and shut down. Don’t see that happening on the Profoto B-1’s.

      Finally, HSS is a tool (or option) that can be used in different situations that are a challenge and should not be viewed as the end all be all setting.

      Reply

      • Mikkel

        |

        yes, it’s all good. I got the clarification from Rebecca :)

        Reply

  • Antony

    |

    My TTL-C worked first time. But be careful to fully the instructions precisely.

    I have 2 TTL-Cs an earlier model and a more recent. I’m very impressed because I couldn’t use the TTL upgrade from a few months ago. I was told I would have to send the remote into a service centre to be upgraded. But this upgrade has worked fine.

    Reply

  • Antony

    |

    I can confirm it works down to 1/8000, but I’m not convinced by the accuracy in TTL mode. I only ever get a reading of 7.0 or 10.0!

    Reply

    • Rebecca Ahremark

      |

      You are correct Philip. Thank you for posting.

      Reply

      • Antony

        |

        Thanks for the quick update. That is reassuring.

        Reply

  • Ricardo Bernardo

    |

    Done.
    Just waiting to charge batteries for the first test!
    Great update!!

    Reply

  • mimstyle

    |

    This combo work on olympus with high speed sync ? Thanks

    Reply

  • Andreas Timm

    |

    The update worked. Very simple. First tests with my DX1 up to 1/8000. Will now do a bit more testing. Thanks Profoto!

    Reply

  • Andrew

    |

    Is there any chance that this upgrade can be applied to D1’s? They are my workhorse in and out of the studio.

    Reply

  • Natalie Lawrence

    |

    I have upgraded and it doesn’t work at all. I have the normal Air Remote (i.e. not TTL-N for my Nikon).

    I noticed from the FAQs that you say people need the TTL versions of the Air Remote. However, I do not want to go and buy another Air Remote that I don’t need, so please let me know how I can use HSS with the normal Air Remote.

    Many thanks

    Reply

    • Rebecca Ahremark

      |

      Hi Natalie. HSS is a part of the AirTTL system. Therefor it only works with either an Air Remote TTL-C (for Canon) or an Air Remote TTL-N (for Nikon). It doesn’t work with a regular Air Remote. / Rebecca Ahremark, Profoto.

      Reply

      • Natalie Lawrence

        |

        Thanks Rebecca. I have to say this is very disappointing. Part of the attraction of the B1 was that I didn’t have to replace my Air Remote, which I haven’t had for long and works perfectly well with all the Profoto lights I’ve used.

        Essentially, to use all the capabilities of the B1 now, I have to buy another Air Remote – at nearly £100 more than the normal Air Remote.

        What is being done to accommodate people who have already bought Air Remotes from you?

        Reply

        • PR_aero

          |

          Hi Natalie.
          I´m a B1 user, not connected to Profoto otherwise.
          I think it has been very clear from start that B1 TTL was only with the new remote. The old one (which I often still use when in full manuel) has never saif anything about TTL, /PR

          Reply

  • Pierre

    |

    Great stuff..
    Any plans to have this working on the Pentax 645z ?

    Reply

    • Rebecca Ahremark

      |

      At the moment, no. But we don’t exclude anything and we’re looking into the possibility of making it work even with other brands in the future.

      Reply

      • chris

        |

        Please make this work with the Pentax 645z! That would be amazing!

        Reply

      • Dave

        |

        I also would love to see the B1 with TTL and HSS working with the Pentax 645Z! I know several photographers using the 645Z that would jump at the chance to use the B1 with HSS. It would revolutionize the way medium format is used in reguard to leaf shutters.

        Reply

  • Alan W

    |

    Thank you! This is a great Christmas present! can’t wait to do the upgrade today!

    Reply

  • Mark

    |

    THANKS!!

    Good upload, works great on all three of my B1’s. I’m a bit surprised about the (perceived) penalty in power. Not unlike Canon Speedlites I guess. That being said, you folks pulled it off! Very happy.

    Interesting side-note, I’m able to also successfully trigger my 600EX-RT’s in HSS with Flash Zebra Optical Slaves (the ones built for Canon flash). Nice to have a few extra kickers, if needed.

    Reply

    • Henrik

      |

      Hi Mark,

      Could you share a link where I can buy a couple of these optical slaves?

      /henrik

      Reply

  • daniel c

    |

    I was set on purchasing the phottix indura 500 lamps mainly cause of price and hss..I could almost double the amount of b1 lamps I would buy. I am very happy to have gone with a b1 kit, and now hss is here. Thanks for the support and upgrade! Now more light shaping opportunities for exterior shooting.

    Reply

  • Remo

    |

    Hi, thanks for this upgrade. So far fine with the B1’s but I have no chance to upgrade the TTL-N. 2 different Mac’s. I have the 3 dots in the display, but I can not activate the update. remo

    Reply

    • Rebecca Ahremark

      |

      Hi Remo. Try disconnecting all other USB devices such as wacom boards, speakers etc. and then try to update your B1 and Air Remote again. Hopefully that will work. Let me know if it doesn’t.

      Reply

      • Remo

        |

        Thank you Rebecca, with another mac now I was able to do it. Remo

        Reply

  • Barrie

    |

    Upgrade of b1s and TTL-c went without any serious problems. Tests look fine so far – can shoot at f1.2 and 8000th second on TTL, which looks pretty stable so far. Brilliant! Thanks for the hard work!

    Reply

  • Robert

    |

    The instructions mention to activate HSS on your camera(Nikon). Should the auto-FP be set at 1/250 sec or 1/320 sec or does it matter? Both are HSS on Nikon cameras.

    Reply

    • Rebecca Ahremark

      |

      Hi Robert. It shouldn’t matter. If you want to know the difference between them, see your Nikon Manual.

      Reply

  • Barrie

    |

    The minimum power restriction at 7.0 of the Canon system of reduces flexibility of the system. In close to create soft light, the lower limit of 7.0 could create some problems although a baffled light shaper can eat some of the excess light, having the ability to lower the power would be better. Other than this, things look pretty good including the consistency of high speed sync on TTL.

    Reply

  • david

    |

    Thank you so much profoto. Love you guys. Happy Christmas, I know you guys have been working really really hard this year. Have a nice holiday. Thank you

    Reply

  • Antony

    |

    I’m slightly perplexed. With the camera on manual I put the B1 in TTL mode on HSS. The image is significantly underexposed. I then switch the B1 to manual, with no other changes, and the image is blown out, overexposed. Why would there be a difference?

    Reply

    • david

      |

      What camera?

      Reply

      • Antony

        |

        1DX

        Reply

        • Alan W

          |

          This is just odd. I got the exact opposite results as yours on my 1DX. With TTL at 1/8000th, my image is over exposed. Had to tone it down by a couple of stops to get the proper exposure.

          Reply

  • Colin Mulcahy

    |

    Hi,

    Thank you for updated firmware to enable HSS.

    From reading the comments on both blog posts, I’d highly recommend a video tutorial on the use of HSS sooner rather than later to overcome the lack of understanding of how the HSS works.

    I for one would love to see a 5 min tutorial so I can get up to speed asap.

    Thanks again. :-)

    Reply

  • Guillaume

    |

    Hi,

    I seem to have a problem with one head. When I plug it to the computer, it doesn’t seem to recognize it.
    I’ve updated several heads without any problem but this one seems to be quite stubborn.

    I’ve left it without the battery for over an hour and tried to hold the “Test” button for 60 seconds several times, without any luck.

    Should I keep waiting or is there a move serious problem?

    Thanks a lot!

    Reply

    • Rebecca Ahremark

      |

      Make sure you really hold the button for 60 sec (use a timer)
      After that you connect the USB.
      Still not recognized? If no I suspect you have something with the hardware.
      Please contact your closest service station: http://profoto.com/int/profoto-service-stations

      Reply

  • Yoann

    |

    Nice work
    the update done on remote and flash
    but i can i activate HSS on my 5dmk3 Canon
    because when i shoot it’s blocked to 200s
    thanks

    Reply

    • Kevin Krows

      |

      Go into your camera settings and make sure External Speedlight Control is set to “Auto”

      Reply

    • Rebecca Ahremark

      |

      Hi Yoann.

      Canon differs a bit from the Nikon:

      Either check the camera sub menu to set HSS on the camera OR push the SYNC button on the Canon remote so the text HIS is visible on the remote display. That should do the trick.

      Reply

  • Miguel Ángel Riazuelo

    |

    Good Job profoto
    Perfect update
    Next wished step…lower power
    Regards from Spain

    Reply

  • Wkilburg

    |

    Thanks for the upgrade! It works perfect on all three of my B1’s. This just plain ol’ rocks.

    Reply

  • Thomas W

    |

    how to activate HSS mode on B1? Highest i can go only 200. I am using on 5D mark II

    Reply

    • david

      |

      the controller activates HSS on the B1

      Reply

      • Rebecca Ahremark

        |

        Either check the camera sub menu to set HSS on the camera OR push the SYNC button on the Canon remote so the text HIS is visible on the remote display.

        Reply

        • Thomas W

          |

          got it and it worked beautifully. thanks a lot

          Reply

  • Alexandru

    |

    What about de D1 series? It would be great to upgrade them, but it would ever be possible?

    Reply

    • Malik

      |

      I’M DREAMING .. it would be amazing tho! at least we can combine em.. not B1s only

      Reply

      • Felix

        |

        Think carefully we actually could combine the two lights in HSS outdoor. However I wonder what would happen to the image. Banding maybe? Worth a test.

        Method is to set D1s in optical slave mode and use them as anything other than main light. Will it create special effect?

        Reply

        • Stanley Law

          |

          Unfortunately, this won’t ever happen because the D1s aren’t apart of the AirTTL. It will be available if, and when, a new revision to the D1 system is released.

          Reply

          • Alex

            |

            I’ve bought 3 D1 and a batpack with only a few months before the release of B 1’s. And now I can only dream to shoot in HSS?…Is it dissapointing or it’s just badluck?

            Reply

          • Stanley Law

            |

            This is life, you will always be behind the curve because there’s constant improvement. This case of “planned obsolescence” holds especially true in photo gear. Nikon and Canon is slow at implementing new features because they know their shooters will keep buying every minor incremental improvement. Same with the makers of your lighting gear.

            If you want to shoot in HSS, stop dreaming and buy a B1 or B2.

            Reply

  • Ricardo Gomez

    |

    Excellent work Team Profoto! The B1 is on my Wish List!

    Reply

  • Soerfi

    |

    Thank you! Thank You!
    Since I sold my Nikon D1x where I could flash sync 1/1000s photography was not the same anymore. But this changes everything!
    Profoto is the game changer!

    Reply

  • david

    |

    do people have the B1 showing as a USB attached device?

    see here:
    http://www.asposium.com/Profoto.jpg

    took about a minute for windows to install “drivers”

    Reply

    • david

      |

      copy and paste the photo link

      Reply

  • Jorge Calzadilla

    |

    Thank you so much, Profoto! This is a fantastic Christmas present

    Reply

  • MickeyPhoto

    |

    Does anyone have some test shot images to showcase how profoto HSS can achieve? Please post a link or images here.
    Thank you

    Reply

  • Linda Vos

    |

    I am having issues with the B1’s update – the TTL-C is installed but the B1 won’t install. The Firmware update Tool program “stopped working and needs to quit” as soon as I “click here to install”. What could the issue be? I’m on PC.

    Reply

    • Colin Mulcahy

      |

      Hi Linda,

      Do you have access to a Mac?

      Upgrades where straightforward for me.

      Reply

  • Linda Vos

    |

    No access to mac at this stage and tried on 2 different PC’s, the program keeps crashing :(

    Reply

  • Daan

    |

    Dear Linda,

    Exactly the same here.
    I have tried 5 pc’s and Macs, 5 USB cables for days now.
    Nothing get’s done.

    (erg jammer zo vlak voor de kerst!)

    Reply

  • Linda

    |

    Nooooo that’s not good news! Profoto please respond!

    Reply

  • Linda

    |

    Not always that simple as the nearest service centre is 1300km away!

    Reply

    • Linda

      |

      And closed until 12 Jan!

      Reply

      • Rebecca Ahremark

        |

        Sorry to hear that Linda. Please try these steps and see if it helps.

        1. Disconnect all things (ie B1 from your computer)
        2. Restart your computer
        3. Install / Run the upgrade program
        4. Make sure the drivers are installed on your computer. This could take a few minutes depending on what kind of computer you have.
        5. Remove the battery, wait 15 minutes (capacitor discharge)
        6. Hold down B1 “TEST” button for at least 60 seconds
        7. Connect the B1 with USB, wait until you hear the beep (USB connected)
        8. Run the upgrade program

        Reply

  • Linda

    |

    Tried that 100 times, no luck. Everything works until you press the button in the program to continue installing, then the program closes down.

    Reply

    • Rebecca Ahremark

      |

      Sorry to hear that. Try this then:

      When you attach the USB cable, do you get a clear beep out of the operating system? If you do, that means that the B1 gets its power from the USB.
      If you get the beep, do you then get a confirmation from the operating system (windows)? Because you need to get that before you can proceed with upgrading. If you don’t, then the B1 does not communicate with the upgrade program and then you have to start over from step 1.

      That’s the only thing I think you can try. If it still doesn’t work, unfortunately, you have to wait until your Service Station opens in January.

      Reply

  • Michael Perrotta

    |

    Had the same problems yesterday, trying to establish USB connections with either PC or Mac. No dice. I left the B1 overnight without the battery and today it connected and upgraded with no problem. It’s worth a try.

    Reply

  • Bob ortiz

    |

    Hi Profoto
    I install the new Firmwire ,and it work Perfect ,from 8,000 shutter/2.8
    To 500 shutter F22 .you guys are the best in the business .
    I went to the beach and without a miss the Profoto B1 was shooting up to 3 frames a second with my Canon mark3 .
    For all who can’t load Firmwire .slow down and read instructions .

    Reply

  • gary

    |

    My update went with 3 profoto b1 and remote ttl-c. Thank you profoto

    Reply

  • kameraguy

    |

    Dear Profoto Team,

    I would like to say thank you for the HSS upgrade. I see that some folks have had issues with their upgrades. However in my case, it went smoothly without issue. Actually, I just want to make a comment that the MAC versions of the installer are nicely done. Thank you to the team responsible for making it as painless as possible.

    Cheers and Happy Holidays!

    Reply

  • Victor

    |

    Hi to all,
    I have a question.

    To begin, here is my setup:
    Camera Nikon D4 shooting manual and the camera Flash sync speed set at 1/250* as I want to shoot with the B1 in HSS mode. (I am just testing what these bad boys can do) The camera is in continuous Hi at 10 FPS. The B1 head firmware have been upgraded with the latest HSS and it I set it to Freeze with the power set to 8, lowest power in Freeze mode.
    This is what I noticed. The first two or three frames are correctly exposed, however, the following frames are underexposed. It look like I had the exposure bracketing on, which is not the case. Again, I am testing the B1 capabilities. Am I doing something wrong with my settings? Does anybody tried this? Is this normal? I understand that I just need one or two correctly exposed frames to get the job done, but I am curious.

    Reply

  • giuseppe

    |

    wow wow wow, for two reason:

    1) with hss support the B1 has now everything I could ask from a flash
    2) you made it possible with a firmware upgrade and not by releasing a new product, this really makes me feel confident with profoto brand.

    thanks!

    Reply

  • Ben

    |

    Hi Folks,

    cool thing – I am now the proud owner of the location kit. And I simply love the light!

    But I have a severe Problem: My Air Remote TTL-N freezes nearly every 3 Minutes and I have to turn it of and on to obtain connectivity to the flashes again. Independently from using it either in TTL or manual Mode. So what´s wrong??

    My SetUp is: Nikon D4 in Manual Mode using two B1s (Group A and B). I already did the HSS Upgrade…

    Thank you very much for your kind Support!

    Cheers,

    ben.

    Reply

    • Edgar

      |

      Hi Ben, did you fix yours, my freezes every minute cant change groups A and B not responding.

      Reply

      • Jens-Linus Lundgren-Widén

        |

        Hi, Have you upgraded to the latest TTL-N firmware?

        We’ve had reports of remotes freezing when the user have triggered the camera while changing setting, i.e. shooting and pressing the buttons on the remote at the same time.

        Sincerely,

        Reply

        • Edgar

          |

          Hi, yes that was the first thing i did, and resetting to factory settings didn’t help, it was a faulty unit, so i’ve just returned it…i have other air remote(non ttl) works great..

          Reply

  • Oliver Suckling

    |

    Anyone having a problem registering to download this update? No matter how I fill in the form to register it tells me to “Please enter your name” despite having entered it.

    I’ve tried three different browsers and get the same error on all of them. Really want this update!

    Reply

    • Rebecca Ahremark

      |

      Hi Oliver. We’ve had some technical problems that has been solved now. Were you able to get it to work?

      Reply

  • Rich Crable

    |

    Successfully updated on light, but the other refuses to cooperate. I have done all the recommended actions – rebooted Mac, tried different USB ports, tried different Macs. I get a chirp when I connect the UBS cable, but the “Click to start firmware update” box never activates to permit the upgrade. Any other ideas before calling for service?

    Reply

  • Rich Crable

    |

    Yes Rebecca, I removed all other devices, rebooted the computer, and still no luck. Have tried with other Macs as well. Very strange since this was a 2-light kit, and the other light updated just fine. Any other ideas?

    Reply

    • Rebecca Ahremark

      |

      Unfortunately not. If you tried all these things and also followed the instructions in question 27 in our FAQ and it’s still not working, it’s sounds like a hardware issue and you have to contact your local service station:

      http://profoto.com/int/profoto-service-stations

      Reply

  • jason

    |

    I can not update my Air Remote TTL-C on my mac. The current firmware states that it is A6. I have tried unplugging my other USB devices and restarting my computer but to no avail. Does anyone have any suggestions? I need this upgrade ASAP

    Reply

    • Rich

      |

      Same problem (also with Mac), and I was not able to resolve it despite trying different computers, etc. I was within my 30-day return, so I am swapping the kit for a new one. Hopefully the problem won’t recur, but I am not especially optimistic.

      Reply

      • jason

        |

        Hi Rich, thank you for your reply. I am pleased to say that it eventually worked… I can not say what it was that changed but I persevered and all is now good.

        Good luck with you replacement kit.

        J

        Reply

  • Nik Skjøth

    |

    Nice product really. Profoto is a the top of the foodchain when it comes to flash photography, however I have to play devils advocate for a minute.

    I dont know where to adress my “complaints” so I do it here.

    I had the chance of talking to a sales rep from profoto today, I vaguely aired my issues with him, but got ridiculed and dismissed as if I was a moron. I find that kind of behavior rather arrogant. Im a working photographer, he is a sales rep, I think I know a bit more about using flashes than he does. Anyways..

    First. I love what you did here. It is a breakthrough, and everything is so near perfect, that it hurts my head how you missed what im about to point out.

    Issue #1: Air Remote TTL great design, lovely display, layout, ease of use, everything exept – Button responsiveness. How is it possible for the remote not to be able to register quick repeatable button presses on the + – energy button. Its not like it has to verify anything, It just has to tell the head to turn up or down.. Cheap remotes like godox wistro have figured it out, you can to, no?

    Issue #2: Where is the hybrid TTL / Manual mode? If you have a 3 head setup where one light is the key light on the subject and the others are effect light on the background scene, you dont want TTL on all 3 heads, you only want TTL on the keylight.

    Profoto response: Put the 2 heads on Group D and use the no TTL air remote to control them.

    You cant put that into one unit? Really? I need to fiddle with 2 remotes to do something like that?

    Youre asking a premium for a remote, I expect it to be better than I can Imagine. Otherwise you should hire me.

    Reply

  • Marc

    |

    Someone test experience with HSS / B1 air with Nikon D4

    Reply

  • gareth

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    I agree with the guy Nik above me.

    The buttons setup is crap quality. Too much play between the plastic and the switches beneath. Infact mine just broke….

    Reply

  • Jim R

    |

    Hello Profoto- I purchased a B1 Kit 4 weeks ago- and just did the HSS upgrade tonight. I am having this issue- after the firmware upgrade all fully charged batteries (I have 4) only show up as 2/3 full when connected to my B1’s. Any ideas? thank you

    Reply

    • Rebecca Ahremark

      |

      Hi Jim. Yes, unfortunately it’s a false indicator showing only 2/3. It will be fixed in the next firmware update.

      Reply

      • Jim R

        |

        thank you Rebecca

        Reply

      • Felix

        |

        More firmware update coming? Let it come quick!
        Also I wonder what’s the replacement for acute generators? d4?

        Reply

      • Felix Wu

        |

        Hmm..not sure where my earlier reply went. Looking forward to the new FW update.

        What will be the replacement for Acute generator or was D4 the replacement? Thanks!

        Reply

        • Rebecca Ahremark

          |

          Hi Felix. The D4 wasn’t really an update on Acute, since Acute2 is an update on the older Acute.

          The D4 is more of a high end product flash. As you might know, we do release a lot of new products. However, when and what is kept secret until release date.

          Reply

          • Felix Wu

            |

            I am not that familiar with some of the product market positioning so I was referring to the Acute line of generators with analog controls. Would be great to have affordable generator style flash with the latest digital control for studio use. And let them have glass dome. :)

            I currently have been shooting with two B1s and and bunch of profoto mods, they are fantastic. Just looking to add more lights but the B4 seems rather expensive and the B2’s power is a bit limiting. The size and weight factor of B2 is great and the fact it could be charging while shooting is excellent, but please make it more powerful. Guess battery tech is the bottle neck sometimes.

            I could add more B1s but the backpack with two heads seems travelling just perfect. The additional lights will best go into a roller case if I need to move around. Also I don’t want to invest all eggs in one basket. Would prefer lighter heads with generator for boom use.

            Look forward to the future products from profoto! Rebecca could you at least hint on when we will be expecting new products? xD

            Reply

          • Rebecca Ahremark

            |

            Hi Felix.

            Happy to hear that you look forward to our future products. Unfortunately I can not comment on that. Good things comes to those who wait. :)

            Reply

  • Travis Etherton

    |

    Any idea when the next Firmware update is coming out? I’m having the 2/3 battery issues on my B1’s.

    Thank you!

    Reply

    • Rebecca Ahremark

      |

      Hi Travis. We plane to release the next B1 bug fix release in October.

      Reply

  • Bob Ortiz

    |

    Is this Post different from Dec 2014?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Bob,

      I’m not sure if I understand the question, can you please clarify.

      Sincerely,

      Reply

  • Travis Etherton

    |

    Any news for TTL on the Sony A7 series? Would love to try out the B1/2’s on the new a7RII….

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Travis,

      Thank you for your engagement in Profoto! As I’m sure you understand we cannot comment on any product development concerning Sony.

      Sincerely,

      Reply

  • Nick Dawes

    |

    Will this with with the air remote and Phase one LS lens?
    Also – will you provide support for the Sony A7RII soon?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Nick,

      Phase One LS does not need HSS. You can shoot up to 1/1600.

      I can’t comment on support for Sony or any other possible product development.

      Sincerely,

      Reply

      • Nick Dawes

        |

        Thanks, I realize that, but I get a dramatic exposure reduction starting as early as 1/500 s. Which I was surprised about as i thought the flash duration on the B1s was pretty fast. I was curious whether the pulse mode would help with that?

        Thanks for your reply.

        Reply

        • Steve Holmes

          |

          The B1 doesn’t really have a very fast flash duration. I’ve had better luck with the Phase One LS with a Profoto B4 or an Elinchrom Quadra with an A head.

          Reply

  • Nick Dawes

    |

    Understood – but PLEASE release something ASAP.. In my studio (and on location), I own and use:
    PhaseOne IQ250, Nikon D4, D800, D800E, D810 and I now have the Sony A7RII and I am really impressed with it. I have done a number of shoots using my B1s and my D1s and I am very impressed. It comes VERY close to the PhaseOne and I expect that I will be using the Sony more and more, probably selling all of my Nikon gear except the D4. So please put out a TTL unit for it!

    Reply

  • Nadav Benjamin

    |

    I agree with the other commenters above who have asked for an air ttl remote compatible with the Sony’s. Please make one! Tons of shooters are changing over from canon to Sony right now for productions on location for lots of reasons. Would this be possible from a technical point of view? The experience of shooting with an a7rii with full b1 ttl and hss compatibility would be very useful. I already use my B lights heavily but i would probably use them even more if profoto made that happen. Thanks.

    Reply

  • Bryan

    |

    I can’t seem to update my brand new (just received it today) B2 Firmware (currently running A1) — i’ve downloaded the newest A3 firmware from the 9/30 update, but none of my computers recognize the device when it’s connected.

    I’ve tried different cables, different ports, rebotting, and even a different PC, but have had no luck.

    The unit emits the “beep-beep-beep” when connected to all the computers, but the button to :”Click to start firmware update” never becomes clickable.

    I’m running both Windows 8 and Windows 10.

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Bryan,

      Some USB connected equipment causes USB conflict problems. Before plugging in your Profoto B2 to the USB, make sure you have unplugged all other USB devices. Restart the update program and run the installer from start to finish. If that didn’t work, try reinstalling your USB drivers. On a Windows PC the only way to find out which one of the USB drivers to uninstall is to see where your Profoto equipment pops up in the windows device manager when you connect or disconnect your Profoto device. If the problem persists, contact your Profoto dealer and they will help you out.

      Best Regards,

      Reply

      • Bryan

        |

        Thank you;

        I was able to update to A3 from my work PC running Windows 7. My laptop (Surface Pro 3 running windows 8.1) only has one USB port, so I hve no idea why it wasn’t working there either.

        In any case, I’ve been able to update.

        thanks!

        Reply

  • Kelli

    |

    Hello,
    Despite downloading from the website the new firmware update,I have been unsuccessful. When I click to update the download process starts but then only downloads a PDF. I am having the same issue trying to download my TTL-c too. The website has no phone # for CS only a email request so would appreciate any input or a direct link to resolve my issue. Thank you

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Kelli,

      that sounds strange.

      Are you logged on to My Profoto? http://profoto.com/int/myprofoto/

      Are you using PC or Mac?

      Sincerely,

      Reply

      • Kelli

        |

        Yes, I am downloading directly from profoto & am using a Mac . The firmware update downloads and according to instructions the zip/upgrade w instructions is in the download but all that is inside is the two pages of pdf no firmware upgrade. I have gone round and round and even tried the download from dppreviews link all to no success- very frustrated as this should be a simple process. Do you happen to have a direct link to the download that I can try?
        Thank you

        Reply

      • Kelli Tinker

        |

        Was able to download & upgrade – thanks for the link!

        Reply

  • Julian Parkinson

    |

    As a few others have said, I’d love to see a TTL option for the Pentax 645Z, it’s such a killer camera and I want to use my B1s with it for my interiors photography. Pweeeeeze Profoto (on my knees begging!)

    Reply

  • Dennis P. McAleer

    |

    Hello, I own a Profoto B1 but as a pro I use medium formatI (Hasselblad H4X) will the HHS work on my camera or does it only work on Nikon and Canon?
    sorry if the question has been asked before I could not find a precise answer.
    Best Regards

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Dennis,

      As you rightly said, we only have TTL remotes with HSS for Nikon and Canon.

      Sincerely,

      Reply

  • Astrid Lindgren

    |

    can you use this with a IQ250 on Hasselblad?
    thank you

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Astrid,
      For the time being TTL and HSS is only supported by Nikon and Canon cameras.
      Sincerly,

      Reply

  • Jon Cracroft

    |

    Hello, I am investing in all Sony gear and would love to see a TTL remote for Sony, specifically the A7S ii and A7R ii. Thanks!

    Reply

  • Arash

    |

    Hello ,

    How do I trigger B1 with Sekonic light meter?!
    Is there any direct option or should use extra radio device on b1?
    It would be great if they would put pocketwizard radio in B1!!

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Arash,

      Fot the time beeing you cannot trigger the B1 with your Sekonic light meter.

      Sincerely,

      Reply

  • Barrie Brown

    |

    I have had this issue in the past and it occurred again today. After putting a newly recharged battery in a B1 the unit shuts down when the shutter is released. Pressing the test button on the unit usually doesn’t lead to the issue, using the test button on the remote usually doesn’t cause an issue (not enough trials to know for sure). Pressing the shutter release usually causes the flash to shut down without firing the flash.
    I took the battery out and put it back and fortuantely the flash started to fire correctly from the camera – I am not sure my actions were responsible for this.
    Have you seen this problem before – do you have any advice?
    Last time this happened I was on a 3 day engagement shoot and it clearly presents a very serious problem when it arises.
    My service centre (I am in Bangkok, Thailand) sent the units back to Europe last time this occurred. Do you have any advice???

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Barrie,

      Yes, we have seen this behavior before on some rare cases. In most cases the problem were solved by changing the battery connector on the B1 at a Profoto service station. The problem can also be caused by a bad battery, and/or problem with an PC board, but change of battery connector should be first action.

      Sincerely,

      Reply

  • diego palma

    |

    Hi, i am a profoto user. I want to buy a pentax 645z, but first i need to know if with the b1 it can syncronize at any speed, I dont care about ttl, only to sync in any speed with the flash. Thanks!

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Diego,

      The short answer is no.

      The little longer answer is that you would need the TTL Remote with HSS, which is only available for Canon and Nikon.

      Sincerely,

      Reply

  • Abdullah

    |

    Hi
    I make the upgrade to b5 … I have profoto b1 nikon d810

    the problem not seync more than 320

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      Try changeing to HSS mode in the menu of the camera.

      Sincerely,

      Reply

  • Philippe

    |

    upgrade profoto b1 doesn’t start om my Imac

    Best Regards

    Reply

    • Jens-Linus Lundgren-Widén

      |

      1. Unplug all USB devices.
      2. Take away battery and discharge the B1 it by holding down on/off button for one minute.
      3. Start firmware installer.
      4. Connect B1 with USB cable – you should hear a beep.
      5. The USB diver should start installing automatically. It can take a few minutes.
      6. Start installation.

      Reply

  • ALBERT

    |

    CAN I SET THE B1 TO TTL AT 1/2000 SEC AND THE D1 TO MANUAL MODE AT 1/250 AND TRIGGER IT AT THE SAME TIME WITH AIR REMOTE TTL?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Yes that should be possible.

      Reply

  • ALBERT

    |

    IF I BUY THE B1 TODAY BRAND NEW FROM ADORAMA, DOES IT STILL NEED TO BE UPGRADED?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Yes, it is possible that you need to update the firmware since the latest firmware could have been released after Adorama put their B1’s in stock.
      Sincerely,

      Reply

  • john

    |

    hHi guys, i have Profoto B1 500 Air but in high speed sync mode just working one of them wich master,and slave one not working,its normal or how can i use both of them toghether in high speed sync/?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      Have you made sure that you have the latest firmware in both remote, B1, and Camera?

      What camera are you using?

      Sincerley,

      Reply

  • john

    |

    Hi,
    i have canon 5Ds and 5D sr ,you means did i update remote and flash? No i just bought and start using this stuff . how can i update my gear, tell me plz. thx for your cooperation.

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi again,

      Please register at profoto.com/int/myprofoto-login to update the firmware of the B1 and the remote. You will get instructions when you log in.

      Sincerely,

      Reply

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