Support

Profoto support

Frequently asked questions

Browse through Profoto’s FAQ to find answers to commonly raised questions concerning our products and services, and how to use them. Please note that the FAQ is only available in English at the moment. You can also find information in our product user guides in the Downloads tab of each product page.

Product firmware updates

We continuously release product firmware updates to improve functionality and ensure compatibility with the latest camera models. Learn how to access the latest product firmware.

Service and repair

If your product needs servicing, contact the Profoto dealer from whom you purchased the product.

Helpful resources

Discontinued products

Cannot find a product on our website? It may have been discontinued.

Warranty terms

All our generators and heads come with a warranty.

Battery travel documents

It's safe to fly with our batteries! Download battery transportation certificates for relevant products.

Declaration of Conformity

All our products are safe and compliant with the applicable EU directives. Download Declaration of Conformity for relevant products.

Product documentation

You can find FAQs, User guides and other product documentation on the relevant product pages, under the "Downloads" tab. See our most popular products below.

Profoto B1X

Profoto B2

Air Remote TTL

Profoto D1

Profoto D2

Profoto Pro-10

Didn't find a solution?

If you cannot find what you're looking for, contact us directly and we will assist you.