The Profoto Off-Camera Flash System FAQ

Written by Rebecca Ahremark on . Posted in Off-camera flash

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Say hello to Profoto Off-Camera Flash – a brand new system designed for fast and easy on-location photography.

The video above covers the basics. What the system is, what is included, how the system works, etc.

If you want to learn more, we first and foremost recommend that you check out our brand new website, dedicated to Profoto Off-Camera Flash.

But perhaps you have a specific question? If so, below are the answers to the most common questions we’ve gotten so far.

Profoto Off-Camera Flash FAQ Profoto B2 FAQ White

1. Introduction

1.1. What is the Profoto Off-Camera Flash system?

The Profoto Off-Camera Flash system makes it easy to take the flash off your camera, take control and shape light.

The system includes the cordless, powerful B1 (which you already know); the portable B2 on or off-camera flash; four wireless remotes (for TTL, manual or hybrid shooting), and a number of compact and portable OCF Light Shaping Tools.

See the whole system in action on our website. 

 

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2. The Profoto B2 FAQ

2.1. How is the B2 different from the B1?

The B2 is the smaller, more portable sibling of the B1. This means it can be used both on and off-camera. You can put the head on a bracket on your camera, the pack on your belt and stay moving. Or put everything on a stand and go off-camera.

2.2. Can I charge the B2 while I’m shooting?

Yes, the charger can be connected while the generator is in use. However, note that the battery becomes hot when shooting.

To ensure a long battery lifetime, the battery is designed with built-in over-temperature protection. When the battery temperature protection is activated, the battery cannot resume charging until it has cooled down to a safe temperature.

We recommend removing the B2 Carrying bag when shooting with chargers.

2.3. Which chargers can I use with the B2?

The B2 generator is delivered with the regular 2.8A charger, which is the same used in the B1. The B2 is also compatible for use with the 1.8A Car Charger, but is not compatible with the 4.5A Fast Charger.

The battery lifetime will be reduced if the 4.5A fast charger is used.

2.4. Which Light Shaping Tools are compatible with the B2?

Use the new dedicated OCF Light Shaping Tools or any of the Light Shaping Tools from the extensive Profoto light shaping system.

Note that Hard Box or Narrow Beam Reflectors are not recommended. They are optimized for Pro- and Acute/D4 flash heads.

2.5. How do the progressive energy dials work?

Progressive dials are used to make it easy and fast to change energy settings in manual mode, especially when carrying the generator on the shoulder or hip.

You can make large increments by turning the dial quickly and adjust energy with greater precision by turning the dial slowly.

2.6. Can I use the B2 generator outside?

Yes, but the product is designed for indoor use. That means it should only be used in dry conditions and not in humid or dusty conditions. The operating temperature for full performance should be between 0°C and 35°C.

If the B2 is to be used in subzero environments it is recommended that the batteries are kept warm before use.

2.7. Can I use the B2 generator and flash head in rain or snow if I protect it?

This is not recommended and it is not covered by warranty if any defects were to occur.

2.8. Can I replace the flash tube myself?

No, the B2 flash tube is not end user replaceable. If the flash tube is broken the flash head should be sent to an authorized service station.

2.9. How do I use the B2 flash head with special grips and heads?

It is easy to replace the regular stand attachment and use other grips and brackets with the B2.

Unscrew the screw for the stand attachment and attach the new grip or bracket.

Note that the connection on the B2 head is female 3/8” and some brackets require ¼”. Thread adapters available in most stores that convert the thread from 3/8” to ¼”.

2.10. The B2 Carrying Bag is a little tight..?

When the bag is new it can be a little tight but this improves over time.

2.11. Can I travel with the B2?

Yes, you can travel with the B2. The battery is classified as a Li-Ion battery and is approved by airlines in most cases.

See this travel guide for guidance: 

2.12. Can I use the chargers in other counties?

Yes, the chargers are multi-voltage so you can use them all over the world.

2.13. Do I lose any light when using the B2 head extension cable?

Yes, you lose about 1/3 f-stop by using the 3m/6.6ft extension cord.

2.14. How can I check the firmware version and which USB cable do I need to upgrade my B2?

To check the firmware version, press both buttons for model light and keep them pressed down while you start the generator by pressing the “on” button.

B2 requires a Micro USB for firmware upgrades and is included in all B2 kits.

2.15. What is Quick Burst Mode and how does it work?

Quick Burst Mode is activated as soon as the B2 Off-Camera Flash output is set below full power. Think of the Quick Burst Mode like a tank of energy with an adjustable tap in one end (the output control) and an automatic fill-up in the other (the charger). The charger continuously strives to keep the tank full, while the output control allows you to tap as little or as much as you want from the tank. As long as there is energy left in the tank, it can be tapped. But if you tap faster than the charger can fill it up, you will eventually empty the tank.

A couple of examples:

When the B2 is set to full power, the tank will be completely emptied in a single flash. In other words, Quick Burst Mode is not activated.

When the output is set to three stops below full power, you will empty 1/8 of the tank with every flash, which means that you can flash eight consecutive times with almost no delay in between. On the other hand, if there is a short delay in between flashes, the charger will use this time to refill the tank again, adding even more flashes to the burst sequence.

2.16. I’m thinking of using the LED modeling light for video. What is the color temperature?

The battery provides 90 minutes of full power modeling light (with one head), so that is totally possible. The LED modeling light has the same color temperature as a tungsten lamp: 3,000K.

2.17. What is the battery capacity of the B2?

The battery capacity is 215 full power flashes or up to 1.5hr LED modeling lamp (one head).

2.18. Does the B2 have HSS?

Yes, the B2 has HSS.

2.19. What is the energy range of HSS?

The energy range is 7-10 for both Canon and Nikon.

 

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3. The Profoto B1 FAQ

3.1. How is the B1 different from the B2?

The B1 is the more powerful, cordless big brother to the B2. Its cordless operation makes it very easy to place wherever you want it. Packed with 500Ws you´ll also get 1 f-stop more light compared to the smaller B2.

3.2. Which Light Shaping Tools can I use with the B1?

Use the new dedicated OCF Light Shaping Tools or any of the Light Shaping Tools from the extensive Profoto light shaping system.

Note that Hard Box or Narrow Beam Reflectors are not recommended. They are optimized for Pro- and Acute/D4 flash heads.

3.3. Can I use my D1 accessories, such as grids and glass domes, with the B1?

Yes, you can. That’s partly why we made the B1 so similar in design to the D1, even though they’re quite different on the inside. The B1 can, of course, also be used with the same Light Shaping Tools as all the other Profoto monolights and flash packs.

3.4. Which battery chargers can I use with the B1?

The standard charger for the B1 is the Battery Charger 2.8A which charges the battery in 2 hours. There is also an accessory 4.5A fast chargeravailable which recharges the battery in only one hour. The B1 battery can also be charged in only 2 hours on the road with the 1.8A Car Charger.

3.5. Can I use the chargers in other counties?

Yes, the chargers are multi-voltage so you can use them all over the world.

3.6. Can I charge the B1 while I’m shooting?

No, the charger can´t be connected while the generator is in use. However, the batteries charge quickly so if you are in the studio and have a spare battery at hand it can be recharged while the other is being used.

3.7. Can I connect the B1 off-camera flash to the wall outlet?

No. Including that function would’ve resulted in a much larger unit, and in this case we valued portability and ease-of-use higher than anything. Please also see response to question 3.6.

3.8. Can I use the B1 generator outside?

Yes, but the product is designed for indoor use. That means it should only be used in dry conditions and not in humid or dusty conditions. The operating temperature for full performance should be between 0°C and 35°C.

If the B1 is to be used in subzero environments it is recommended that the batteries are kept warm before use.

3.9. Can I use the B1 generator and flash head in rain or snow if I protect it?

This is not recommended and it is not covered by warranty if any defects were to occur.

3.10. Can I travel with the B1?

Yes, you can travel with the B1. The battery is classified as a Li-Ion battery and is approved by airlines in most cases.

See this travel guide for guidance: 

3.11. How fast is the B1 off-camera flash in comparison to the D1 monolight? Can I, for instance, freeze water with the B1?

Yes, you can! At full power, the B1 has a longer flash duration than the D1 500. But contrary to the D1, the B1’s flash duration shortens when you dial down the power. At one f-stop below full power, the B1’s flash duration is equal to D1’s. Turn it further down and the B1 will have a significantly shorter flash duration. At the lowest power setting, you’ll have a flash duration of 1/19,000 of a second! So yes, you can easily freeze water with the B1! If you want to take a closer look at how the flash duration changes depending on the power setting and the Freeze Mode setting, there’s a chart available in the B1 user guide. Click here to download the B1 user guide.

3.12. How can I check the firmware version and which USB cable do I need to upgrade my B1?

To check the firmware version, press both buttons for model light and keep them pressed down while you start the generator by pressing the “on” button.

B1 requires a Mini USB cable for firmware upgrades and this is included in all B1 kits.

To access the latest free upgrades you create your personal account on profoto.com/myprofoto. Once you have an account you can also choose to register your products and be sure you get noticed when new upgrades are released.

3.13. What is Quick Burst Mode and how does it work?

Quick Burst Mode is activated as soon as the B1 Off-Camera Flash output is set below full power. Think of the Quick Burst Mode like a tank of energy with an adjustable tap in one end (the output control) and an automatic fill-up in the other (the charger). The charger continuously strives to keep the tank full, while the output control allows you to tap as little or as much as you want from the tank. As long as there is energy left in the tank, it can be tapped. But if you tap faster than the charger can fill it up, you will eventually empty the tank.

A couple of examples:

When the B1 is set to full power, the tank will be completely emptied in a single flash. In other words, Quick Burst Mode is not activated.

When the output is set to three stops below full power, you will empty 1/8 of the tank with every flash, which means that you can flash eight consecutive times with almost no delay in between. On the other hand, if there is a short delay in between flashes, the charger will use this time to refill the tank again, adding even more flashes to the burst sequence.

3.14. I’m thinking of using the LED modeling light for video. What is the color temperature?

The battery provides 90 minutes of full power modeling light, so that’s totally possible. The LED modeling light has the same color temperature as a tungsten lamp: 3.000K.

Note! When dimmed the LED modeling light is pulsing and this may trigger some light meters. The recommendation is to use the modeling light in full power or to turn it off when a light meter is used.

3.15. Can I replace the flash tube myself?

Yes, you can. First you remove the glass plate. Then open the clasp that connects the flash tube to the trigger pin before pulling the flash tube straight out. Make sure that the flash tube is disconnected from the trigger pin. It’s very easy, but if you feel nervous about it, take it to an authorized service station and see how they do it.

3.16. How many full power flashes can I get out of a single battery?

220 full power flashes. Up to 50,000 flashes at lowest power!

3.17. Does the B1 have HSS (High Speed Sync)?

Yes, the B1 has HSS. You’ll find the FAQ for HSS here.

3.18. What is the energy range of HSS?

You’ll find the FAQ for HSS here.

3.19. Can I use the B1 with my Speedlights, PocketWizard® or other radio triggers?

Yes. If you are using any of the available Air Remote options you can slave sync your speedlights either by activating the optical slave on your speedlight or by connecting an Air Sync or an Air Remote to the sync jack of your speedlight. The B1 also has an optical slave and a sync jack, so if you are already using speedlights off-camera with PocketWizard® or other radio triggers, you can slave sync B1 as well!

3.20. Will there be any other versions of the B1 released, such as a 250Ws or 1.000Ws version?

Maybe. It’s too early to say at this point. We’re now focusing on the 500Ws version and are curious to see how it’s received by photographers worldwide.

Hope that helps! If not, leave a comment or tweet us and we’ll get include your question in this FAQ asap!

 

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4. The AirTTL System FAQ

To learn more about the Profoto AirTTL system, we recommend that you check our dedicated AirTTL section on our website.

4.1. Which cameras are compatible with the B1 and the B2 Off-Camera Flash?

Most DSLR and medium format cameras, as well as some mirrorless cameras, are compatible with the B2 Off-Camera Flash.

Most newer Canon and Nikon DSLR cameras and most newer Sony Interchangeable-lens Digital Cameras are supported for TTL and HSS functionality. For specific camera model compatibility, download the firmware release notes available at the product page for Air Remote TTL, see links below.

Air Remote TTL-C for Canon

Air Remote TTL-N for Nikon

Air Remote TTL-S for Sony

4.2. Can I use the B1 and the B2 Off-Camera Flash if I have a camera that is not a Canon, a Nikon, or a Sony?

Yes, you can use most cameras that have a hot shoe or sync outlet. Connect the Air Remote or Air Sync and shoot with the B2 fully wireless. Note that TTL and HSS are not supported with these Air triggers.

4.3. Can I use the standard Air Remote to sync and control the B1 and the B2 Off-camera flash?

Yes, you can use the standard Air Remote to sync and control the B2. No TTL functionality of course. But sync and control, yes.

4.4. Can I use the Air Remote TTL-C, Air Remote TTL-N, or Air Remote TTL-S with older Profoto Air flashes and thereby access the TTL functionality?

No. To use TTL, you need both the B1 or B2 Off-Camera Flash and the Air Remote TTL-C, Air Remote TTL-N, or Air Remote TTL-S.

4.5. Can I use the Air Remote TTL-C, Air Remote TTL-N, or Air Remote TTL-S to sync and control other Profoto flashes?

Yes, you can use all three Air TTL remotes for syncing any Profoto AirS flash, such as AcuteB2 AirS and Pro-B3 AirS, and for syncing and controlling any Profoto Air flash, such as D1 Air and Pro-B4 Air. Just remember that the Air Remote TTL-C only works with the Canon, TTL-N only works with Nikon, and TTL-S only with Sony – even in manual mode.

4.6. Can I use the regular Profoto Air Remote or Air Sync to get HSS with the B1 or B2 Off-Camera Flash?
No, this does not work. Air Remote TTL-C for Canon, Air Remote TTL-N for Nikon, or Air Remote TTL-S of Sony is needed for HSS flash.

4.7. Will there be any additional Air Remotes for other camera brands?

We are currently devoting our full attention to optimizing compatibility with Canon, Nikon, and Sony to make it the best it can possibly be. That being said, we are definitely not closing any doors to other camera brands.

4.8 Do I need any specific settings on my Sony camera to work properly with Profoto AirTTL flashes?

Yes. Flash mode must always be WL. Silent Shooting must always be Off.

4.9 TTL and HSS is not working with my Sony camera. Why?

Is the Air Remote TTL-S not giving you TTL and HSS even though you are working with a Profoto compatible Sony camera? Then make sure that:

  • The Air Remote TTL-S is fully inserted into the camera hotshoe. Verify this by making sure you can lock it in place with the locking mechanism.
  • Your Sony camera has the latest camera firmware.
  • Flash mode is WL.
  • Silent Shooting is Off.

4.10 Can I use Air Remote TTL-S when my Sony camera is in Auto mode?

No. Flash mode must always be WL, which is not available when the camera is in Auto mode.

 

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5. The OCF Light Shaping Tools FAQ

To learn more about the portable and super lightweight OCF Light Shaping Tools, check our dedicated OCF Light Shaping Tools section on our website.

5.1. How do OCF Light Shaping Tools differ from the standard Light Shaping Tools?

The OCF Light Shaping Tools are extra small, super portable and tailor-made for fast and easy on-location photography.

5.2 What OCF Light Shaping Tool are there?

At this point, there is an OCF Grid Kit, an OCF Snoot, OCF Barndoors, four new OCF Softboxes and a brand new, patent-pending OCF Speedring.

5.3. Can I combine the OCF Grids with the OCF Barndoor or OCF Snoot?

Yes, you can stack both OCF Grids with OCF Barndoor and also OCF Grid with OCF Snoot. Make sure that the four attachment points on the accessories are matched/aligned to each other.

To disconnect them, just rotate the accessories relative to each other.

5.4. Which is the easiest way to replace grids in the grid holder?

Press with both thumbs on the honeycomb from the backside of the grid holder.

5.5. Can I use the new OCF Light Shaping Tools on my D1?

The OCF Light Shaping Tools may only be used with Profoto B1 and B2 Off-Camera Flashes that have a LED modeling light. They should not be used with other flashes or the D1 monolights as they may be too hot.

5.6. Why is it a little difficult to attach the OCF Speedring to the flash head?

The rubber is sticky when it is new. It will improve after some usage and it will be easier to attach the speedring.

5.7. Can I use my old RFi Softboxes on the new OCF Speedring?

No this combination is not possible.

5.8. Can I use all Profoto Light Shaping Tools on the B1 and the B2 head?

Most of the Profoto Light Shaping Tools performs great with both the B1 and the B2 heads. The compact format of the B2 Head reduces the zoom range of some hard reflectors. HardBox, Narrowbeam Reflector and Narrowbeam Travel Reflector are not recommended for the B1, the B2 Head or any Profoto head with flat front (built-in reflector).

5.9. With which flashes can I use the OCF Beauty Dish?

The OCF Beauty Dish can be used with Profoto’s B1 Off-Camera Flash and B2 Off-Camera Flash.

5.10. With which other Light Shaping Tools can I use the OCF Beauty Dish?

The OCF Beauty Dish can be used together the OCF Gels. A mounting instruction leaflet is included in the product box showing how smooth they are to combine.

5.11. Why is the OCF Beauty Dish octagonal, while the Softlight Reflector is round?

In order to maximize portability we decided to design the OCF Beauty Dish with fabrics and rods. We experimented with different shapes in order to create the light we wanted to achieve. And the catch light the OCF Beauty Dish creates is beautiful!

5.12. What light does the OCF Beauty Dish produce?

The OCF Beauty Dish White 2’ creates a creamy yet crisp light, like its precursor, the classic Softlight Reflector. The OCF Beauty Dish Silver 2’ creates a little more contrast than the OCF Beauty Dish White 2’.

5.13. Where can I buy the OCF Beauty Dish?

Find your closest dealer at http://profoto.com/offcameraflash/find-dealer/.

5.14. With which flashes can I use the OCF Gels?

The OCF Gels can be used with Profoto’s B1 Off-Camera Flash and B2 Off-Camera Flash

5.15. With which other Light Shaping Tools can I use the OCF Gels?

The OCF Gels can be used together with any OCF Light Shaping Tool. In other words you can combine them with the OCF Barndoor, OCF Grids, OCF Snoot, OCF Softboxes and of course the new OCF Beauty Dish. A mounting instruction leaflet is included in the product box showing how smooth they are to combine.

5.16. Can I use the OCF Gels with umbrellas?

OCF Gels in combination with umbrellas are only compatible with the B1, not the B2.

5.17. I already have the OCF Grid kit; can I buy the gel attachment pieces separately?

No, you need to first purchase the OCF Color Gel Starter Kit, then you can get additional gels buying the OCF Color Effects Gel Pack and OCF Color Correction Gel Pack.

5.18. Where can I buy the OCF Gels?

Find your closest dealer at http://profoto.com/offcameraflash/find-dealer/.

 

Profoto HSS

6. The Profoto HSS FAQ

6.1. What is HSS?

High-Speed Sync (HSS) is the technical term for syncing flash with shutter speeds shorter than the so-called x-sync, typically 1/250 of a second. With HSS, you can shoot at shutter speeds up to 1/8000.

6.2. What is HSS used for?

Having the option to shoot with flash at a super short shutter speed down to 1/8000s gives you superior control of the ambient light. As an example it allows you to shoot with a large aperture in bright conditions to get a shallow depth without burned out skies. You can also capture super crisp action in mixed light conditions without getting motion blur from ambient light.

6.3. How is Profoto HSS different?

Profoto HSS is a unique, patent-pending technology, providing an extremely fast series of flash pulses. What this means in practice is that you get an extremely consistent exposure with no measurable variation over the image. Add to that the fact that the B1 itself is about 10 times as powerful as your average speedlight and fast enough to keep up with your camera. In short, it is fast, powerful and consistent, allowing you to do things that were not possible before.

6.4. What products do I need to use Profoto HSS?

You need a Profoto B1 or B2 Off-Camera Flash and either an Air Remote TTL-C (for Canon), an Air Remote TTL-N (for Nikon), or an Air Remote TTL-S (for Sony). Also, you need a Canon, a Nikon, or a Sonny camera, of course.

6.5. Does it require any upgrades and can I do the upgrade myself?

It is recommended to always keep the equipment upgraded to get the latest features and bugfixes. Go to www.profoto.com/myprofoto and register your product to access the latest upgrades. Note that you may need to upgrade both your flash and your remote.

NOTE: If you have an Air Remote TTL-C and a MAC, a small, harmless bug might rear its ugly head. When connecting the Air Remote TTL-C to your MAC with a USB cords, three dots have to show in display. If the three dots do not appear – well, that’s the bug. Solve it by disconnecting and reconnecting the Air Remote TTL-C. If it still doesn’t work, please try again. If the three dots refuses to show after several attempts, please try restarting your computer. You cannot do the firmware until the dots are shown.

6.6. Are all upgrades free?

Yes

6.7. Do I have to change flash tube before using Profoto HSS?

No.

6.8. Any hardware upgrades needed to use Profoto HSS?

No.

6.9. How can I see what firmware versions I have installed at the moment?

For the B1: 1) Switch off the unit. 2) Press and hold the ENERGY/SETTINGS dial and then press and hold the TEST button until the B1 switches on. 3) The current firmware version is now shown in the Display.  Note text removed here.

For the B2: 1) Press both model light buttons while turning on the generator 2) The current firmware version is shown on the display.

For the Air Remote TTL-C, Air Remote TTL-N, and Air Remote TTL-S: 1) Press and hold the MODE button (upper right) for 10 seconds when the remote is turned on. 2) When “Hello” is shown in the display, release finger from button. 3) The current firmware version is now shown . Note text removed here.

6.10. Once I´ve upgraded, how do I switch to HSS Mode?

If you shoot with Nikon or Sony, use the camera menu to enable high speed sync. No additional settings are needed. (Consult your camera‘s manual for exact instructions.) If you shoot with Canon, press the Sync button on your Air Remote TTL-C until “HiS” is shown in the display. Then enable high speed sync on the camera.

6.11. What cameras does Profoto HSS work with?

Profoto HSS works with the most common Canon and Nikon DSLR cameras, and most newer Sony Interchangeable-lens Digital Cameras. Click here to download the latest release notes that includes a list of tested and supported cameras. Do know that even if your camera is not in the list, it may still work perfectly. It may be that we just haven’t tested that particular model yet

6.12. Can I use TTL Mode and HSS Mode at the same time?

Yes!

6.13.  What aperture can I use?

Any. There are no limitations.

6.14. What shutter speeds can I use?

All shutter speeds work in HSS Mode. However, for optimum results when shooting with Nikon, we recommend not going faster than 1/4000.

6.15.  What power outputs are available in HSS Mode?

To ensure a perfect exposure and a stable flash pulse, the B1 uses only the upper part of its power range when in HSS Mode. That is 7.0-10.0 for Canon and Sony, and and 8.0-10.0 for Nikon. For the B2 the energy range is 7-10 for Canon, Nikon, and Sony.

Know that one f-stop of flash light is lost for every doubling of the shutter speed. In other words, when shooting with the extremely short shutter speeds that Profoto HSS offers, the B1 and B2 will in most cases be used at its max or near max power.

6.16. Does Profoto HSS Mode affect the battery life of the Air Remote TTL-C, the Air Remote TTL-N, or the Air Remote TTL-S?

No.

6.17. Does Profoto HSS Mode affect the battery capacity of the B1 or B2?

No, you will still get the same number of flashes at full power with a fully charged battery. That said, shooting in HSS Mode means that the flash fires before the shutter is open and stops firing after it is closed. Hence, not all light hits the camera sensor, which means you will need to set the flash to a higher setting to achieve the same results. This in turn means that you will drain the battery faster.

6.18. Does Profoto HSS Mode affect the lifespan of the flashtube?

Yes. As the flash is pulsing over a much longer period than a normal flash, frequent use of HSS will impact the lifetime of the flashtube.

6.19. Is Profoto HSS the same as FP sync?

Yes, FP sync is Nikon’s equivalent to Profoto HSS.

6.20. Is Profoto HSS the same as HyperSync?

No.

6.21. Does it work with PocketWizard?

No.

6.22. Can I use the Air Remote TTL-C, the Air Remote TTL-N or the Air Remote TTL-S to trigger speedlights, off-camera flashes or monolights by other flash brands?

No.

6.23. Can I use the Air Remote TTL-C, the Air Remote TTL-N, or the Air Remote TTL-S with other cameras than Canon respectively Nikon?

No.

6.24.Does Profoto HSS work with the Canon 1DX model?

Yes.

6.25. Are there any known limitation when shooting with the Canon 1DX in HSS Mode??

There is a slight underexposure when using the 1DX in TTL mode, and there is a slowdown in frame rate of the 1DX when using the Air Remote TTL-C.

 6.26. Will you continue to develop Profoto HSS so that it will work with future, as-yet-unreleased, Canon, Nikon, or Sony cameras?

Yes.

6.27. I am not able to upgrade my B1. What can I do?

The sound; “beep-beep-beep” will come out of the B1 as soon as you attach the USB cable AFTER pressing the TEST button for at least 1 min and only IF it is fully discharged.

This is totally independent of if the drivers are installed or not.

IF the sound does NOT come, just remove the USB cable from the B1, press the TEST button again for at least 1 min. Then re-attach the USB cable.

Continue to repeat this UNTIL you hear the sound.

Not hearing the sound is an indication of that there still is a charge lingering in the B1 condensators.

The normal procedure is:

  1. Remove Battery
  2. Press TEST button for at least 1 min
  3. Insert USB cable to computer and B1
  4. The B1 sounds: “beep-beep-beep” -> If no sound; disconnect USB cable and start over from 2 above, until sound is heard.
  5. Drivers are now installing
  6. The Upgrade button is lit on the Upgrade application. Click it
  7.  The Upgrade is running
  8.  DONE.

For the PC/Win:

IF the B1 DO give the sound BUT the Upgrade still can not start (Either step 5 or step 6 above is prevented), this is most likely caused by a fault when installing the USB drivers.

THEN try to;

  1. Switch to another USB contact on the computer
  2. Disconnect all USB and restart the computer / Reinserting ONLY the USB for the B1 at Step 3 above
  3. Try another computer
  4. Switch the USB cable to a new one

For the MAC:

IF the B1 DO give the sound BUT the upgrade still can not start (Either step 5 or step 6 above is prevented);

The MAC has no need for USB drivers but is known to sometimes have issues with recognizing insert of USB units.

The only remedy is to try and disconnect and reinsert the USB cable AND/OR disconnect all other USB units from the computer.

6.28. I have followed all these steps and I still don’t get it to work – what do I do?

If you have trouble with your installation, contact your local service station. You’ll find them here: 

6.29.  I have a question that is not answered in this FAQ. Where do I turn for support?

Send an email to info@profoto.com and we will answer as soon as we can.

 

Profoto-B1-off-camera-flash-David-Bicho-1

7. The New B2 & Older Gear

7.1. Can I use B2 Heads on my AcuteB2 generator?

No, this combination is not possible.

7.2. Can I use my AcuteB heads with the B2 generator?

No, this combination is not possible.

7.3. Can I use optional glass domes with the B2?

No, the glass domes designed for D1 and B1 are not compatible with the B2.

7.4. Can I use the B2 with PocketWizard® units or other radio triggers?

Yes, but there will be no TTL, HSS or remote functionality with the flash.

Connect the radio trigger to the sync inlet on the side of the B2 generator. Use a 3.5mm sync cord to connect to the B2 generator.

 

Hopefully this FAQ is helpful for you. If not, leave a comment below or tweet us and we’ll reply as fast as we can!

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Comments (398)

  • david

    |

    Very good

    Reply

  • Felix Wu

    |

    Good to see new products. However, I don’t know why I am not very excited about the features that B2 offers – probably because I have already got the more powerful and cordless B1s. The only thing I like about B2 works both on location and as a studio flash. 😀

    Reply

  • steve

    |

    A few questions:

    1. Regarding the new OCF softboxes. It says you shouldn’t use them with the D1 or normal monolights because of the heat from the modeling lamps.

    But is it okay to use them as long as you leave the modeling lights off on regular D1, thereby not generating any heat?

    2. Regarding the new design of the OCF speedring, with the ability to snap the rods into place, do you plan to make the RFI speedrings with this feature anytime soon? That would be really useful.

    Reply

    • Rebecca Ahremark

      |

      Hi Steve.

      1. This is not recommended and won’t be covered by the warranty if something were to occur.

      2. It is not in the near future but we don’t close any doors and we are always positive to feedback so that we can make the best products possible.

      Reply

  • David Hunter

    |

    I wish Profoto would make their own proprietary speed light that can be used in a hot shoe and to trigger the B1.

    Reply

    • Mark Lewis

      |

      That is a very good idea!

      Reply

  • James

    |

    This looks really interesting, I am a big fan of the B1s and was looking to get another one, but I now really like the idea of getting the B2 location kit and some of the OCF bits – great for my event photography.

    Couple of questions:

    How long are the cables from the pack to the head – I often use a Lastolite 8x7ft hilte backdrop and these look ideal to light it.

    With two heads on the B2, would they both be in one group on the Air TTL or can I allocate separate groups for them?

    Approx how many full power flashes for two heads on the pack?

    When is UK availability?

    Reply

    • david

      |

      already available in the UK.
      check warehouse express

      Reply

    • Rebecca Ahremark

      |

      Hi James. Glad to hear that you are interested in the new system.

      1. The cables from the pack to head are 2 meters.

      2. Yes, you can use the two heads on different groups to control them in the way you like.

      3. The generator provided 215 flashes on full power.

      4. Contact you local UK dealer and they will help you.
      http://profoto.com/offcameraflash/find-dealer/

      Reply

      • James

        |

        Rebecca

        Thank you, another quick question are the OCF light modifiers, the soft box ones all double diffused? Like the RFI ones.

        Reply

        • Rebecca Ahremark

          |

          Yes, they are all double diffused.

          Reply

          • James

            |

            Rebecca

            Many thanks – FYI – have ordered B2 location kit, grids and OCF modifiers – will work well with my B1 location kit.

            Thank you

            Reply

          • Rebecca Ahremark

            |

            Happy yo hear that, James! Let us know what you think. 🙂

            Reply

  • Alan

    |

    I don’t see any sync connection. how do we use Pocketwizard and how do we use a light meter in manual mode

    Reply

    • Rebecca Ahremark

      |

      There is a sync connection on the side of the B2. Regarding Pocket Wizard, see question 6.4.

      Reply

  • Jim

    |

    I’m about to pull the trigger on purchasing these, but I want to make sure I’m understanding things right. The current soft boxes and speed rings that fit on the B1 will also work with the B2. Is that correct? I just want to clarify since there is a lot of talk about the new smaller light modifiers.

    Thank you!
    Jim

    Reply

    • david

      |

      Hi,
      I’m curious if you will humour me; what is the attraction of the B2 over say the B1?

      Reply

      • Rebecca Ahremark

        |

        Hi David.

        The B2 is smaller, more portable and more light weight than the B1. That means it can be used both on and off-camera. The small weight of the B2 head (700 gram) means that you can put in on a bracket on a camera or hold it in your hand while shooting. The light weight of the generator (1,6 kg) means that you can put in on a belt and carry it around. Both B1 and B2 has TTL and HSS.

        What kind of photography do you do? The B2 is perfect for on location photography, wedding, portrait, sports etc when you have to move around a lot and need a small and powerful solution.

        Contact your local dealer and they can show you how the system works: http://profoto.com/offcameraflash/find-dealer/

        Reply

    • Rebecca Ahremark

      |

      Hi Jim. Yes, the current softboxes will work with both B1 and B2.

      Although, the new OCF Light Shaping Tools may only be used with Profoto B1 and B2 Off-Camera Flashes that have a LED modeling light. They should not be used with other flashes or the D1 monolights as they may be too hot.

      Reply

  • Oscar Bjarnason

    |

    Love these.
    One thing that I would have love to have is some weather resistant since I love to shoot in “bad” weather.
    But, I’ll end up buying one of these anyway I think.

    Reply

  • Matt

    |

    1.Can the Nikon TTL Air Remote be used as a basic trigger on my Fuji camera? Obviously no TTL or HSS, just wondering if I can use it to fire the flash?

    2. With 2 heads attached to the B2, do you get 2x250ws, or is it 250ws shared between the two heads?

    Reply

    • Rebecca Ahremark

      |

      Hi Matt. You can use the regular Air Remote to trigger the B2 in Manual Mode. And just like you said, TTL and HSS won’t work.

      The Air Remote TTl-N only works with Nikon cameras and the Air Remote TTL-C only works with Canon cameras.

      Reply

      • Matt

        |

        Thanks Rebecca, what about my second question regarding the split output?

        Reply

        • Felix Wu

          |

          Hi Matt,

          The flash output is decided by the capacitor in a battery, so no matter how many lights you attach on the pack it will only give a total output of what the capacitor could handle, which is 250w/s in this case.

          If you are looking for a lot of juice from your 2 light location kit, 2xB1s maybe the way to go (1000w/s). If you are after extreme lightweight 2 light setup with small and lightweight heads, go for the B2s (250W/S). Please note in either setup it will still require the same sized backpack to carry so not much space saving with B2 location kit.

          Reply

        • Rebecca Ahremark

          |

          Hi Matt. It is 250Ws all together. It is like Felix says, that it’s decided by the capacitor in the battery.

          Reply

  • Juan Ochoa

    |

    Hi,
    Where can I access any life expectancy/lifetime numbers on the Profoto Lithium-ion Battery for B1 or B2?
    The specs say “Battery life 300 charge cycles (to 80% capacity left)”, and I’d like to know how long/many charges before I am expected to replace it.
    Thanks,

    Reply

    • Rebecca Ahremark

      |

      The battery lasts much longer than 300 charge cycles, in terms of powering up the unit and pull some flashes. It is up to the user to decide when the number of flashes you get from one charge gets too low. Basically, when you start getting frustrated of the low number of flashes you get from one fully charged battery, it is time to change! For some it may be when the number goes down to 80% for others 60% etc.

      It is a common standard to specify how many charge cycles the battery can last until a fully charged battery only keeps 80% of the charge it could hold when it was completely new (and fully charged). That is why we specify the battery lifetime in that way.

      Reply

  • Juan Ochoa

    |

    Thanks a lot for the info!

    Reply

  • L. Alex.

    |

    These look really interesting. I think the size and weight of the heads make them very desirable for more than wedding and event shooters. Anyone who takes their flas on location and shoots outside a studio could benefit from the ability to just have an assistant hand hold it or not having to carry heavy light stands and sand bags to support heavy flash heads.

    I have 3 questions if I may

    1- how strong are the brackets on the B2 ? I mean what’s the largest RFi softbox you guys recommend for those flash heads and how much weight can they bear before they start collapsing/tilting down on their own?

    2- why did Profoto decide to make these 250 Ws ONLY? Considering they’re about the same price as the B1, why not make them 500 Ws like the B1 (or at least 400 Ws like the elinchrom ranger Quadra) and let the customers decide which one fits their needs, shooting style and over all preference?

    3- Combined with the weight, HSS is the other attractive feature that the B2 brings on the table for location shooters. Do you guys plan on eventually making a 500Ws version of this flash because the B1 is quite heavy to hand hold when more power is needed and 250 Ws is quite restrictive especially considering that HSS eats some of that power (Medium format shooters don’t have that problem though)?

    Thank you.

    Reply

    • Rebecca Ahremark

      |

      Hi L.Alex.

      Thank you for your interest in our Profoto products.

      1. The bracket is strong enough to hold the Rfi 4×6’ softbox or the 5’ Octa. However we do not recommend these heavy accessories on the small head. I recommend up to RFi 3×4’.

      2. We decided 250Ws because we wanted to make a versatile, super compact and lightweight flash pack. We see that there are more customers asking for a compact and lightweight solution before a more powerful and heavier pack. We know that there are photographers asking for a more powerful solution. Maybe this will become reality in the future.

      3. Unfortunately we cannot comment any future product plans.

      Reply

  • Rick Kent

    |

    Does the B2 Ext. Cable 3M Product number: 330607 provide a total of 5 meters with the provided 2 meter cable? Or does the longer 3 meter cable just replace the shorter 2 meter cable?

    Reply

    • Felix

      |

      Hi Rick, I don’t think the cable is replaceable. It’s an extension cable so it will extend another 3m to the cable.

      Reply

    • Rebecca Ahremark

      |

      Hi Rick. It’s 2 meters + 3 meters from the extension cable, so a total of 5 meters.

      Reply

  • David preutz

    |

    A quick question regarding charging B1 batteries: My 7b ones used to be left on ‘trickle charge’ between use. Should I be doing the same on the B1s or leave them in plugged?

    Reply

    • Alex

      |

      You do not need to leave the batteries plugged in. The old 7b batteries were nickel and needed the trickle charged but new lithium batteries do not.

      Reply

  • John Rayl

    |

    Hi,

    When using the B1 with shutter speeds above 1/250 on Nikon, the unit power level jumps to 8 and only allows adjustment from 8-10.

    This is fine when shooting at 1/4000 – 1/8000, but not makes it difficult to use the B1 at large apertures(f/1.4-f/2.8) and lower shutter speeds because the bottom end of the HSS power is only 8.

    To adjust the light levels at lower shutter speed while using large apertures, I have to move the light further away from the subject with makes the light less soft, more specular and reduces the size of the catch light in the eyes.

    Are there plans to allow a wider range of power level under HSS?

    Reply

  • Juan Ochoa

    |

    Hi,
    I’d also like to know if John Rayl’s question “When using the B1 with shutter speeds above 1/250 on Nikon, the unit power level jumps to 8 and only allows adjustment from 8-10” also applies to the B2?

    Can one vary the power of the b2 flash during HSS? If so, by how much?

    I was given 2 answers 1) “the power range in HSS is from 2.0-7.0 in HSS mode” and 2) “You can vary the power between 6 and 10”.

    I shoot canon.

    Reply

    • Rebecca Ahremark

      |

      Hi. There was a mistake in the previous answer stating that it’s between 6-10. The correct answer is.

      B2 HSS range:
      7-10 (Both Canon & Nikon)

      B1 HSS range:
      Canon: 7-10
      Nikon: 8-10

      Reply

    • John Rayl

      |

      With a single head on the B2 you are at half the max power of a B1, therefore a B2 HSS power level range is effectively 3-5 power level of the B1.

      i need to test a B2 and see if it is a better light for individual portraits. Lower max power and wider range of that max power means i can keep the 3′ Octa closer to my subject.

      Plug in a second light to pull the max power down even more.

      Reply

  • david preutz

    |

    >> John Rayl… If you want to reduce the power output to shoot @ f1.4 or whatever, but the pack won’t let you get below 7 or 8 – stick an ND on the head(s). That way you can keep the light(s) positioned where you’d like it/them to be.

    Reply

    • John Rayl

      |

      Thanks for the reply David.

      Does placing an ND filter on the B1 cause any damage to the light due to light/energy reflected back into the light?

      How is an ND filter mounted on a B1?

      Reply

      • david preutz

        |

        1/ I wouldn’t have throught so. I’ve done it for years on heads that ran up to 20,000 joules per hit.
        2/ Gaffer tape. Clipped inside the softbox. Bulldog clipped on the reflector. Whatever method works for you in the circumstances you’re shooting in.

        Reply

  • antonio

    |

    ¿Puedo usar TTL con camaras olympus OM-D EM-1

    Reply

  • wai chi ho

    |

    b2 head is not working, no flash but LED light work , how come

    Reply

    • Rebecca Ahremark

      |

      Hi. It’s hard to say for that little information, but have you made sure that you’ve set it on the right group? Contact your local dealer and they can have a look and see what might be the issue. Regards, Rebecca

      Reply

  • Simon

    |

    I’m getting misfires at least 50- 60%% of the time on the B1 and Nikon controller mounted to D750 … tried different batteries and upgraded firmware on both light and controller … safe to say not overly impressed at the moment

    Reply

    • John Rayl

      |

      Sorry to hear about your troubles Simon.

      Just to be sure, I’ll assume you always have the twist lock fully engaged when the controller is mounted on your D750?

      Are the misfires when the light does not fire or fires late?

      Do you happen to see if the misfires occur in particular modes on both the controller(Manual vs TTL) and particular modes on the camera:
      – Full manual
      – Aperture/Shutter priority
      – P-mode
      – Front/rear flash sync

      Do you see the issue more prevalent when shooting above normal flash sync (1/250 1/320) or below?

      What is the camera’s Flash sync speed set to? Item e1 under Custom Setting Menu(Nikon)/

      Do you see the same issues when using a different camera?

      Do You see the issue occur at the same rate indoors and out?

      In the past month of owning two B1 units, I have fired them both at least 2,000 times over a busy April both indoors and out and have only had a few times when the light did not fire on my well used D800(over 110,000 on the shutter count)

      Reply

    • Rebecca Ahremark

      |

      Hi Simon.

      If the B1 misfires when released from the camera, but functions normally when the test button on remote or B1 is pushed, it is probably the remote that is not properly connected in the hot shoe. This could be that the locking pin on the remote does not go down in the locking hole on the hot shoe. Place the AirTTL remote in the hot shoe and turn the locking ring. After locking, move the AirTTL remote slightly until a you hear a click.

      If this does not help, or if the B1 misfires when released with the test buttons on B1 or remote, please contact your local service center for support.
      http://profoto.com/int/profoto-service-stations

      Reply

    • Joel Peres

      |

      The B1 works perfectly with my D750. The only issue I face is in relation to adjusting flash exposure compensation on the D750 when in TTL mode. That is because when the FEC button on the D750 is pressed, the built-in flash pops-up half way (its blocked from fully opening by the AirRemote) and the FEC does not appear on the LCD screen. On the D800, when pressing the FEC button, the built-in flash does not pop-up (there is a separate button to pop-up the built-in flash) and FEC can be adjusted without an issue.

      Reply

    • J Fletcher

      |

      Simon,

      I had some trouble with the D750 using the B1 AND using SB-910 speedlights. I tried several things before I successfully landed on the very basic problem and simple problem; the red eye reduction was turned on by default.

      I turned off the red eye reduction and it was good to go!

      Not sure if that’s related to your issue, just thought I’d share.

      Reply

  • Kevin Metallic

    |

    My Profoto B1 Air shows an exclamation symbol shortly after turning it on. It fires, just not every time.

    Reply

  • Fady Naguib

    |

    Is there any accessories by profoto or any other recommended brand for color filters to use the B2 in tungsten white balance ?

    Reply

  • Dipak

    |

    I have sekonic L-758DR light meter. In order for me to trigger my B2 heads wirelessly, i have to have the Air remote in my hand everytime i need to do a reading . Do you intend to support wireless triggering using skein L-758DR meter for B2 ?

    Thanks,
    Dipak

    Reply

    • Rebecca Ahremark

      |

      Hi Dipak. Thank you very much for your feedback. Unfortunately we cannot comment any future plans.

      Reply

      • Colin Mulcahy

        |

        I would totally love if Profoto created a wireless module to pop into the Sekonic L-758DR. I can’t see why not unless its a commercial and financial partnership challenge.

        It would make the whole system for photogs even more compact to use.

        Reply

        • Ruth Clark

          |

          Hi would like to use a light meter with my B1’s as I am an art photographer and need very accurate metering. I have an air remote TTL-C & pocket wizards, but have to rely on old Calumet wireless triggers plugged into lights and meter to get a reading. But I am worried about using them recently as my lights make quite a pop when they fire, which is more pronounced than with the other triggers and at slow shutters they fire twice. Help please.

          Reply

          • Jens-Linus Lundgren-Widén

            |

            Hi,

            Do you use the test button on the remote to trigger or the test button on the B1? Sometimes when you use the test button on the B1 you can accidentally double trigger.

            Sincerely,

            Reply

          • David Pattinson

            |

            Hi Ruth,

            I use a meter with my B1’s and B2’s. I set my meter to ‘cable-free’ mode and activate it, then trigger the strobes using the ‘test’ button on the Air-remote. In that mode, the meter waits to detect a flash after the metering button is activated, rather than attempting to trigger one itself.

            Reply

  • Ben Fonnesbeck

    |

    I am looking for an option to sequentially fire groups or individual B1 heads with the TTL-C. The thought is shooting a runner going past at say 10 fps. Group A would fire, then group B, then Group C so you can capture a sequence of three full-power frames in 1 second.
    This is (or was) an option with the Canon speed light, I would like to see if it can be done with the B1.

    Reply

    • david

      |

      Turn the flashes down to third power or less and fire together.
      Same result?

      Reply

      • Ben Fonnesbeck

        |

        Thanks for your reply but that won’t work. Shooting a runner at a high shutter speed to freeze motion with HSS prohibits the B1 from turning down below 6. The idea is that you would shoot at full power on the strobe to overpower the sun, with three groups of strobes to get the sequence.

        Reply

  • Tyler

    |

    No Sony support. Sigh.

    Reply

  • Midge

    |

    Does Profoto have any plans to support Sony Alpha cameras with TTL?

    Reply

    • Rebecca Ahremark

      |

      Hi Midge.

      Unfortunately, we cannot comment on that at the moment.

      Reply

      • Jesse

        |

        No Sony TTL-S… BOOO!!!

        Reply

        • Andrew Knowles

          |

          Sony is not supported?

          Reply

  • Ron W

    |

    Sony support please please please!

    Reply

  • Neil van Niekerk

    |

    On your FAQ it says that you can’t use the RFi softboxes on the new OCF speedrings …

    … but I now have a question on my Tangents blog on whether the OCF softboxes will fit the usual Profoto ring, such as with the Profoto RFi speeding for speed lights:

    thanks!

    Reply

    • Rebecca Ahremark

      |

      Hi Neil. The new OCF Softboxes are only meant to be used with the OCF Speedring.

      Reply

  • mikael

    |

    I have a Pro B4.
    I just want to know if i can use HSS with Air Remote TTL-C.
    I know that i can’t use the TTL but i’m interesting about the HSS.
    There is any firmware update to do it .?

    Reply

    • Rebecca Ahremark

      |

      Hi Mikael. You can only use HSS if you have Profoto B1 or Profoto B2. There is no HSS available for Pro-B4.

      Reply

  • Chris Boar

    |

    Interesting note that the D750 user is reporting misfires. This seems to be an issue with the D750 hotshoe. Similar issues being reported by other flash vendors with the D750 hotshoe not being quite the standard size, causing pins to misalign.

    I’m looking for an off camera HSS solution for my D750’s, but scared to commit to any because of this issue.

    Reply

  • David Clark

    |

    I often shoot with three B1s, in large on-location model shoots involving 700 or more shots within a day. I find that one of my B1s tends to misfire (as in failing to fire) about 0.5% of the time (1 of every 200-250 or so shots), while the other two B1s misfire less than 0.1% of the time.

    Since all three strobes must fire for the shot to be properly lit, the math works out that I lose almost 0.5-1.0% of my shots to misfires. That’s typically 5-6 shots per session, so it’s not a critical problem, just an annoying one. Although this is better than I got with PocketWizards, and much better than I got with optical sync, do you consider this misfire rate to be normal?

    The batteries in all three B1s and my Air Remote are fully charged. The problem does not seem to be related to the interval between shots. Everything works perfectly about 99.5% of the time.

    The worst-behaving B1 is typically in a Profoto 5′ octabox positioned about 3-5′ from the camera. This B1 has a glass dome inside the octabox. The distance to the better-behaving two B1s is more like 10-12′ and they have no glass domes installed. Since it is inconvenient to remove the dome and re-install on one of the other flashes I have not tried swapping the flashes out. I have only one glass dome and use it for my A flash in the octabox or sometimes in a Profoto beauty dish. I do find it interesting that the closest flash of the three is the one that misfires most often.

    Is the failure rate that I am experiencing normal for the B-1 with Air Remote TTL-C, or is it somehow aggravated by my configuration? What can I do to reduce the failure rate? My ideal would be to reduce it from around 5 missed shots out of my 700 in the session to zero or one. Again, it is the closest B1 to the camera that misfires most often.

    Reply

    • Rebecca Ahremark

      |

      Hi David.

      A wireless radio system is newer 100% reliable. Radio disturbances will sometimes block communication. Transmitting output power is strictly regulated, so it is not possible to boost the trig signal.

      But the question is why one B1 misfires while the other two flashes. Try these steps:

      1. Please check if the flash tube looks good, and that it’s not too blackened on the circle part of the tube.
      2. Also check if the flash tube is well centered inside the reflector. If the flash tube comes too close to the reflector, it could cause the tube to misfire.

      I understand that it is inconvenient to change the glass dome and position of the failing B1, but I suggest that you do that as a test. Do this to find out if it’s the position or B1 itself that is causing the problem. If the problem is in fact the B1 and not the position, your local Profoto Service Station can help you with exchange of flash tube and/or radio receiver module.

      http://profoto.com/int/profoto-service-stations

      Reply

  • Julien Menand

    |

    Hi ! Is there is a radio-remote to control a B1 for camera without hot shoe such as 4x5inch camera or medium format ?
    Would the combo : B1 + Air Sync would work to trigger from a sync outlet format camera ?
    The off-cable lamp would be a great advantage for large format photographer who already have a lot to carry 😉
    What solution would you recommand ? Thank you !

    Reply

  • Henrik

    |

    Hi, I just bought a Hasselblad H4D-40 and discovered that my Air TTL-C Remote dosn’t fit in the hotshoe (no matter how many muscles I use). What’s that about? Do I have to buy an Air Remote?

    Henrik

    Reply

    • Rebecca Ahremark

      |

      Hi Henrik. Yes, the Air Remote TTL-C only works with Canon cameras. For your Hasselblad you need the regular Air Remote.

      Reply

  • Rob

    |

    Hi, I’m looking at possibly purchasing the B2 and related remotes. My wife and I shoot weddings. If we’re both shooting a reception with our own separate Air Remotes, could we trigger the same B2? Or would we need our own?

    Reply

    • david

      |

      multiple photographers may trigger the same set of flashes.
      done this many times.
      just be careful with the maximum flash power.

      Reply

    • dipakphotography

      |

      As far as you are both setup on same channel you can both trigger the same flash. Also as David said be careful with the max flash power that’s all.

      Reply

  • Dipak Sharma

    |

    I wanted to know if anyone has used a beauty dish with B2 heads? If you have can you please share your experience? Also, if you have used it was it used as main light or just for backlight?

    Thanks,
    Dipak

    Reply

  • Rivelly Sylvano

    |

    Why my b1 battery pack does not want to charge? and when i plug the charger, the light is not blinking
    Note: its my secondary battery pack… So its been 3 month for the last i use it.

    Reply

    • Rebecca Ahremark

      |

      Hi Rivelly. It’s hard to say, but it might be the charger that’s broken or that something is wrong with the battery. Contact your local service station or dealer and they will help.

      http://profoto.com/int/profoto-service-stations

      Reply

  • Molly

    |

    Hi, I am interested in purchasing the B2. I have a Nikon. Can you tell me what I need to buy in order to have TTL OCF functionality? It is my understanding I need on AirTTL-N and the B2 unit. Do I need a receiver/transceiver as well? Thanks!

    Reply

    • Rebecca Ahremark

      |

      Hi Molly. If you have a Nikon camera, a B2 and and Air Remote TTL-N you will be able to have both TTL and HSS functionality. You don’t need anything else besides that.

      Reply

    • david

      |

      I have a battery doing something similar :'(

      charger is fine with other batteries

      Reply

  • AK

    |

    if the b2’s are being used with pocket wizards, can each head be set to a different group if only using one power pack?

    i guess in simpler terms, are both b2 heads controlled by a single pocket wizard?

    Reply

    • Rebecca Ahremark

      |

      Hi Ak. Pocket wizard can only be used to trigger a flash from the B2 if you connect a cable between generator sync inlet and your Pocket Wizard.
      If you want to control the light you will need to use the Air Remote or the AirTTL remotes for Canon or Nikon.

      Reply

  • AK

    |

    if using one power pack with two B2 heads, is it possible to put them each on a separate pocket wizard channel?

    Reply

  • Gray

    |

    I just received my B2 Location Kit and one of the heads doesn’t work, meaning it doesn’t flash at all. The modeling lamp works but the flash is totally dead. The 2nd head works fine. Unbelievable. I got them rushed in time to play with before a weekend shoot and now I have to return them. Very frustrating from a company like Profoto.

    Reply

    • Rebecca Ahremark

      |

      Hi Gray. Sorry to hear that you didn’t get a very good experience when buying the B2 Location Kit. Where did you purchase it? Have you been in contact with the dealer so that they can help you out with a new head? Regards, Rebecca Ahremark, Profoto

      Reply

      • Gray

        |

        I bought the location kit from B&H and one head didn’t work. B&H says they will send me one head and then I return the bad one. At least I have one to work with for now. Thanks

        Reply

  • jason

    |

    i have a nikon d750, i just updated my firmware on both B1 and the proto remote. i tried to use HSS at 1/2000 at F1.8 and ISO 100 doesn’t work. can someone explain to me why? all i see is a tenth of the pic.

    Reply

    • david preutz

      |

      Hi Jason….. On whichever ‘custom user menu’ you use for this particular set up, have you set the flash sync to Auto FP?? I think it’s 250th – which I have set on my D810s rather than 320th. Try both & see which one works. I’ve managed all the way up to 8000th with no probs

      Reply

    • Fady Naguib

      |

      In Nikon cameras you have to activate the High Sync Speed directly from the camera menu and the HSS in the profoto will activate it in the profoto system.

      Reply

  • Byron Bueno

    |

    Amazing stuff! It’s about time to add this to my Profoto gears… but can’t afford yet… I will save for this..

    Anyway, also I noticed you may want to correct the link —
    On top,
    1. Introduction
    1.1. What is the Profoto Off-Camera Flash system?
    ….the portable B2 on or off-camera flash; – linked to B1 instead of B2.

    Reply

    • Rebecca Ahremark

      |

      Hi Byron. Thank you for paying attention. I’ve changed the link to a correct link. 🙂

      Reply

  • John David

    |

    Hi, I keep getting mixed messages about my battery life.

    To get a clear sample, I let my battery charge fully, over night.

    When I turned the B1 unit on, the batter level dropped almost immediately to two bars instead of three. When I took the battery out and pressed the battery life button, four bars appeared, and when I plugged it back into the charger, only two out of four bars were charging.

    Why can’t I get a reliable charge, or reliable information about what the charge is.

    * my firmware is up to date.

    Thanks in advance,

    JD

    Reply

    • Rebecca Ahremark

      |

      Hi John.

      Yes, the reason for this is that there is unfortunately a bug in the software for B1, making the battery indicator not working in the way it should. It will be fixed in the next software release for B1.

      Reply

      • John David

        |

        Thanks for your prompt response Rebecca. In the interim, which indicator is (most) accurate?

        Reply

        • Rebecca Ahremark

          |

          Hi John. The indicator on the B1 battery is the most accurate. The new software will fix the problem with the indicator for the display.

          Reply

          • Nick

            |

            Hi

            Its been almost one year since the C6 firmware with battery bug was released, when is the update that fixes this going to be available. My understanding is that the B1 is a professional product with a professional price and to have to wait almost one year for such a simple fix is not very professional.

            Reply

          • Jens-Linus Lundgren-Widén

            |

            Hi Nick,

            Until we have fully tested a new firmware we cannot promise a releasedate. Having said this we are aware of the issue and are working on it.

            Sincerely,

            Reply

  • Chris

    |

    Question about Manual use. I get the flash starts at a TTL setting, but how do I operate it in pure manual mode? If my flash settings are 1/128-1, how do I equate that to the Profoto B1? I get confused everytime I look at my air TTL in manual and see .00. Is there a place to get more in depth info on shooting all manual? Thanks,

    Reply

    • John

      |

      Hi Chris,

      The value that you see on the remote is the amount of adjustment since the last time you adjusted the light level.

      The only way to see the actual power level is to look at the back of the light. The power level in non HSS is 2-10 and in HSS 8-10.

      I don’t know why the power level starts at 2 and goes to 10.

      I have already requested a feature enhancement to allow the light level to start lower than 8 in HSS and there are times it is too bright while attempting to use a wide open aperture.

      I would like to see the power level shown on the remote to match what is displayed on the light.

      Reply

  • david preutz

    |

    In terms of starting lower than 8 for HSS, you can always stick a bit on ND on front of the head(s).
    It would very handy to have the head’s power setting displayed on the remote rather than going back to zero each time – especially when using mutiple heads & you want/need to know what each are doing to determine ratios. I’m sure possibly a bit of whizzy re-programming could solve the electronic diplay. Fingers crossed.

    Reply

    • david

      |

      “I’m sure possibly a bit of whizzy re-programming could solve the electronic diplay”

      Not unless Profoto added the necessary hardware in the B1 and TTL-C/N to permit two way communication.
      Re-programming can’t add missing hardware. 😛

      Reply

  • david

    |

    Hi all,

    Will the 60cm off-camera flash octa mount on a regular speedring?

    wouild save me buying an off-camera speedring

    Reply

    • Rebecca Ahremark

      |

      Hi David.

      No, it won’t. The OCF Softboxes only works with the OCF Speedring.

      Reply

  • Woody ONeal

    |

    I have the B2 location kit with the Canon Air TTL remote on a 6D

    I have activated HSS both in camera and on the Air TTL unit….shooting at 1/4000 but I am curious as to why the shutter seems to not audibly reflect the fast shutter speed. The camera displays 1/4000 upon image preview, the image reflects this as the ambient is controlled, yet I swear the shutter “sounds” like it’t firing much slower.

    Whenever I mount a 430EX on the 6D and shoot in HSS, the shutter sounds MUCH faster.

    Am I dreaming? Doing something wrong?

    Reply

    • Rebecca Ahremark

      |

      Hi Woody.

      We do not have any good answer, we recommend asking the camera manufacturer. If we get it right the exposure of the pictures indicates the shutter works as expected.

      Reply

  • Jess

    |

    I’ve recently purchased a set of B2’s and Air Remote TTL-C and want to start experimenting with the HSS feature. I’m aware of how to set the TTL-C controller to HSS, but where within the camera menu/settings on Canon camera (5d mark III and 1dx) system do I configure the HSS.

    Reply

    • Rebecca Ahremark

      |

      Hi Jess. With a speedlight or remote in the camera’s hot shoe, the shutter speed is limited to approx. 1/250 depending on camera. If the Air Remote TTL-C is set to HSS (sync button on the remote and set to Hi-s), this setting will switch camera and B2 to HSS when working on faster shutter speed than standard sync speed.

      Reply

  • Jess

    |

    I’ve recently purchased a set of B2’s and Air Remote TTL-C and want to start experimenting with the HSS feature. I’m aware of how to set the TTL-C controller to HSS, but where within the camera menu/settings on Canon camera (5d mark III and 1dx) system do I configure the HSS.

    Reply

    Reply

  • Abdt

    |

    Will HSS be available for the normal Air Remote in the near future? Why only Canon and Nikon versions of the remote at present? There are many other manufacturers out there, and HSS is not an option. Please offer us a firmware update…the B1s are up to date, nothing for the remote.

    Reply

    • Fredrik Franzén

      |

      Hi Abdt,

      No, there will not be any HSS compatibility with the standard Air Remote, as this does not have AirTT functionality, which is required to shoot in HSS.

      We are looking into adding additional camera brands to the AirTTL system, but can’t give any promises just yet.

      /Fredrik Franzén, Profoto

      Reply

  • Robert Nurse

    |

    Hi,

    Under question 7.4 it’s said that you lose TTL with PocketWizards. But, if you connect their radios that have ControlTL to the B1 or B2, do you not get, defacto TTL?

    Thanks.

    Reply

    • Fredrik Franzén

      |

      Hi Robert.

      You can never use the B1 or the B2 in TTL Mode without either an Air Remote TTL-C (for Canon) or an Air Remote TTL-N (for Nikon).

      /Fredrik Franzén, Profoto

      Reply

  • David H

    |

    Hi,

    I am planning to purchase the B1 2 Light Kit in the near future. What is needed to successfully trigger the B1’s with a Sony A99 or A7R?

    Though TTL is not a deal-breaker for me, is Profoto planning to add TTL support for Sony?

    Reply

    • Fredrik Franzén

      |

      Hi David H,

      You’ll need the standard Air Remote to trigger the B1 with your Sony camera. You will not be able to use TTL or HSS, but will be able to sync and control your flash.

      Regarding future releases, we can’t really comment on that at the moment. Sorry to not be able to give you a better answer.

      /Fredrik Franzén, Profoto

      Reply

  • Ulrich Hantsch

    |

    Am I the only one who uses Pentax cameras? I’m quite happy with the K-3 and going to buy a 645z … and own a lot of Profoto gear … so HSS und TTL for Pentax would be great!

    Reply

    • Andrea

      |

      Me too: pleased with Pentax K-3, and my B1 and D1 heads.

      It would be good to have option of HSS and TTL for Pentax.

      Reply

    • Bas Niemans

      |

      Yes please make ttl available for pentax!!

      Reply

  • crosby

    |

    I have th B1 and B2 flashes, mostly for use with my Nikon dslr cameras and the Air Remote TTL-N. I recently bought the Air Remote to use with my Fujifilm X-T1 camera. Why won’t my lights fire when using this setup? I have the channels and group configured right but the camera cannot trigger the flash from the hotshot or the pc sync connection.

    Reply

    • Woody ONeal

      |

      You cannot use either the Canon or Nikon version if the Air Remote to fire flashes from the Fuji XT-1.

      I too shoot Fuji, had the same question, and got the same answer from Profoto. 🙁

      You either have to purchase the basic version of the remote, sync via wire, or slave the B2 generator to fire flashes from the XT-1.
      Kinda sucks, but that’s how it is.

      Reply

      • Crosby

        |

        Woody, I wasn’t clear in my initial comments. I have the Nikon remote but also the basic Air a Remote Transceiver for this purpose. The basic version doesn’t work nor does a standard sync cord from the remote to the XT1 sync connection. It must be my remote is faulty except when triggering via the remote test button. Thanks for the comment though.

        Reply

        • Woody ONeal

          |

          Make sure you are in single shot mode, mechanical shutter, and not in “quiet mode” on the Fuji.

          Any, or one, of those setting will disable the flash firing pin on the Fuji.

          Hope this helps and good luck!

          Reply

          • Crosby

            |

            I will look at the “silent mode” thing when I get into work. That might be the issue. I hope. Thanks again.

            Reply

    • Rebecca Ahremark

      |

      It is very hard to give an exact answer to your question based on the error description. First thing to check is if the you use “Commander” flash mode in the camera. To get further assistance we recommend you contact your dealer: http://profoto.com/int/profoto-dealers

      Reply

    • Rebecca Ahremark

      |

      Hi Crosby.

      If you have the regular Air Remote and it still won’t work, it might be the camera’s hot shoe that is causing the problem. Try to move the remote back and forth to see if it gives contact. Otherwise, one solution is to use a short sync cable between the camera and the remote.

      Reply

  • Graham Warrellow

    |

    The B2 kit looks really interesting for shooting weddings.
    It would be great if you could consider adding HSS support for some of the mirrorless camera systems that are becoming popular with pro wedding photographers. Besides my Canon gear I’m also using my lightweight Fuji XT-1 system more and more so please consider adding it to your future developments plans. Thanks!

    Reply

    • Greg Bennett

      |

      Yes, please add support for the mirrorless camera lineup. I have two Olympus OMD EM-1s and plan to stay mirrorless. Would buy two TTL-O (for Olympus 🙂 ) in 3 seconds flat for my 4 Profoto B1s. Not only would it make me very happy, my flashes would love that they are getting the TTL/HSS workout.

      Please, please, please do not neglect the mirrorless market!

      Reply

      • Jens-Linus Lundgren-Widén

        |

        Hi Graham and Greg,

        Thank you for your input! As I’m sure you understand we cannot comment on any product development. But once again thanks for your engagement in Profoto.

        Sincerely,

        Reply

  • Steve Tague

    |

    Love my B1’s and B2’s! But today I was using a B2 (less than 3 months old) and it started making a loud clicking/banging noise. I turned it off for a while and then tried it again. Same thing, loud clicking/banging noise. Any ideas what’s going on?

    Reply

  • Crosby

    |

    Thanks Graham. I do have the “generic” Profoto Air Remote Transceiver with a single trigger pin that I bought just for my Fujifim cameras. Nothing triggers the flash from the camera except depressing the test button. I have the Nikon remote also and it works flawlessly from my Nikons. It’s possible that it’s the post on the Air Remote Transceiver, but a synce cord plugged won’t work either. Frustrated.

    Reply

  • Crosby

    |

    It was the silent mode setting. Why the two setting are linked I’d never be able to explain. Thanks for the clue.

    Reply

  • Paolo

    |

    Hello guys
    I’d like to know if I can use my AIR TTL remote to control at the same time a B1 set in TTL on in HSS or in freeze mode and (for example) a D1 on manual mode (on another channel).
    Thank you in advance

    Reply

  • Tim Piper

    |

    Hi,
    Struggling to get HSS to work on a Nikon D3.
    The D3 is not on the list of tested cameras but surely HSS should work.
    Hopefully I’m doing something daft.
    Many thanks Tim

    Reply

  • david preutz

    |

    Hi Tim… I’m on d810’s, so it might work. You need to dig into the user menu >> bracketing/flash >> & set it to 1/250th auto fp. I’ve synched to the full 8000th – albeit loosing stops hand over fist but that’s to be expected
    On Nikons I don’t think it works at the 1/320th auto. Give it a whirl. Hopefully this will solve the problem for you.

    Reply

  • Tim

    |

    Thanks David
    Yep I’m always in 250 FP but Profoto seem to think its a camera firmware issue so will try this later.
    Slightly disappointed to read HSS is the same technology as FP mode ie, several flash bursts and not the same as hyper sync which is a single timed burst.
    This is probably me not doing enough homework on the subject…

    Reply

    • felix

      |

      Hss vs Hypersync I will take the more consistent HSS for sure.

      Reply

  • Crosby

    |

    Rebecca,
    It was the setting for shooting in “silent mode” on my Fujifilm X-T1. The setting also cancels out the flash connection on the camera. Go figure. I have turned silent mode off and the flash settings are now selectable and the Air Remote Transceiver fires my Profotos. No TTL or HSS but I knew that beforehand. Now I can use my lights with my Fujifim cameras when, and if, I wish. They will be used with my Nikons every day and my Fujis when I decide I want to go that direction.

    Reply

    • Rebecca Ahremark

      |

      Great, happy to hear that it worked out!

      Reply

  • Kevin

    |

    Rebecca,

    Look into purchasing a B2 kit to complement my other Profoto gear.

    Are pocket wizard’s Mini/Flex’s compatible with the new B2’s as a dumb triggers? From what I’ve read a PC cable of some kind is needed to go from Mini/Flex to the B2. Currently I’m working with Fuji X-T1’s and Leica M’s with Profoto Acute 600B’s and Profoto Acute’s.

    Profoto’s frequencies I’m sure are different than Pocket Wizards.
    Thanks
    Kevin

    Reply

    • Rebecca Ahremark

      |

      Hi Kevin.

      To be able to trig the B2 250 Air TTL, you will need a PW receiver and connect to the sync input on the B2, since the Profoto Air system is not compatible with PW.

      Reply

      • Kevin

        |

        Rebecca,

        What is the cable connection to the B2 pac 3.5 mm miniphone or 1/4 Phono cable? My acutes that work with PW’s have a 1/4 phono connection or PW radio. Have not been able to find out what the B2 connection may be.

        If I convert to your air system which one would make the most sense Air Remote or Air Sync? Being that the Acutes are older models and they will not be able to take advantage the Air Remote and my cameras do not have TTL capabilities.

        Thanks
        Kevin

        Reply

        • Rebecca Ahremark

          |

          Hi Kevin.

          The B2 250 Air TTL generator uses a 3,5mm miniphone connector. There are also an older B2 pack, the B2 1200. That one uses ¼ phono plug. The benefit with the Air Remote is that you are at least able to control modeling light on/off and energy level on the B2 250. The Air sync is only for trigging the pack. B2 250 Air TTL have an built in Air receiver, but to the older Acute generators needs to have an Air Sync connected to the sync input.

          Reply

  • Jay

    |

    Please Help !

    I have a shoot tomorrow with the B1 and want to use HSS
    I registered it on the profoto website and tried to download the firmware update but got an
    “Oops The Light Went Out”
    and was unable to download anything
    How can I get the firmware update today ????
    Thanks in advance

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Jay,

      Thank you for contacting us and making us aware of the issue. Unfortunately we have had problems with our site, but it has been corrected. It should be possible to download the update now. Sorry for the inconvenience! Hope you had a good shoot anyway!

      Sincerely,

      Reply

  • Kai Øveraasen

    |

    Hi
    With the air remote, can you adjust two heads of the b2 independently? Say put the power of head 1 to 100% and head 2 to 50% and turn on modelling light on just one lamp?

    Regards
    Kai

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Kai,

      If you set your heads to different groups (A, B or C) it should be possible to adjust two heads individually – for example using modeling light on just one. However I’m not sure how you mean by setting one head to 100% and the other on 50%, since you then use 150% of the power. Can you please clarify how you mean?

      Sincerely,

      Reply

      • Grace

        |

        Hi.
        I am also looking at buying the B2 air twin head kit and am also interested if you can have one head individually set to full power and the other head at lower power? Or are they only cable of outputting the same level on both?
        Also has the Bug issue been fixed with Canon and Mac computer combo? I read on your website that there may be a firmware update problem. A lot of money to spend if I cannot be assured of getting updates.

        Reply

        • Jens-Linus Lundgren-Widén

          |

          Hi Grace,

          You can set the power of the heads individually. The maximum you can go on one head if you use both are 9,9.

          Regarding bugs I am not sure what specific Canon and Mac related issues you are referring to, but I am not aware of any current problems with those systems.

          Sincerely,

          Reply

  • Ron Marvin

    |

    When will there be an AirTTL unit and support for the Sony system? Like the new A7R II and others.

    It seems like anytime I turn around anymore, another professional photographer that I know has switched from Canon or Nikon to Sony. I will not purchase any more Profoto gear until Sony is supported.

    I hope it happens soon.

    Reply

    • Jesse

      |

      Hear, Hear!

      Reply

  • Ron Marvin

    |

    Forgot to mention that I have 3 – D1 500 Air’s, 1 – D1 250 Air, 7b, and older Acute 600e, plus various LST’s.

    One product I’d like to see Profoto develop (please pass along to Conny Dufgran) is something similar to your Profoto ProTungsten Air Tungsten Light, but LED based – for use in the motion picture and videography industries. With a high CRI and variable color balance from 3,000K to 6,500K. I would love to be able to use my Profoto LST’s on such a system with my video work. Thanks.

    Reply

  • Michele

    |

    I find the set very intriguing, particularly the B1 lights one.
    Yet, it leaves me a bit perplexed: so portable and good for locations and outdoor, yet so humidity and rain sensitive. Location call for outdoor rough ‘life’ to a certain extent. If you shoot around the world or at night, you expect humidity and possible unusual conditions. A sort of whether-proofing to such a portable set would be a killer option! I wouldn’t think twice before getting it.

    Reply

    • Andrea

      |

      Indeed. Weather-resistance is a requirement of my camera bodies, and will be a very desirable feature for portable off-camera flash, such as B1.

      Reply

  • David Preutz

    |

    Plastic bags & gaffer tape? Works for me.

    Reply

  • William Chan

    |

    The flash compensation on my Air TTL N remote does not seem to affect the output of the B1s. Energy value will still remain the same as 0.0 in TTL even when set at -/+ 2.0. The only way to change to energy output is from the on camera flash compensation.

    Is there a solution to this issue? I’ve already updated both air remote & b1 units to the latest firmware.

    I’m shooting with a Nikon D810

    Reply

    • William Chan

      |

      I actually found the answer to my confusion.

      Reply

      • fareed khan

        |

        its really easy to photoshoot works thanks to this vedio. that easy to work my studio… thank you so much….

        Reply

  • Geo

    |

    I would love to have the ability to trigger my B2 250 AirTTl from my Sekonic light meter (Litemaster Pro L-478DR which by the way is PocketWizard compatible). I understand it’s not possible at this time and you cannot comment on future plans, but I just want to say I hope you consider doing this. Love my B2s.

    Reply

    • Steve

      |

      Geo,

      To trigger with your Sekonic, I’m pretty sure there’s a workaround to do this.

      You will need some kind of Pocketwizard reciever (perhaps a Plus-X) hooked up to the B2 pack sync terminal via a 3.5mm miniphone cord.

      It should work the same way as it does on the D1’s, in that the flash will trigger from either source, both the Profoto Air Remote TTL, and also whatever else is hooked up to the sync terminal (in this case, Pocketwizard, but could be other brands as well).

      In other words, when you trigger from the Sekonic meter, the B2 pack will be triggered by the Pocketwizard reciever to give you the meter reading. And when you trigger the Air Remote TTL via the camera, the B2 pack will be triggered by that.

      So basically it is triggered by either source. I’ve seen the D1’s work this exact same way, and I don’t think it should be any different for the B2.

      You can perhaps borrow or rent a Pocketwizard reciever to test it out and make sure that it works. You’ll just need a short 3.5mm to 3.5mm miniphone cable to try it out.

      Reply

      • Geo

        |

        Steve – thank you much for your response. Sounds like it’s the way to go. I’ll give it a try when I get a chance.

        Reply

      • Bryan

        |

        I can confirm that this works. I just tried it with my B2 and my PW TT5 along with the same meter (478DR) that the original poster has.

        Additionally — and I’m still testing — but i haven’t been able to get both to trigger in tandem — ie with a TT1 or TT5 atop my 5D3, and the Profoto Air Remote on top of that.

        The meter with a PW attached to the B2 pack works just fine, however.

        Reply

  • Bryan

    |

    I can’t seem to update my brand new (just received it today) B2 Firmware (currently running A1) — i’ve downloaded the newest A3 firmware from the 9/30 update, but none of my computers recognize the device when it’s connected.

    I’ve tried different cables, different ports, rebotting, and even a different PC, but have had no luck.

    The unit emits the “beep-beep-beep” when connected to all the computers, but the button to :”Click to start firmware update” never becomes clickable.

    I’m running both Windows 8 and Windows 10.

    Reply

    • Andre Roeleven

      |

      Hi Brian,

      I have the same issues. How did you solve them?

      Kind regards,
      Andre Roeleven

      Reply

  • AK

    |

    I am getting a very high percentage of misfires (shutter click, flash not fired). I have the Profoto air remote. I am getting most of my misfires with the B2, but still a decent amount with the B1. Any incite/potential fix of this problem would be a huge help.

    thanks.
    andrew

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      Have you tried upgrading your firmware?

      If you already have, please email service@profoto.com and they will help you.

      Sincerely,

      Reply

  • Franck Goldberg

    |

    Can you use HSS with Freeze Mode? Or is it not possible?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Franck,

      The short answer is no, they are to different functions that are not compatible. HSS is a pule of many flashes and Freeze Mode is one short flash.

      Sincerely,

      Reply

  • Johan

    |

    I have tried to update my Air Remote TTL-N from B3 to version B5 (did I missed B4?) on a Imac. Put the unit in usb mode, connect the cable, 3 dots appear on the unit, but the button ‘click to start firmware update’ doesn’t work. I tried to find the B4 update to try that version first, but can’t find it.
    What is going wrong? I had no problem updating the flash units.

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Johan,

      Apparently, limitations in the Mac OS could cause problems with assigning new USB-addresses, disconnect all other USB devises. Please restart the computer and run the installer again. This should solve the problem with the “click to start firmware” button. There shouldn’t be any problem updating from B3 to B5.

      Regards,

      Reply

  • Louie

    |

    Hi,

    I’m trying to use gels for my new b2 to go kit.. Just wondering what gear I will need and will I need to buy. Cto gel sheets and cut them or are there specially made ones to suit the b2

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Louie,

      Right now there aren’t any specially made gel kits for the B2. But that is a really good idea, I will forward that to our product development.

      Sincerely,

      Reply

  • Robin

    |

    Hi,
    Just want to make sure you can run a b1 flash and a b2 flash of the battery that comes with the b2 unit?
    thanks
    Robin

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Robin,

      The B1 and the B2 runs on different batteries.

      Sincerely,

      Reply

  • Laura Aguirre

    |

    So I’m ready to try the B2 on location, I already ordered the B2 the Air Remote TTL-N and I’m looking at some modifiers… do they attach directly to the head? do I need to buy the speeding or is that optional?
    Thanks

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      Welcome to the Profoto family! You only need a speedring for softboxes, which you have to buy separately. The hard reflectors you can attach straight to the B2 head, as with the OCF Barndoors and OCF Snoot. The OCF Grid Kit comes with three grids and a grid holder.

      Sincerely,

      Reply

  • Dave Kreutz

    |

    Is there any though/possibility of a power cord adapter for the B1, B2, so a photog could bypass the battery while shooting in the studio? I think that, technically, a battery can provide more instantaneous power than a wall outlet, so that might be the issue, but if there was a capacitor pac that could be plugged into the wall and replace the battery for extended studio shooting, that would be an amazing addition to the system.
    Basically having the B1 act like a 500ws D1 in the studio, but then go on location is my dream kit.

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Dave,

      I can’t say anything about possible product development, but thanks for your feedback! I will forward it to Product Management.

      Sincerely,

      Reply

    • Felix

      |

      That would be really nice to have power adaptor for B1. And give us the 500ws B2, and refine those heads into dome head style with built in removable protector/reflector. That would be really nice! R&D got a lot of work to do 😉

      Reply

  • Marc de Ganck

    |

    When I work in HSS mode and I turn my flash head out through my remote TTL-N then the flash will go off anyway if I release the shutter. Is this normal?

    Reply

  • Marc De Ganck

    |

    When I work in HSS- mode and I turn my flash head out through the Air remote TTL-N, the flash is still going off when releasing the camera shutter

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Marc,
      Unfortunately we have discovered a bug in the B1. We are working on a fix for it and we will hopefully have it out within two weeks. Sorry for the inconvenience!

      Reply

      • Felix

        |

        Yes light occasionally fires even when set to off in HSS TTL mode.

        Reply

  • Crosby Thomley

    |

    I second that request about an a/c adapter as an option for the b1, or for the b2 for that matter. That would probably entice me to have more than two of each and to further upgrade my light shaping tools inside my studio. I love my Profoto lights but still use older photogenic and norman systems inside.

    Reply

  • Angela Calm

    |

    Hello guys, I just received my B2 Kit and I’m loving how compact the kit is. I just have a question, will I be able to use all RFI softboxes with the B2? I know that B2s use the OCF but I already have RFI octabox and stripboxes so I’m curious if the B2 can withstand the weight of these softboxes. Thanks in advance guys

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Angela,

      That should work just fine.

      Have fun with your new B2!

      Reply

  • Marc De Ganck

    |

    Hi,
    Is it normal that the settings (power / beep etc.) on what the flash (B1) was switched off are not retaken by new start?

    Reply

  • Jeff S

    |

    I have (2) profoto B1 heads, (4) profoto B1 batteries, and a Profoto B1 Air Remote for Canon. Within 5 minutes of turning the flash units on and having the batteries at full power, sometimes a flash head unit will shut off and completely power down out of nowhere in the middle of a shoot. This happens with either head unit and after testing different batteries. When trying to power the head on after it shuts off, the bars on the monitor will cycle and make a beeping sound, but the head will not power on immediately. It can take up to 20 seconds of the head cycling thru power on while holding the power but before the head actually turns back on. Sometimes it won’t power on and all and you need to take the battery on and off a few times for it to start working again. What’s going on? Why do the head units shut off at random intervals even when the batteries are full?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Jeff,

      Sorry to hear you experience trouble with your B1’s. Have you updated to the latest firmware?

      Reply

      • Jeff S

        |

        yes I have tried the firmware. issue still there

        Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Jeff,

      Sorry to hear you experience problems with your set. Please send serial numbers for the B1’s and the remote to service@profoto.com.

      Please also check FW version. For B1: switch off the B1, hold center energy knob down and switch on the B1 – the FW version with be displayed.

      For the remote: switch on the remote and hold mode button down for 10 seconds: the FW version will be displayed.

      Sincerely,

      Reply

  • Dennis V

    |

    Hello Profoto,

    I am planning to buy Profoto B1Location kit and a soft box to start with. I am planning to buy the Softbox RFi 5′ Octa (150cm).

    [http://profoto.com/int/products/light-shaping-tools-modular-light-shapers-for-profoto-heads-monolights/item/softbox-rfi-5-octa-150cm#technical-specification].

    Will this fit on the B1 heads without having an additional speed ring adaptor? Or do i need to have the adaptor? I will appreciate all help and links will be greatly appreciated.

    Reply

  • Jeff S

    |

    yes I have. Still having problems

    Reply

    • Marc De Ganck

      |

      Hi jeff S,
      This is exactly the description of how my B1 flash also reacts. Meanwhile, he has been given under repair through my local dealer. They say they know the issue. According to them it would be somewhere a spring that puts too little pressure on the contacts of the flash head in contact with the battery. I await the outcome.

      Reply

  • Gina Dover-Jaques

    |

    Will the pro foto transmitter fire Elinchrom strobes?

    Thank you.

    Reply

    • Jens-Linus Lundgren-Widén

      |

      No, they have different signals.

      Sincerely,

      Reply

  • David Clark

    |

    Problems related to updating firmware…

    I have three B1 strobes, one B2 with two heads, and the Air Remote C for my Canon cameras. I recently tried to upgrade to the new firmware but ran into problems. All my B1 strobes could be upgraded but were finicky about which USB cable I used. One known-good USB cable (works fine tethering camera to laptop) did not work. I did, however, eventually get all three B1s updated.

    Second, the Air Remote would not upgrade from its updater app. I was able to get the “USB” display, and the three dots every time, but the onscreen updater window never had the white bar. There was nothing active to click on. I tried different cables, different USB ports, removing other USB devices from my computer, re-downloading the B2 upgrade app, and various sequences of powering up the Air Remote, plugging in the cable, and launching the firmware. I reviewed the tips on the Profoto FAQ page for updates. Nothing worked. I have been unable to upgrade the Air Remote firmware.

    Third, when trying to upgrade my B2 firmware I was unable to plug a standard mini-USB cable into the B2 port. The port would not accept any of several standard mini-USB plugs. I am well aware of the polarity in mini-USB and respected it, but the port will not mechanically accept my cables. I have never used this port before, it does not appear to be damaged, and my B2 software is still at revision A1.

    I am upgrading from a desktop Mac running OS X (Yosemite 10.10.5). I have also tried upgrading from a laptop Mac with the same result. I have also used multiple mini-USB cables.

    What can I do to get my Air Remote and my B2 updated?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      For upgrading the FW on the B2 250 you need to connect a micro USB cable. One micro USB cable is delivered with the B2. For FW update on the TTL remote: there could be something wrong with the USB connection on the remote. The update runs without problems in most cases, but the problems we have seen is more common on Mac computers than on PC. Mac have a update function for USB devices, therefor it might work when connecting the following day. If the remote is impossible to upgrade, please contact your dealer and/or your local service station for support.

      Sincerely,

      Reply

  • Fredrick von Wrinkel

    |

    Reading the comments, I’m a tad confused about the RFi and OCF light shaping tools as they may apply to the B2. I understand they each require the appropriate speedring for use. However, what is the down side to using the RFi speedring and various RFi light shaping modifiers on a B2?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Fredrick,

      To clearify:
      The B1 and B2 Off-Camera Flash use LED lights for modeling lights and do not get as hot as other Profoto flashes. Hence we have been able to develop OCF Light Shaping Tools that are much more lightweight than the RFi, but they are not heat resistant enough to be used with our other flashes.

      So, you can only use OCF Light Shaping Tools with the B1 and B2 systems. However, you CAN use RFi Softboxes with the B1 and B2, but bear in mind that these Light Shaping Tools are much heavier and you would probably need bigger stands and counter weights such as sand bags to get the setup stable due to the lightweight of the B1 and B2.

      Sincerely,

      Reply

  • Nina Mönkkönen

    |

    I did the latest firmware update on my two B1s and now on slave mode the channels disappear. Is it really true that I can not adjust the power individually anymore via Air Remote when both flashes are on slave mode? I think I did have that option earlier, or is it just my mind that’s playing tricks on me?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Nina,

      Did you update to C9? If not, please update to latest firmware. If you already did please email service@profoto.com and describe your issue.

      Sincerely,

      Reply

      • Nina Mönkkönen

        |

        Yes I did, I updated to C9 (I have done every update you have released). I will email the details. Thank you.

        Reply

  • Ron Marvin

    |

    Can the Air Remote TTL-N for Nikon be used with other cameras? For example I use Nikon and also Sony cameras, do I need to purchase two air remotes the Nikon one and the regular one? I know it will not have TTL or HSS with others but will it then work like the regular air remote? Will it support HSS on other cameras?

    Reply

  • Dragos Ardeleanu

    |

    How exactly do you change the Channel on the B1?
    I’m keeping the Sync button pressed, the Channel + Group starts blinking, I’m rotating the Set button and all it changes is the Group, but not the Channel.
    What am I doing wrong or what else do I have to do to also set the Channel ?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Dragos,

      To change channel:
      1. Press and release sync button.
      2. Rotate center button.

      To change group:
      1. Press and release sync button.
      2. Hold down and rotate center button.

      Sincerely,

      Reply

  • Michael Ma

    |

    TTL function is not working properly after TTL-N and B1s firmwares updated with my Nikon D750. My D750 firmware is up to date and two B1 working perfectly with another two cameras D700 and D800. Please help and thanks!

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Michael,

      The problem is due to a deviation in the hotshoe on the D750 which affects the communication with the TTL-N and other appliances such as speedlights.

      This can be easily resolved by ensuring tha AirTTL-N correctly attached to the camera. By following these steps the communication can be restored and the remote work as intended:

      1. Attache the AirTTL-N to the camera hotshoe.
      2. Turn the locking wheel on the AirTTL-N to secure the remote in the hotshoe.
      3. Grab the locking wheel and move the Air TTL-N gently back and forward. The AirTTL-N is properly attached to the camera when the locking mechanism makes a “click”.

      Reply

      • Michael Ma

        |

        Thanks Jens it works now

        Reply

  • Andre

    |

    Hi, i wonder if i can have the functionality of ttl when using air ttl-c on D1?thanks

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Andre,

      The Profoto D1 is not compatible with the TTL.

      Sincerely,

      Reply

  • Fredrick von Wrinkel

    |

    I just recently purchased the OCF speedring and 2×3′ softbox. First time out, the speedring broke. The fragile plastic holding the rod end snapped off during disassembly. Is this covered by warranty? Or do I just need to scrap the OCF option and go with the heavier RFi rings and softboxes.

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Fredrick,

      That’s misfortunate. The OCF Speedring is not made of plastic, it is aluminum, and if handled properly it should hold. So it sounds like it should be covered by warranty.

      Please contact your dealer, they should be able to help you.

      Sincerely,

      Reply

  • Fred

    |

    When I fire up the B2s, does it matter what the power settings are to work in full TTL mode?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Fred,

      If you shoot in TTL it will control the power of the B2.

      Sincerely,

      Reply

  • Fred

    |

    Sorry – one other question. How do adjust the settings so that the modeling light doesn’t go to sleep (i.e. is always on)?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      The modeling lights are automatically turned off after a settable period of inactivity (1-30 minutes). To set the timer, press the SET button until ‘SET TIMER’ is displayed. Turn the lower ENERGY/SETTINGS dial to change the time. When display shows — timer is turned off. Just be aware that it might drain the battery quicker.

      Sincerely,

      Reply

  • Jim

    |

    I have B2’s coming with the TTL AIr remote for Nikon. When shooting HSS at 1/1000 or higher, the highest my Nikons allow for sync speed MENU SETTING is 1/320 FP. What do you set your Nikon (D810) sync speed menu setting to for HSS using B2’s at the higher rates? Again, I’d be shooting the B2 at over 1/1000 and the menu for sync speed on the D810 only goes to 320 FP? Thanks in advance.

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Jim,

      Try updating to latest firmware. Also make sure that your camera register that you are using the hot shoe in the camera menue (should be a default setting but double check just in case).

      Sincerely,

      Reply

      • Jim

        |

        Thanks Jens, but I was asking what sync speed my Nikon D810 needs to be set at, to use the B2 HSS.

        Reply

        • david preutz

          |

          Hi Jim …. I’m on a couple of D810s… The menu set up I use foir my B1s is 250thFP… I don’t think it works at 320th … and that alllows me to go the full monty to 1/8000th. I think I’ll see what happens at 1/320th

          Reply

          • Jim

            |

            David. Thank you so much for confirming that, and for taking the time to answer. 1/250th it is then. Have a great week.

            Jim.

            Reply

          • David Preutz

            |

            Hi Jim ……… Just checked on the 810 @ 320thFP & it seems to be fine right the way up to 1/8000th.
            Happy days

            Reply

          • Jim

            |

            Thanks for checking that for me David. Just received my B2’s last night so as soon as today’s work wraps up, I’ll dive right in.

            Reply

  • Kyle

    |

    My profoto B2 stopped working in the middle of the shoot today :(. Model told me she saw a flash inside of the power pack. I tried to turn it on and changed a different battery. It just dead. Really disappointed because I bought end of July last year. I hope this will be covered by the warranty. Has anyone has this type of issue before?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,
      That sounds weird. I advise you to contact your dealer or service station. They should be able to help you.
      Sincerely,

      Reply

  • VC

    |

    Currently the flash range for HSS in Profoto B1 is 7 – 10. In future firmware upgrades, could you give the user the ability to set the minimum of this range? In some applications, I notice that a flash range of 7 is too much.

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi, Thanks for the input and your engagement in Profoto. I will forward your request to Product Management.

      Reply

    • John Rayl

      |

      @VC

      Count your blessings, us Nikon folk have even less range in HSS at 8-10.

      I requested this a number of times as I often shoot at f/1.4 and shutter speeds of 1/400-1/1000 As you have seen, at these settings, power levels of only 8 on the low end is way too bright.

      Stopping down to limit the light and or drop the shutter speed below 1/320 limits my creativity.

      Increasing the distance from the subject make the light more specular and dramatically changes the fall off and softness of the light.

      I don’t know if Profoto does not understand this requirement for our style or they are just sandbagging because the current unit is not capable of lower power levels.

      I previously used 4 SB800s controlled by RadioPopper in a soft box and could go down to 1/128 power.. but that was a PIA to setup.

      Right now the only HSS lower power option from Profoto is a single head on the B2 you are at half the max power of a B1, therefore a B2 HSS power level range is effectively 3-5 power level of the B1.

      i need to test a B2 and see if it is a better light for individual portraits. Lower max power and wider range of that max power means i can keep the 3? Octa closer to my subject.

      Plug in a second light and point it away from your subject to pull the max power down even more.

      This is a pain as it may require we lug around a B2 and a B1 for more power if we are shooting in full sun and deep shade wide open.

      Reply

      • VC

        |

        @John

        Your comments are spot on with all my thoughts! I really do hope its not a technological limitation to lower the minimum range in HSS. I am fine to live with any issues that may come with lowering it. I think of this as the same as using a camera in manual. eg. You have your full range of aperture, you can use it and get perfect exposure or not if you choose to be creative.

        Reply

      • Hien

        |

        Why not just increase your shutter speed?

        Reply

      • Richard

        |

        Agreed it is desperately needed…..try finding an ND filter for a 200mm f2

        Reply

  • JohnR

    |

    @VC

    Count your blessings, us Nikon folk have even less range in HSS at 8-10.

    I requested this a number of times as I often shoot at f/1.4 and shutter speeds of 1/400-1/1000 As you have seen, at these settings, power levels of only 8 on the low end is way too bright.

    Stopping down to limit the light and or drop the shutter speed below 1/320 limits my creativity.

    Increasing the distance from the subject make the light more specular and dramatically changes the fall off and softness of the light.

    I don’t know if Profoto does not understand this requirement for our style or they are just sandbagging because the current unit is not capable of lower power levels.

    I previously used 4 SB800s controlled by RadioPopper in a soft box and could go down to 1/128 power.. but that was a PIA to setup.

    Reply

    • David Preutz

      |

      ND filter. Problem solved of too much power.

      Reply

  • Mary Rendina

    |

    I have the B1 and a Sekonic lightmaster 478DR. Is there a way to sync the light meter to the B1 to use it wirelessly?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi, For the time being there is no option to sync the B1 and a Sekonic lightmaster 478DR wirelessly.

      Sincerely,

      Reply

  • David

    |

    My B2 would not power off today, I removed the battery and swapped in a fully charged one – now the unit will not power on. The first time I press the on button I get three quick beeps then nothing. This repeats if I disconnect and reconnect the battery.
    Any suggestions? I was unable to find any note as to the meaning of the three beeps.

    David

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi David,

      Please update to latest firmware. If problem persists contact your local service station. You can find your service station here: http://profoto.com/int/profoto-service-stations

      Sincerely

      Reply

      • David

        |

        Thanks Jens-Linus,

        The kit is already on the latest firmware.

        I left the unit disconnected from the battery overnight, and then re-attached a fully charged battery. It subsequently powered on as normal and I was unable to reproduce the problem. I assume that the controller had got into some abended state and was reset once whatever residual power that remained had dissipated.

        Reply

      • David Pattinson

        |

        The problem reoccurred – three beeps at power on and an unresponsive unit. I’ve tested a little and occasionally I get three beeps immediately on attaching the battery and the unit is not responsive. The problem is not consistent and at the moment the unit seems to be working fine again. I’ll take it in for service in Melbourne today – however the problem is not consistently reproducible.

        Reply

  • marc

    |

    Is it possible to use a grid & a color gel together at the same tim into the OCF grid/gel holder?

    Reply

  • Rickey Allen

    |

    Are you guys working on a remote for the Sony cameras?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      I cannot comment on possible product development.

      Sincerely,

      Reply

  • Andre Roeleven

    |

    Hi, I use the Profoto B2 system with the Air Remote TTL-C and my Canon 5DMK3. In every shoot, ttl-mode (outside and in the studio), the flash burst its maximum output, a few times, so the picture is very overexposed. The next shot is alright. So what is the problem here?

    Kind regards, Andre Roeleven

    Reply

  • susujust

    |

    Hi, I use the Profoto B2 with the Air Remote TTL-N and Nikon D610. But I got some trouble when setting the Hi-S mode. I set the camera “e1” to 1/250(auto FP)?but I can’t set the exposure speed faster than 1/250 as long as using the Remote, and it did NOT show “hi-s” on the Remote. How to set? Thanks.

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      You you have change the settings in your camera. I’m not exactly sure if it’s the same steps on all Nikon but on my D8 its Custom settings > Bracketing/Flash >High speed flash >Auto FP

      Sincerely,

      Reply

  • Will

    |

    I just recently purchased the b2 heads. I went to do a firmware update and it seems to just get stuck and the “click here to update firmware” button never comes live. I have the drivers on the computer and tried multiple computers. I have never had this problem with my b1 heads or air controller so confused on why the b2 is doing this. Doing it on a windows computer. Tried with a windows 7 and a windows 8 computer and received the same results of it never letting me upgrade. Any help??

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Will,

      Which firmware does your B2 have right now? Sometimes you need to install the A3 version before the A4 version. If you need to update to A3, let me know and I can send you that firmware.

      If you already have the A3 version, it is most likely an USB issue. Follow these steps:

      1. First removed the battery from your Profoto B2 and fully discharge the unit by holding the white on/off button for at least a minute.
      2. Disconnected all USB connected devices from your computer.
      3. Restart the computer (this will reset the USB port addresses, do not connect any USB devices).
      4. Start the Profoto update installer program.
      5. When the installer is up and running, connect your fully discharged Profoto B2 250 Air TTL with the USB cable.
      6. At this stage a beep should be heard and the USB driver should automatically start to install.
      7. After a couple of minutes (this may take a while) the grey “Click Here” should light up.
      8. Run the Firmware install by following the instructions in the installer window.

      Please let me know how it turns out.

      Sincerely,

      Reply

  • Gary Baker

    |

    Hi I have 2 B2 packs that I run with a single head on each pack. 1 of the packs has started to fire at full power every 4th or 5th shot and stays at power level 10. It happens on TTL and Manual modes. Has anyone encountered similar issues
    Best
    Gary

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Gary,

      This could be a software related issue. Please try to update the firmware of both B2 and remote. A reinstallation will override previous installation, so it is worth a try even if you already have the latest firmware. I this doesn’t solve the issue, please contact your local service station. You can find your service station here: http://profoto.com/int/profoto-service-stations

      Reply

  • Andre Roeleven

    |

    Yes, I have a similar problem. However, not every 4th or 5th shot but every 15th/20th shot. Solution????? I would not know…..

    Best regards, Andre

    Reply

    • gary baker

      |

      Andre do you shoot with canon ??
      I am shooting with 5dsr

      Reply

  • Andre Roeleven

    |

    Hi Gary, I shoot with Canon. 5DMK3…..

    Reply

  • Frederick chin

    |

    I am having the same update issue – firmware freezes. I have the A2 version. Can you please send me the a3 version?

    Reply

  • pigcan

    |

    Does Profoto have any plans to support Sony Alpha cameras with TTL?

    I hope it would happen in the near future.

    Reply

    • pigcan

      |

      Actually I’ve been waiting for nearly one year .

      Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      I cannot comment on possible product development.

      Sincerely,

      Reply

  • nawaf

    |

    I can’t seem to update my brand new (just received it today) B2 Firmware (currently running A2) — i’ve downloaded the newest A4 firmware from the update, but none of my computers recognize the device when it’s connected.

    I’ve tried different cables, different ports, rebotting, and even a different PC, but have had no luck.

    The unit emits the “beep-beep-beep” when connected to all the computers, but the button to :”Click to start firmware update” never becomes clickable.

    I’m running both Windows 8 and Windows 10.

    Reply

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      Try updating to A3 before A4, here is the firmware for A3: http://we.tl/50VqFid5uf

      Reply

  • Bjorn

    |

    Hello!

    Sony user here! Just received my first B1 yesterday. What a great light!! Currently using the old Air Remote which works just fine but noticed that there are Nikon and Canon variants that offer more functionality like TTL and HSS. Is there a Sony Remote on the horizon offering the same functionality? If so, what is our expected wait time for release? I can probably speak for thousands of Sony users if not more that would really be interested in purchasing more of your products if a remote were to be released offering the same features as that of the Nikon and Canon variants.

    R/
    Bjorn

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Bjorn, I we cannot comment on possible product development.
      Regards,

      Reply

  • Jeff Page

    |

    I have noticed when i use these inside where i often need the model lights to prevent that “giant pupil” look from low ambient light on the subject the fans run non stop. Yes there are fixtures on them but nothing is blocked and this is a low powered LED?
    So with models,fans and strobe you get nothing out of the batteries.
    I also have a battery that is causing one of the chargers to give strange green light sequences
    Also had one of my 4 heads go back with a bad board after very little use. It was repaired but after shooting Profoto for 20 plus years these do not impress me

    Reply

  • Roozbeh Maleki

    |

    Hi,
    can I use B2 and air remote for copal #0 shutter or hasselblad v series?

    Thanks
    Roozbeh

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      The Air Remote and Air Sync work with any camera that has a hotshoe or sync output. Regarding the Copal Shutters I am not sure what you mean. Those are lenses right?

      Reply

  • David Preutz

    |

    Hi
    A Copal shutter is what is used on large format & hasselblad lenses. ie the shutter on the lens opens & closes, not a curtain on the camera body – a la a DSLR. Therefore you can synch the flash up to the maximun shutter speed of that particular lens/shutter combo.

    Reply

  • John

    |

    Will there be a Ringflash for the Profoto OCF B2 soon?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      Thank you for your input for new product ideas. I will forward your request to product development.

      Reply

  • Johan Scheffers

    |

    You can rent one by 711rent.com. I think they have modifide a profoto ringflash head to fit on a B2 generator, because all profoto ringflash accesoires fit on it. So technical it is possible. Maybe the next round? Would be nice. Ringflash with ttl will make life a lot easyer……

    Reply

  • Karlheinz Wedhorn

    |

    Hi using the B1 Kit with my Nikon and I love it, Power, Batteries load and the easy handling but is there any hope to get the AirTTL, for the Hasselblad H5D system, will say its just a different Hot shoe the TTL technique will be not that different…(Ok a Photographer technique thinking)

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      Glad to hear you are happy with your Profoto. Thank you for your input. I will bring this up with the product management.

      Sincerely,

      Reply

  • Kyle

    |

    SONY people. SONY. After waiting over a year, I can no longer not leave this comment. 🙂

    Reply

  • Tom Trevelyan

    |

    Air TTL C appears to be incompatible with Canon cameras which carry the connectors for an evf such as the G7x and the G1x Mark 2. My B2 system works perfectly well with all “ordinary” Canon DSLRs and my older G10 compact but not with my G1X Mark 2. Presumably Canon CSCs have the same problem. The guy in Calumet couldn’t get it to work either and asked me to contact him when I found the answer. What a shame – is there an answer?

    Reply

  • Tom Trevelyan

    |

    Sorry. In recent comment I wrote “air TTL C” when I meant “air remote TTL C”

    Reply

  • Cal West

    |

    Hi,

    Quick Question to Profoto : Can OCF soft boxes be mounted via a RFI Speedring to a B1 , or does it require the use of (only) OCF Speedring?
    Thank you,
    Carl

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi Cal,

      In order not to damage the rods used for OCF Softboxes, you require an OCF Speedring.

      Sincerely,

      Reply

  • penny

    |

    After waiting over a year, finally I bought b2 location kit last week. I love profoto but please support sony 🙁

    Reply

  • Jon

    |

    Hi, I just updated the firmware on my new B2 250 AirTTL. The version I got from the shop had A1 firmware and upgrade went fine. I would just like to know what are the various fixes in the different versions fram A1 to A4. There is a description on the release note for A4…. but I can not find any information on what the other upgrades was about.
    Could you pls clarify.

    Thanks.

    Reply

  • ezequiel mastrasso

    |

    I have a few RFI soft boxes, and B1s 500s that i would like to use in combination with color gels.
    1-Can i use -for example- the OCF Color Gel Starter Kit together with a RFI soft box?
    2-Is the temperature resistance, weight, and materials the only difference between RFI and OCF?
    Thanks

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      1. Yes, you can use the RFi Speedrings with OCF Gels on the B1. Just mount the speedring first and then put on the OCF Grid&Gel Holder.

      2. There is also a wider range of sizes and shapes with the RFi Softboxes.

      Reply

  • Gary

    |

    I predominantly work on location alone, so weight and handling considerations are why I have a preference for the B2, especially when I need to work with booms.

    1. I’m thinking of using the Umbrella Deep L with the B2, but I notice that’s its not listed on the OCF light shaping tool page. Is the B2 not compatible with the larger umbrellas?

    2. any plans for a higher power version of the B2? would like something in the 500w range. Or you could have a B2 head like the ProTwin to double the power. I’m not keen on the B1 as it can be very top heavy when mounted on a boom or stand, especially in windy environments.

    3. any recommendations for handheld booms for the B2 head?

    thank you.

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      1. It should be perfectly fine to use the Umbrella Deep L with the B2.
      2. We cannot comment possible product development.
      3. I personally use Manfrotto NanoPole. It’s a lightweight tripod, from which you can detach the stand and use as a handheld boom stick. It gives you about 2 m.

      Sincerely,

      Reply

  • Alex

    |

    I need your help guys. I’m testing the B1 but can’t find the way to go beyond 1/200th of a second with the 5D mark III. The B1 is on FREEZE mode but the 5D won’t go in High Speed Sync? the Air remote won’t display “HI-S”…it stops at “Sync 2nd” Can you help me guys? Thanking you. Alex

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      Please update firmware in your B1 and remote. You can register and download the updates at My Profoto: profoto.com/int/myprofoto-login

      Sincerely,

      Reply

  • Richard

    |

    Nikon D5 works in hss but only in TTL when I switch to manual on air remote I get a black frame. Please advise as I need this to work

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      We still haven’t released a firmware that makes the D5 compatible with TTL-N. Product Management are running test on it right now, but we don’t have a fixed date for when it will be done.

      Sincerely,

      Reply

      • Richard

        |

        Hi I received an email tonight saying that the Nikon D5 is compatible with the hss, is there a firmware update to fix this as it is only partly correct, you can’t shoot in hss then switch to manual, it has to stay in hss otherwise if you change to manual on the profoto remote you get a black band at anything over 1/400. The D810 can which means you can at least drop the power from 10-8 manually and shoot at 1/8000 if required

        Reply

        • David

          |

          You mean change from TTL to MAN on the Profoto remote right? HSS is driven by the camera settings afaik.

          Reply

        • David

          |

          You mean change from TTL to MAN on the Profoto remote right? HSS is driven by the camera settings afaik.

          Reply

          • Richard

            |

            Yes on the remote, as I said

            Reply

  • Richard

    |

    Just to add to my comment I am using 3 b1’s all with the latest firmware. It works fine on my D810 but not the D5

    Reply

  • Pete

    |

    Any timeframe for an update to Canon’s new 1Dx II?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      Not yet. We are still running tests to see if it works properly.

      Reply

  • Cliff

    |

    Any reason the exposure compensation in TTL with the Nikon triggers does absolutely nothing… It does not matter if I am in HSS or standard. I have tested 2 TTL-N remotes on a D4, D800, D810 and a D750. I have also adjusted it in camera (just in case) and it makes no difference.

    I also tested it on all 3 of my B1’s. Nothing. Notta. I get the exact same exposure no matter what I do. Do you have an update coming for this issue?

    Firmware is updated on all cameras, lights and triggers.

    Reply

  • Ron Marvin

    |

    One product I’d like to see added to the B2 series is a glass dome similar to that which is available for the D1 series. I’ve often felt that part of the quality of light that I get from my Profoto D1 units is because of the way that the glass dome diffuses and disperses the light. Hope to see it in the future.

    Reply

  • Dines Waran

    |

    Hi,

    Can I use the radio trigger PocketWizard Flextt5 and Minitt1 to use the HSS Mode ?

    Thank you.

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      No as far as I know the PocketWizard has no HSS compatability with the B1 or B2.

      Sincerely,

      Reply

  • Antonio Foncea

    |

    Why is not possible to use gels with umbrellas ??
    Would be nice that ring for gels/grids have a “hole” o diferent shape designed for use them in combination with umbrellas. I have the new beauty ODF but sometimes I prefer to use a 100 umbrella for soften light and now is not possible to “warm” the couples at sunshine ……..

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      You can ue the gels with umbrellas on the B1, but not on the B2.

      Reply

  • Tom Amberg

    |

    We Need Sony Support! I have the B1 location kit but am doing a hack to get wireless support until the HSS and TTL support comes from Profoto.

    Reply

    • pigcan

      |

      Hi,
      Could you tell me how to hack ?

      Reply

  • John

    |

    I bought my Air Remote TTL-N today but it seems that there is a glitch in the Nikon D800 hot shoe and the Remote. (I have adjusted the pin to click) This affect the flash from firing and also the TTL. What do you recommend me to do?

    Thank you 🙂

    Reply

  • Heinz Fischer

    |

    Hello Profoto Team,
    I really hope that you will support the Sony camera lineup as soon as possible with one of your Profoto air remotes and full control over HSS and TTL. I know dozens of professional photographers working with Sony A7r or A7rii cameras and beeing frustrated that they cannot use those features on their Profoto flashes. I also have to keep working with my old Canon setup just to use those functions. Also it is very frustrating for all the users of your products that you don’t tell them when or if you are going to release such a product in the near future. I actually may switch to another manufacturer if there is no solution going to happen soon. Odin triggers with Elinchrom studio flashes already support those features. So please make it happen, or at least tell your customers that you will not support Sony.
    Thank you very much. I really love your products but cannot wait another year or two until you are going to evetually release a remote. I need this feature now.

    Reply

  • Dony Pantow

    |

    Hi..I think i have an issue with remote TTL-N (TTL and HHS problem), i’m using Nikon D750 and also profoto B1. I went to check all the gears to the camera store..they tested my profoto B1 is worked fine with canon camera and remote TTL-C, and they think my new Nikon camera (3 weeks old) could be the problem with the High Speed Sync setting, and i went home to test Nikon D750 HSS settiing with my phottix Strato TTL and it work fine, i can go over 1/350 up to 1/4000 with my D750 camera. So the problem must be with the remote TTL-N it won’t do High Speed Sync and TTL..it only do manual. Profoto please fix this problem..Thank you.

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      Have you updated to the latest firmware?

      Reply

      • Dony

        |

        Yes i have update all the firmware

        Reply

  • Wei Jiang

    |

    Please support sony 🙁

    Reply

  • Aril Nikolai Gjelsvik

    |

    Hi,
    I wonder when the new firmware for for B1/Canon 1D X Mk II and the AirTTL System for Canon will be release ?

    Reply

  • David Pattinson

    |

    I had a B2 power supply die on me recently. Fortunately I have a spare as I travel with two packs – but I’d like to replace it. I understand it is covered by warranty, however I purchased my B2 kit in Australia and I’m now traveling in Europe until October.
    Can I get a warranty replacement/repair while I’m in the UK (and what is the process), or do I have to wait until I return to Australia?

    Thanks, David.

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      Sorry to hear that! You need to contact your dealer. Maybe they can work something out for you, but I am not sure.

      Sincerely,

      Reply

      • David Preutz

        |

        This is a bit of a worry, given people’s mobility nowadays and the compactness & portability of your B1/B2 kits, which is the reason I bought them. Both my B1 location kits & ancillary accessories were bought in the UK when I lived there. I’m now based in South Africa. Are you saying that, despite having a worldwide warranty, should something go wrong, I have to schlep back to London with them? I sincerely hope not.

        Reply

        • Jens-Linus Lundgren-Widén

          |

          Hi,

          I understand your concern. However Profoto is only a manufacturer. Like any producer we sell to dealers, not directly to photographers. The warranty is only valid at the specific dealer you bought your equipment.
          But I urge you to contact your dealer or service station, maybe they can still find a suitable solution for you.

          Sincerely,

          Reply

          • David Preutz

            |

            Whilst I appreciate you’re the manufacturer, it’s not exactly a worldwide warranty then, is it? I know Nikon aren’t interested if you’ve bought a grey import. However, if you’ve bought a Nikon through an authorised dealer from wherever and it goes wrong in another country, they’ll fix it. My Profoto’s were bought in the UK via Teamwork and AJ’s, for very good reasons – I know them, they’re independant one off shops and, of course, they’re authorised as dealers by yourselves. As they’re one off’s they don’t have outlets elsewhere in the UK and certainly not overseas – unlike ProFoto who have dealers worldwide. I think you as the manufacturer need to address this, otherwise your warranty isn’t really worth the paper it’s written on.

            Reply

          • David Clark

            |

            Like David Preutz, I read your answer with dismay. I own 3 B1s, a B2 with two heads, an Acute, and numerous modifiers. Your wording downgrades the clear meaning of a worldwide warranty to a mere dealer’s warranty. This is in no sense the clear meaning of a manufacturer’s warranty. For example, an individual dealer might go out of business or drop the Profoto line. Your representation of Profoto’s policy, that it’s only a warranty for the authorized dealer where the equipment was purchased, suggests that my Profoto warranty would end if my dealer goes out of business or discontinues Profoto. This is ridiculous. That one dealer didn’t make the product and shouldn’t answer for quality issues. The whole point of having a network of dealers is to improve customer reach and service reliability. I am disappointed that Profoto has chosen not to stand behind its products.

            Reply

          • David Preutz

            |

            Anyone from ProFoto care to reply to this? It’s a rather important issue and one that you don’t seem too keen to respond to by the look of your silence.

            Reply

          • Jens-Linus Lundgren-Widén

            |

            Hi,

            We appreciate all customer feedback and I will forward your input to sales management. However, Profoto does not offer worldwide guarantee, we have a 2 year guarantee which is only valid at the dealer where you bought your equipment.

            Reply

          • David Pattinson

            |

            Hi Jens-Linus,

            I understand what you are saying, however I think that there is an opportunity for Profoto to do better. I’m already able to register my gear on your website, at which time it should be easy to attach verification that it was purchased from an authorised dealer. That would enable dealers in other countries to verify that my equipment was correctly purchased and is in warranty. With that verification, any dealer should be able to honour the warranty and sort out whatever payment or other admin is required with Profoto. I understand dealers want to use warranty as a lever to encourage people to buy locally – however with gear like the B1/B2 kits this just doesn’t make a whole lot of sense to me. I travel a lot and often end up buying kit wherever I am when I need it, I’ve bought Profoto kit in London, Paris, NYC and Melbourne so far. There’s no way I’m going to ship a unit internationally for warranty repairs, especially if at the time I’m on the road.
            Maybe this isn’t such a problem when you’re selling floor packs to rental houses or pro studios – but for people like me who buy your stuff specifically for travel, it’s a big deal.

            Reply

          • David Preutz

            |

            Dear Jens …… In which case it’s not really worth the paper it’s written on is it. And, as someone posted earlier on this thread, what happens if the dealer goes bust. Or, if you decide you don’t like them or vice versa? The consumer is stuck. I’ve just bought a 2yr old Ford Ranger here in South Africa. It has a warranty that’s valid at any dealeras well as with me as the new owner. Perhaps I should have bought some Rangers for my location lighting as well? Just saying.

            Reply

      • David Pattinson

        |

        I’d like some clarification on this too – I travel with my B2 kits because – they’re pretty much made for travel… Waiting until I go home to get a warranty repair is not going to work for me when I’m away for months at a time.

        Reply

  • Ralf Hettler

    |

    Hello !
    I´m thinking about buying a B1 – having the ” Yongnuo YN-622C-TX+YN622C 1/8000 E-TTL ”
    Can I trigger with this Yongnuo the B1 to work with the HSS … by the way .. I read always the shortest flash duration at t 0.5 … we know that in the daily work it´s important at t 0.1 … can you tell me the flash duration ?! Greetings Ralf

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      HSS is only compatable with Air Remote TTL-C or Air Remote TTL-N.

      Reply

  • David Pattinson

    |

    I’d like some clarification on this too – I travel with my B2 kits because – they’re pretty much made for travel… Waiting until I go home to get a warranty repair is not going to work for me when I’m away for months at a time.

    Reply

  • Dave Thompson

    |

    It’s pretty sad when you spend over $2,500 on a Profoto B2 OCF flash system and have to resort to gaffers tape to reduce the light output in HSS mode!
    Come on, seriously Profoto, have you ever actually taken your flash heads outside and tried to actually capture a portrait??? There’s absolutely no conceivable reason why the power output can’t be adjusted below 7.0!!!! Why would you even think about releasing a product like this!!!
    I love your gear and I’m a loyal customer, but at least listen to actual photographers!
    PLEASE RELEASE A FIRMWARE UPDATE TO ALLOW POWER OUTPUT ADJUSTMENT BELOW 7.0 IN HSS MODE!
    Even if we could go down to 5.0 it would help!

    Reply

  • David Preutz

    |

    ND gells? It’s what we use on tungsten/continuous lighting for car shoots & the like – indoors or out.

    Reply

  • Jason

    |

    i just purchased my second B! how do i set that to group b???

    Reply

  • Jason

    |

    i have 2 b1 how do i set one b1 in group A and the Other in group B??? iam using profoto air remote nikon???

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      You hold the Sync button until the channel and group shows (blinking) on the display. Then you press en turn the wheel to change channel or turn the wheel without pressing to change the group.

      Reply

  • Jason

    |

    i have 2 b1 how do i set one b1 in group A and the Other in group B??? iam using profoto air remote nikon???

    Reply

    • JohnR

      |

      Press the SYNC button once.

      When the 1A flashes, turn the knob on click to see 1b.

      To change the number in a group, (e.g. 2A, 2b)press and hold the knob while turning.

      Reply

  • Alfredo Ruiz

    |

    Can i use “RFi Speedlight Speedring” with a “OCF softbox”?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      No, we don’t recommend you to do that. You might break the rods of the OCF Softbox.

      Reply

  • JD

    |

    My profoto b1 just quit. It just turns off intermittently at random times during the shoot. Then the charging cord just flashes on and off but no longer charges.

    I called the Canadian repair folks and they said they actually get many issues with the B1 units not working.

    Can someone from profoto provide numbers on how many of their products are returned for malfunctions?

    Maybe it would be fair for the company to offer a lifetime warranty to instill more consumer confidence and as an incentive to build a more robust product.

    B1 units are expensive, and they’re worth it as long as they’re reliable…

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      Sorry to hear about your issue. Which service sdtation did you contact? They should have been able to assist you.

      Sincerely,

      Reply

  • Matt

    |

    When using HSS with the air remote TTL-N or TTL-C, can non-TTL Profoto Air lights (such as D1 or AcuteB Air-S) be fired, similar to Pocket Wizard Hyper Sync? Even thought the lights themselves aren’t HSS-compatible, sometimes the flash duration and timing can be lined up so that syncing at higher shutter speeds is possible.

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Yes that should be possible.

      Reply

  • PhotoMX

    |

    will the B1\B2 get a firmware upgrade to lower HSS power range to 6 – 10 for canon like the new D2?

    Reply

  • Cameron Poncho

    |

    Hello – I cannot seem to upgrade firmware A4 to my B2

    I tried the following:

    – Switch to another USB contact on the computer
    – Disconnect all USB and restart the computer
    – Try another computer
    – Switch the USB cable to a new one

    What would be my next step?

    Thanks Please Help

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Are you using PC or Mac. If PC, what version of Windows?

      Reply

      • Cameron Poncho

        |

        PC – Windows 7

        Reply

        • Jens-Linus Lundgren-Widén

          |

          Make sure you download the upgrade file package from “My Profoto” again, to avoid the downloaded file you have has become corrupt in some way.
          Then:

          1. Install the new program package on the Windows computer.
          4. Open the Windows device manager.
          3. Connect the B2 250 AirTTL to the computer with a USB cable and notice the driver that activates in the device manager.
          6. Uninstall the old driver from the device manager.
          7. Disconnect the B2 from the USB.
          8. Start the installed update program, wait until fully active.
          9. Reconnect the B2 with the USB to the computer.
          10. The correct USB driver should automatically install.
          11. Verify the driver provider in the device manager as Profoto AB. If not; redo step 1 to 11 once again as the previous driver uninstall may have failed.
          12. When verified as Profoto AB, run the A4 firmware install according to the firmware application instructions.

          Reply

  • David Fraser

    |

    I have 4 B1 heads. They are the core of my lighting system, particularly as I travel. I he Air Remote TTL-N works fine for the most part with my D810 bodies. But my recently added D500 freezes. Using a regular Air trigger that does not utilize TTL or HSS is ok. So that pretty much restricts using the B1s with my D500 only in a studio or controlled setting.

    Is there plan to support the D500 with TTL and/or HSS?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      We are currently running tests, but I have no time frame for the moment.

      Reply

  • Aril Gjelsvik

    |

    Hei,
    Eg lurer på når denne firmware for AirTTL (B1) System blir å støtte for Canon 1D X Mk II. Mine B1 er registrert hos dere, men eg er lei av å gå inn der til stadighet når ingen oppdateringer er å finne. I prefer to sell the B1 soon if you never happen. Give us a hint (-,

    Reply

  • Kyle Cong

    |

    My the HSS on my profoto B2 seems not always working. Yesterday when I shoot my shutter speed is 1/640s but the B2 is not in hi speed sync. The power lever stayed at 4.5 instead of automatically raised to 7 and I can see the band on my photo. This is the second time it happened. End up have to turn off and on several times on B2 and my remote and remove the remote from the camera and put it back on, till it worked again. Any idea what might be the reason?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      For the B2 HSS only works in power settings 7-10.

      Please also make sure that you have the latest firmware.

      Sincerley,

      Reply

  • Maurice

    |

    Hi Profoto, for Nikon cameras, in HSS, the power output cannot be adjusted below 8.0 right? So, can you please explain to me ( I am new to monolights ) how this can be translated in Aperture, speed, ISO?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      For B1 it is correct that the energy range is 8-10 in HSS mode for Nikon cameras. That means light output can be adjusted in a 3 f-stop range. Below are 3 examples of exposure settings that will result in the same exposure

      * B1 @ energy 10, ISO 100, f 4.0, 1/1000s
      * B1 @ energy 9, ISO 200, f 4.0, 1/1000s
      *B1 @ energy 8, ISO 400, f 2.8, 1/2000s

      Reply

  • Stian Schløsser Møller

    |

    Hi,
    I own the B1 and the B2 Location Kit. Perhaps this has been answered, but I find it confusing that the Profoto Air Remote TTL-C don‘t show the exactly the same power setting as the head (B1) and battery pack (B2). Instead it only shows the reduction or increase of the existing power setting. Therefore I always adjust the power on either the battery pack or the head itself to have total control, but it is of course much more convenient to adjust this on the remote itself.

    i REALLY hope Profoto will adress this on a firmware update.

    Reply

    • david

      |

      There is no two way communication between the head and controller; so, the head cannot send data to the controller

      Reply

      • Stian Schløsser Møller

        |

        OK, so that means that this is a hardware issue or can it be solved via an firmware update?

        Reply

        • Johan Scheffers

          |

          B1 and B2 can sent data to the air usb, so its a not a flash isue……. The sender can’t recieve,

          Reply

          • Stian Schløsser Møller

            |

            Ok, not sure if I understand this. Can Profoto comment on this, please?

            Reply

    • David Pattinson

      |

      I’m curious as to the utility of this. Once I have my lights set up, I don’t care about the nominal power setting on each head, as distance from subject and modifiers make it somewhat irrelevant. I’m generally only interested in changing relative power, or knowing if I’ve hit the min/max power limits for a head. When do you need to know the nominal power setting on your heads?

      Reply

      • Stian Schløsser Møller

        |

        I ALWAYS want to know the power setting on my heads. For me it is much easier to see the lighting ratio when I can see the actual power setting on each light. I dislike to press the pluss and minus on the Air Remote, this doesnt tell me anything about how much power the head has been set to.

        Reply

        • David Pattinson

          |

          Interesting, I generally do my lighting ratios using a flash meter. So I power on my heads in position, set them to roughly the power I think I’ll need (mix of B1 and B2, usually with different modifiers), then toggle off the other heads using the remote as I test each light. If it’s off, I adjust up or down treating each power increment as roughly a stop. I never pay attention to the nominal power settings so long as I can get the EV I want. Once I have the setup, I fine tune from the camera position based on what I see coming through, again just bumping individual heads up or down relative to their current setting.

          Reply

          • Stian Schløsser Møller

            |

            Yes, I understand your workflow, and I can adjust to that too, but I still think it would easier if I can see the power setting on the remote too. Especially if I want to adjust the power completely on each head for a change of look. I can only see benefits with this, and I really hope Profoto will address this on a future update if it can be solved with a firmware update?

            Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      Thank you for your feedback! I will forward your input to Product Management.

      Sincerely,

      Reply

  • Stian Schløsser Møller

    |

    Thanks, appreciate it!

    Reply

  • Ali Farboud

    |

    i keep getting an Error 10 when I turn on the B2, what does it mean?

    Reply

    • Jens-Linus Lundgren-Widén

      |

      Hi,

      Sounds like a radio issue. Please contact your service station: profoto.com/int/profoto-service-stations

      Reply

  • Ahsan

    |

    HI, I notice one thing that if someone can help me with. I have canon 5d mark iii with profoto B2 I set my camera to 10 timer and had attached the B2. The camera fired after 10 seconds and B2 fired too but the iamges was still dark as if the flash didn’t go off. Any idea ?

    Reply

    • Lana Ostojic

      |

      Hi,
      First thing to check is that the camera, B2 and remote has the latest firmware. If the issue still persists, does the flash work when the camera is used in normal mode (without timer)?

      Reply

      • Ahsan Khan

        |

        I have the latest firmware. The flash works fine without the timer. It’s only in the timer when the picture taken is dark. The strange thing is that flash fires but somehow it’s not registering it with the camera. If you can try it out at your end and then let me know which firmware should my gear have. I can verify it.

        Reply

        • Lana Ostojic

          |

          Hi Ahsan,
          first I need to ask you have you downloaded and installed the latest firmware in both B2 flash and Air Remote TTL-C from My Profoto? What firmware are you running currently I need more details?
          And second make sure that the red eye reduction is deactivated.

          Reply

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  • Sola Sanusi

    |

    I have 2 Profoto B2 heads and battery pack punched early 2015. Recently the battery would charge up to 4bars, but when I power up and connect the flash head, the unit will power out and not come back on at all, unless I connect the power cable, even though the battery is fully charged. I upgraded the firmware to A5 and still having the problems. This things were expensive, what I’m I suppose to do?

    Reply

    • Lana Ostojic

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      Hi Sola,
      you should contact your local dealer: http://profoto.com/int/profoto-dealers
      The dealer should:
      Try new battery.
      If the problem persist, send the unit to local service station.

      Best regards

      Reply

  • Gail

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    Was about to purchase the B1 however unsure of the following i I read above:

    Nikon HSS is only recommend at 1/4000, is that still the case? What happens if I set it to 1/8000 will there be complete loss of exposure or split exposure? Hoping this is resolved since initial release, as if it works on Canon and Sony why not Nikon? this is a deal breaker for me on this kit.

    Also if I want to use the fastest flash duration to capture fast movement, can I not use HSS? As it states above that HSS only works at the upper power range 8.0-10 on Nikon? i.e If I were to select 1/4000 ( ideally higher 1/8000) on my D810 and the setting on the B1 to shortest flash duration of 1/19000 (freeze mode) Would i have to choose x-sync-1/250 on my Nikon? Or will HSS still work in freeze mode – does freeze mode not work at the lower end of the power settings? Just want to know what I can and can’t do in this respect. Thanks

    Reply

    • Lana Ostojic

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      Hi,
      thank you for your question, I am forwarding this to our service manager. I will get back to you as soon as possible.
      Best regards

      Reply

  • Gail

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    Ok thanks Lana. What would also help me to decide is: on the flash duration times they are quoted in t0.5 what are the values in t0.1? Is Profoto using IGBT technology in their mono heads? On the B1 , B2 even the new D2? I am weighing up going for a suitable short flash duration and being cordless, or staying mains connected if the t0.5 figures can’t give me ‘real world’ situation results for fast movement without having to use a lot of mono heads to make up and achieve the desired exposure and freeze results. Would really appreciate the info so I can purchase the right kit! Thanks

    Reply

  • Greg Mattson

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    I totally agree with Graham and Greg above, it would be great to have Air TTL for Olympus. I would upgrade to the B2 as soon as I had TTL. I currently use four D1 and would also consider upgrading to D2 if I had TTL. I shot M-1 MkII and M-1s.

    Reply

  • Nico

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    I’m putting in my desire to have the Air TTL for Olympus! I would buy a complete setup in a heartbeat if it existed.

    Reply

  • Pino

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    Hi there, maybe it’s me but i’m always finding problems in mounting the softbox rod into the speedring the last one is always very hard to fit and usually doesn’t fit at all… is there any suggestion for this ? always related to this problem (and i got the same problem with the beauty dish) after some use the rods are curved so i’m worry about they can break or that they will not properly work in the next future, is it possible to buy it separately ?

    Reply

    • Lana Ostojic

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      Hi,
      can you contact your local service station and see that they help you with the problem.
      Best regards

      Reply

  • Onar

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    I can’t seem to update my B2 Firmware (currently running A2) — i’ve downloaded the newest firmware from the update, but none of my computers recognize the device when it’s connected. Both from mac AND pc (win10)

    I’ve tried different cables, different ports, rebooting.

    The unit emits the “beep-beep-beep” when connected to all the computers, but the button to :”Click to start firmware update” never becomes clickable.

    Can you please help? Have tried to first download version A3 also, but it’s the same.
    Beep beep beep, help needed…

    How do I get the pc to recognize the usb? Driver? In that case, how do I install it?
    I normally use mac, the pc was just a desperate try because the mac didn’t recognize the B2 unit.

    Reply

  • Stian

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    I had the same problem on my MacBook Pro. When I changed to a shorter USB cable it suddenly worked.

    Reply

  • Tom Trevelyan

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    I had the same problem, but in the end found the necessary files to install the drivers manually while hunting this site. Perhaps the feller who posted these drivers could respond. I think I still have the files if I can have an address to send them to.

    Reply

    • Onar

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      Thanks for the comment….
      is it ver a3 that you have or a newer firmware for the profoto b2 unit?

      please send to ool1973@gmail.com

      Reply

  • Max

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    I had the same problem it seems that there is a glitch when running Mac Sierra, tried on Mavericks and works fine.

    Reply

  • Jennifer Davis-Greene

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    Is it possible to have a canon flash on my hotshoe and connect the Profoto Air Remote TTL via a cord so that I am using both on camera flash and the off camera B1 or B2?

    Reply

    • Lana Ostojic

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      Hi Jennifer,
      It is possible to sync via cable, but it would also be possible to use the B1 or B2 as a slave triggered by the flash output of the Canon flash.
      Best regards, Profoto

      Reply

  • Justice Blog

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    Recommended Just Like The Flash You Can Help

    […] yesterday. What a great light!! Currently using the old Air Remote which works […]

    Reply

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