Browse through Profoto’s FAQs (in English) to find answers to the most commonly raised questions about our products and services. You can also find product-specific information in our user guides, downloadable from the corresponding product pages.
We continuously release product firmware updates to improve functionality and ensure compatibility with the latest camera models. Learn how to access the latest product firmware.
If your product needs service or repair, register your product on My Profoto and start a service claim.
Cannot find a product on our website? It may have been discontinued.
All our generators and heads come with a warranty.
It's safe to fly with our batteries! Download battery transportation certificates for relevant products.
All our products are safe and compliant with the applicable EU directives. Download Declaration of Conformity for relevant products.
If you cannot find what you're looking for, contact us directly and we will assist you.