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<div class="nested_field">
<div class="form-group ">
  <label for="helpdesk_ticket_custom_field_cf_online_orders_level_1_1608619" class="form-label">
  	Customer support topics
		
    
  </label>

<select
  	class="form-control parent_field nested_select_field choices "
  	id="helpdesk_ticket_custom_field_cf_online_orders_level_1_1608619"
  	name="helpdesk_ticket[custom_field][cf_online_orders_level_1_1608619]"
  	
  	
    
    	data-nested-choices = "[[&quot;Order Tracking&quot;,&quot;Order Tracking&quot;,[[&quot;Estimated Delivery Date&quot;,&quot;Estimated Delivery Date&quot;,[]],[&quot;Delayed Order Notification&quot;,&quot;Delayed Order Notification&quot;,[]],[&quot;Contacting Carrier&quot;,&quot;Contacting Carrier&quot;,[]]]],[&quot;Payment Issues&quot;,&quot;Payment Issues&quot;,[[&quot;Payment Declined&quot;,&quot;Payment Declined&quot;,[]],[&quot;Payment Method Not Available&quot;,&quot;Payment Method Not Available&quot;,[]],[&quot;Refund Processing Times&quot;,&quot;Refund Processing Times&quot;,[]]]],[&quot;Cancellation and Refund&quot;,&quot;Cancellation and Refund&quot;,[[&quot;How to Cancel an Order&quot;,&quot;How to Cancel an Order&quot;,[]],[&quot;Refund Policy Details&quot;,&quot;Refund Policy Details&quot;,[]],[&quot;Partial Refunds for Bundled Orders&quot;,&quot;Partial Refunds for Bundled Orders&quot;,[]]]],[&quot;Shipping Options&quot;,&quot;Shipping Options&quot;,[[&quot;Express Shipping&quot;,&quot;Express Shipping&quot;,[]],[&quot;Standard Shipping&quot;,&quot;Standard Shipping&quot;,[]],[&quot;International Shipping&quot;,&quot;International Shipping&quot;,[]]]],[&quot;Promotion Codes&quot;,&quot;Promotion Codes&quot;,[[&quot;Applying a Promotion Code&quot;,&quot;Applying a Promotion Code&quot;,[]],[&quot;Promotion Expiry Dates&quot;,&quot;Promotion Expiry Dates&quot;,[]],[&quot;Restrictions on Promotions&quot;,&quot;Restrictions on Promotions&quot;,[]]]],[&quot;Placing an order&quot;,&quot;Placing an order&quot;,[]]]"
  	
    	data-selected-choices = "null"
  	
    	data-nested-levels = "[{&quot;id&quot;:79000000717,&quot;label&quot;:&quot;Online orders level 2&quot;,&quot;label_in_portal&quot;:&quot;Choose a detailed topic&quot;,&quot;name&quot;:&quot;cf_online_orders_level_2_1608619&quot;,&quot;level&quot;:2,&quot;field_type&quot;:&quot;nested_child&quot;}]"
  	
    	data-placeholder = ""
  	
    	data-required-field = "false"
  	
  >
   
     <option value>Choose...</option>

<option  data-custom-properties='{"id": ""}' value="Order Tracking">
          Order Tracking
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Payment Issues">
          Payment Issues
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Cancellation and Refund">
          Cancellation and Refund
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Shipping Options">
          Shipping Options
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Promotion Codes">
          Promotion Codes
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Placing an order">
          Placing an order
         </option>

</select>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_order_number_1608619" class=" form-label">
			Order number (for Profoto.com order related issues)
			
			
		</label>

<div class="nested_field">
<div class="form-group ">
  <label for="helpdesk_ticket_custom_field_cf_reporting_safety_concerns_and_incidents_1608619" class="form-label">
  	Reporting Safety Concerns and Incidents
		
    
  </label>

<select
  	class="form-control parent_field nested_select_field choices "
  	id="helpdesk_ticket_custom_field_cf_reporting_safety_concerns_and_incidents_1608619"
  	name="helpdesk_ticket[custom_field][cf_reporting_safety_concerns_and_incidents_1608619]"
  	
  	
    
    	data-nested-choices = "[[&quot;Report a Safety Concern&quot;,&quot;Report a Safety Concern&quot;,[[&quot;Potential Hazards in Product Use&quot;,&quot;Potential Hazards in Product Use&quot;,[]],[&quot;Issues with Product Labeling or Instructions&quot;,&quot;Issues with Product Labeling or Instructions&quot;,[]],[&quot;Concerns About Product Durability or Performance&quot;,&quot;Concerns About Product Durability or Performance&quot;,[]]]],[&quot;Product Safety Reporting&quot;,&quot;Product Safety Reporting&quot;,[[&quot;Reporting Defective Products&quot;,&quot;Reporting Defective Products&quot;,[]],[&quot;Identifying Potential Safety Risks in Products&quot;,&quot;Identifying Potential Safety Risks in Products&quot;,[]],[&quot;Notifying About Unintended Product Interactions&quot;,&quot;Notifying About Unintended Product Interactions&quot;,[]]]],[&quot;Safety and Incident Reporting&quot;,&quot;Safety and Incident Reporting&quot;,[[&quot;Customer Incidents Involving Our Products&quot;,&quot;Customer Incidents Involving Our Products&quot;,[]],[&quot;Product Malfunction-Related Safety Issues&quot;,&quot;Product Malfunction-Related Safety Issues&quot;,[]],[&quot;Follow-Up on Reported Safety Incidents&quot;,&quot;Follow-Up on Reported Safety Incidents&quot;,[]]]]]"
  	
    	data-selected-choices = "null"
  	
    	data-nested-levels = "[{&quot;id&quot;:79000000727,&quot;label&quot;:&quot;Reporting Safety Concerns - level 2&quot;,&quot;label_in_portal&quot;:&quot;Please give us more information: &quot;,&quot;name&quot;:&quot;cf_report_a_safety_concern1_1608619&quot;,&quot;level&quot;:2,&quot;field_type&quot;:&quot;nested_child&quot;}]"
  	
    	data-placeholder = ""
  	
    	data-required-field = "false"
  	
  >
   
     <option value>Choose...</option>

<option  data-custom-properties='{"id": ""}' value="Report a Safety Concern">
          Report a Safety Concern
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Product Safety Reporting">
          Product Safety Reporting
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Safety and Incident Reporting">
          Safety and Incident Reporting
         </option>

</select>

<div class="nested_field">
<div class="form-group ">
  <label for="helpdesk_ticket_custom_field_cf_lights_light_shaping_tools_level_1_1608619" class="form-label">
  	Customer support topics
		
    
  </label>

<select
  	class="form-control parent_field nested_select_field choices "
  	id="helpdesk_ticket_custom_field_cf_lights_light_shaping_tools_level_1_1608619"
  	name="helpdesk_ticket[custom_field][cf_lights_light_shaping_tools_level_1_1608619]"
  	
  	
    
    	data-nested-choices = "[[&quot;Flash Lights&quot;,&quot;Flash Lights&quot;,[[&quot;Battery Life and Charging&quot;,&quot;Battery Life and Charging&quot;,[]],[&quot;Flash Power Settings&quot;,&quot;Flash Power Settings&quot;,[]],[&quot;Syncing with Camera&quot;,&quot;Syncing with Camera&quot;,[]]]],[&quot;Light Modifiers&quot;,&quot;Light Modifiers&quot;,[[&quot;Compatibility with Flash Models&quot;,&quot;Compatibility with Flash Models&quot;,[]],[&quot;Mounting and Setup&quot;,&quot;Mounting and Setup&quot;,[]],[&quot;Recommended Use Cases&quot;,&quot;Recommended Use Cases&quot;,[]]]],[&quot;Light Stands and Accessories&quot;,&quot;Light Stands and Accessories&quot;,[[&quot;Choosing the Right Stand&quot;,&quot;Choosing the Right Stand&quot;,[]],[&quot;Accessories for Stability&quot;,&quot;Accessories for Stability&quot;,[]],[&quot;Maintenance Tips&quot;,&quot;Maintenance Tips&quot;,[]]]],[&quot;Troubleshooting Lights&quot;,&quot;Troubleshooting Lights&quot;,[[&quot;Flash Not Firing&quot;,&quot;Flash Not Firing&quot;,[]],[&quot;Power Fluctuations&quot;,&quot;Power Fluctuations&quot;,[]],[&quot;Connectivity Issues&quot;,&quot;Connectivity Issues&quot;,[]]]],[&quot;Maintenance and Repair&quot;,&quot;Maintenance and Repair&quot;,[[&quot;Cleaning Instructions&quot;,&quot;Cleaning Instructions&quot;,[]],[&quot;Repair Services and Costs&quot;,&quot;Repair Services and Costs&quot;,[]],[&quot;Parts Replacement&quot;,&quot;Parts Replacement&quot;,[]]]],[&quot;Compatibility with Cameras&quot;,&quot;Compatibility with Cameras&quot;,[[&quot;Syncing Instructions&quot;,&quot;Syncing Instructions&quot;,[]],[&quot;Firmware Compatibility&quot;,&quot;Firmware Compatibility&quot;,[]],[&quot;Troubleshooting Connection&quot;,&quot;Troubleshooting Connection&quot;,[]]]]]"
  	
    	data-selected-choices = "null"
  	
    	data-nested-levels = "[{&quot;id&quot;:79000000718,&quot;label&quot;:&quot;Lights &amp; Light Shaping Tools level 2&quot;,&quot;label_in_portal&quot;:&quot;Choose a detailed topic&quot;,&quot;name&quot;:&quot;cf_lights_light_shaping_tools_level_2_1608619&quot;,&quot;level&quot;:2,&quot;field_type&quot;:&quot;nested_child&quot;}]"
  	
    	data-placeholder = ""
  	
    	data-required-field = "false"
  	
  >
   
     <option value>Choose...</option>

<option  data-custom-properties='{"id": ""}' value="Flash Lights">
          Flash Lights
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Light Modifiers">
          Light Modifiers
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Light Stands and Accessories">
          Light Stands and Accessories
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Troubleshooting Lights">
          Troubleshooting Lights
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Maintenance and Repair">
          Maintenance and Repair
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Compatibility with Cameras">
          Compatibility with Cameras
         </option>

</select>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_sn_number_1608619" class=" form-label">
			Serial number (if available) 
			
			
		</label>

<div class="nested_field">
<div class="form-group ">
  <label for="helpdesk_ticket_custom_field_cf_continuous_light_modifiers_level_1_1608619" class="form-label">
  	Customer support topics
		
    
  </label>

<select
  	class="form-control parent_field nested_select_field choices "
  	id="helpdesk_ticket_custom_field_cf_continuous_light_modifiers_level_1_1608619"
  	name="helpdesk_ticket[custom_field][cf_continuous_light_modifiers_level_1_1608619]"
  	
  	
    
    	data-nested-choices = "[[&quot;LED Lights&quot;,&quot;LED Lights&quot;,[[&quot;Brightness Adjustment&quot;,&quot;Brightness Adjustment&quot;,[]],[&quot;Color Temperature Control&quot;,&quot;Color Temperature Control&quot;,[]],[&quot;Battery Life&quot;,&quot;Battery Life&quot;,[]]]],[&quot;Continuous Light Modifiers&quot;,&quot;Continuous Light Modifiers&quot;,[[&quot;Diffusion Options&quot;,&quot;Diffusion Options&quot;,[]],[&quot;Mounting Instructions&quot;,&quot;Mounting Instructions&quot;,[]],[&quot;Recommended Accessories&quot;,&quot;Recommended Accessories&quot;,[]]]],[&quot;Battery and Power Solutions&quot;,&quot;Battery and Power Solutions&quot;,[[&quot;Compatible Battery Models&quot;,&quot;Compatible Battery Models&quot;,[]],[&quot;Charging Options&quot;,&quot;Charging Options&quot;,[]],[&quot;Power Saving Tips&quot;,&quot;Power Saving Tips&quot;,[]]]],[&quot;Setup and Installation Guides&quot;,&quot;Setup and Installation Guides&quot;,[[&quot;Basic Setup Instructions&quot;,&quot;Basic Setup Instructions&quot;,[]],[&quot;Advanced Configurations&quot;,&quot;Advanced Configurations&quot;,[]],[&quot;Mounting and Placement Tips&quot;,&quot;Mounting and Placement Tips&quot;,[]]]]]"
  	
    	data-selected-choices = "null"
  	
    	data-nested-levels = "[{&quot;id&quot;:79000000719,&quot;label&quot;:&quot;Continuous Light &amp; Modifiers Level 2&quot;,&quot;label_in_portal&quot;:&quot;Choose a detailed topic&quot;,&quot;name&quot;:&quot;cf_continuous_light_modifiers_level_2_1608619&quot;,&quot;level&quot;:2,&quot;field_type&quot;:&quot;nested_child&quot;}]"
  	
    	data-placeholder = ""
  	
    	data-required-field = "false"
  	
  >
   
     <option value>Choose...</option>

<option  data-custom-properties='{"id": ""}' value="LED Lights">
          LED Lights
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Continuous Light Modifiers">
          Continuous Light Modifiers
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Battery and Power Solutions">
          Battery and Power Solutions
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Setup and Installation Guides">
          Setup and Installation Guides
         </option>

</select>

<div class="nested_field">
<div class="form-group ">
  <label for="helpdesk_ticket_custom_field_cf_profoto_studio_solutions_level_1_1608619" class="form-label">
  	Customer support topics
		
    
  </label>

<select
  	class="form-control parent_field nested_select_field choices "
  	id="helpdesk_ticket_custom_field_cf_profoto_studio_solutions_level_1_1608619"
  	name="helpdesk_ticket[custom_field][cf_profoto_studio_solutions_level_1_1608619]"
  	
  	
    
    	data-nested-choices = "[[&quot;Studio Flash Systems&quot;,&quot;Studio Flash Systems&quot;,[[&quot;Choosing a Studio Flash&quot;,&quot;Choosing a Studio Flash&quot;,[]],[&quot;Power Settings and Modifiers&quot;,&quot;Power Settings and Modifiers&quot;,[]],[&quot;Remote Control Options&quot;,&quot;Remote Control Options&quot;,[]]]],[&quot;Rental Solutions&quot;,&quot;Rental Solutions&quot;,[[&quot;Renting Profoto Equipment&quot;,&quot;Renting Profoto Equipment&quot;,[]],[&quot;Terms and Conditions&quot;,&quot;Terms and Conditions&quot;,[]],[&quot;Return Process&quot;,&quot;Return Process&quot;,[]]]],[&quot;Studio Setup Consultations&quot;,&quot;Studio Setup Consultations&quot;,[[&quot;Scheduling a Consultation&quot;,&quot;Scheduling a Consultation&quot;,[]],[&quot;Pricing for Services&quot;,&quot;Pricing for Services&quot;,[]],[&quot;Recommended Equipment for Studios&quot;,&quot;Recommended Equipment for Studios&quot;,[]]]],[&quot;Training and Workshops&quot;,&quot;Training and Workshops&quot;,[[&quot;Available Workshop Topics&quot;,&quot;Available Workshop Topics&quot;,[]],[&quot;Registering for Workshops&quot;,&quot;Registering for Workshops&quot;,[]],[&quot;Online Training Options&quot;,&quot;Online Training Options&quot;,[]]]],[&quot;Troubleshooting Studio Equipment&quot;,&quot;Troubleshooting Studio Equipment&quot;,[[&quot;Common Issues and Solutions&quot;,&quot;Common Issues and Solutions&quot;,[]],[&quot;Checking for Updates&quot;,&quot;Checking for Updates&quot;,[]],[&quot;Requesting Technical Support&quot;,&quot;Requesting Technical Support&quot;,[]]]]]"
  	
    	data-selected-choices = "null"
  	
    	data-nested-levels = "[{&quot;id&quot;:79000000720,&quot;label&quot;:&quot;Profoto Studio Solutions level 2&quot;,&quot;label_in_portal&quot;:&quot;Choose a detailed topic&quot;,&quot;name&quot;:&quot;cf_profoto_studio_solutions_level_2_1608619&quot;,&quot;level&quot;:2,&quot;field_type&quot;:&quot;nested_child&quot;}]"
  	
    	data-placeholder = ""
  	
    	data-required-field = "false"
  	
  >
   
     <option value>Choose...</option>

<option  data-custom-properties='{"id": ""}' value="Studio Flash Systems">
          Studio Flash Systems
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Rental Solutions">
          Rental Solutions
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Studio Setup Consultations">
          Studio Setup Consultations
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Training and Workshops">
          Training and Workshops
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Troubleshooting Studio Equipment">
          Troubleshooting Studio Equipment
         </option>

</select>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_asset_number809393_1608619" class=" form-label">
			Asset number
			
			
		</label>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_company_studio_solutions_1608619" class=" form-label">
			Company 
			
				<span class="fw-asterisk">*</span>
			
			
		</label>

<div class="nested_field">
<div class="form-group ">
  <label for="helpdesk_ticket_custom_field_cf_automated_systems_1_1608619" class="form-label">
  	Profoto StyleShoots Products
		
    
  </label>

<select
  	class="form-control parent_field nested_select_field choices "
  	id="helpdesk_ticket_custom_field_cf_automated_systems_1_1608619"
  	name="helpdesk_ticket[custom_field][cf_automated_systems_1_1608619]"
  	
  	
    
    	data-nested-choices = "[[&quot;Apple Products&quot;,&quot;Apple Products&quot;,[[&quot;iPad Issues&quot;,&quot;iPad Issues&quot;,[[&quot;Damaged&quot;,&quot;Damaged&quot;],[&quot;Not Charging / No Power&quot;,&quot;Not Charging / No Power&quot;],[&quot;Unable to Connect&quot;,&quot;Unable to Connect&quot;],[&quot;New iPad Setup&quot;,&quot;New iPad Setup&quot;]]],[&quot;Mac Mini Issues&quot;,&quot;Mac Mini Issues&quot;,[[&quot;Damaged&quot;,&quot;Damaged&quot;],[&quot;No Power&quot;,&quot;No Power&quot;],[&quot;Memory Full&quot;,&quot;Memory Full&quot;]]]]],[&quot;Camera Issues&quot;,&quot;Camera Issues&quot;,[[&quot;Alignment Problems&quot;,&quot;Alignment Problems&quot;,[]],[&quot;Connection Issues&quot;,&quot;Connection Issues&quot;,[]],[&quot;Error on Camera Screen&quot;,&quot;Error on Camera Screen&quot;,[]],[&quot;Focus Issues&quot;,&quot;Focus Issues&quot;,[]],[&quot;No Live View&quot;,&quot;No Live View&quot;,[]],[&quot;No Power&quot;,&quot;No Power&quot;,[]],[&quot;Other Camera Issues&quot;,&quot;Other Camera Issues&quot;,[]]]],[&quot;Light Issues&quot;,&quot;Light Issues&quot;,[[&quot;Not Working&quot;,&quot;Not Working&quot;,[]],[&quot;Loose Cable&quot;,&quot;Loose Cable&quot;,[]],[&quot;Other Lighting Issues&quot;,&quot;Other Lighting Issues&quot;,[]]]],[&quot;Other Hardware issues&quot;,&quot;Other Hardware issues&quot;,[[&quot;Motor Malfunctions&quot;,&quot;Motor Malfunctions&quot;,[]],[&quot;Hard Drive Problems&quot;,&quot;Hard Drive Problems&quot;,[]],[&quot;Other Hardware Issues&quot;,&quot;Other Hardware Issues&quot;,[]],[&quot;Caddy Malfunction&quot;,&quot;Caddy Malfunction&quot;,[]],[&quot;Accessories Problems&quot;,&quot;Accessories Problems&quot;,[]]]],[&quot;Software&quot;,&quot;Software&quot;,[[&quot;Crash&quot;,&quot;Crash&quot;,[]],[&quot;Update Needed&quot;,&quot;Update Needed&quot;,[]],[&quot;Calibration Problem&quot;,&quot;Calibration Problem&quot;,[]],[&quot;Export Issues&quot;,&quot;Export Issues&quot;,[]],[&quot;Screen Frozen&quot;,&quot;Screen Frozen&quot;,[]],[&quot;App Performance Issues&quot;,&quot;App Performance Issues&quot;,[]],[&quot;Restore Images&quot;,&quot;Restore Images&quot;,[]],[&quot;Other App Issues&quot;,&quot;Other App Issues&quot;,[]]]],[&quot;Others&quot;,&quot;Others&quot;,[[&quot;Network Issues&quot;,&quot;Network Issues&quot;,[]],[&quot;Sales Inquiry&quot;,&quot;Sales Inquiry&quot;,[]],[&quot;Spare Parts / Accessories Orders&quot;,&quot;Spare Parts / Accessories Orders&quot;,[]],[&quot;Training and User Guidance&quot;,&quot;Training and User Guidance&quot;,[]]]]]"
  	
    	data-selected-choices = "null"
  	
    	data-nested-levels = "[{&quot;id&quot;:79000000729,&quot;label&quot;:&quot;Automated Systems 2&quot;,&quot;label_in_portal&quot;:&quot;Automated Systems 2&quot;,&quot;name&quot;:&quot;cf_automated_systems_2_1608619&quot;,&quot;level&quot;:2,&quot;field_type&quot;:&quot;nested_child&quot;},{&quot;id&quot;:79000000730,&quot;label&quot;:&quot;Automated Systems 3&quot;,&quot;label_in_portal&quot;:&quot;Automated Systems 3&quot;,&quot;name&quot;:&quot;cf_automated_systems_3_1608619&quot;,&quot;level&quot;:3,&quot;field_type&quot;:&quot;nested_child&quot;}]"
  	
    	data-placeholder = ""
  	
    	data-required-field = "false"
  	
  >
   
     <option value>Choose...</option>

<option  data-custom-properties='{"id": ""}' value="Apple Products">
          Apple Products
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Camera Issues">
          Camera Issues
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Light Issues">
          Light Issues
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Other Hardware issues">
          Other Hardware issues
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Software">
          Software
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Others">
          Others
         </option>

</select>

<div class="nested_field">
<div class="form-group ">
  <label for="helpdesk_ticket_custom_field_cf_software_apps_product_firmware_level_1_1608619" class="form-label">
  	Customer support topics
		
    
  </label>

<select
  	class="form-control parent_field nested_select_field choices "
  	id="helpdesk_ticket_custom_field_cf_software_apps_product_firmware_level_1_1608619"
  	name="helpdesk_ticket[custom_field][cf_software_apps_product_firmware_level_1_1608619]"
  	
  	
    
    	data-nested-choices = "[[&quot;App Installation and Setup&quot;,&quot;App Installation and Setup&quot;,[[&quot;Downloading the App&quot;,&quot;Downloading the App&quot;,[]],[&quot;Basic Setup&quot;,&quot;Basic Setup&quot;,[]],[&quot;Customizing App Settings&quot;,&quot;Customizing App Settings&quot;,[]]]],[&quot;Firmware Updates&quot;,&quot;Firmware Updates&quot;,[[&quot;Checking for Updates&quot;,&quot;Checking for Updates&quot;,[]],[&quot;Installation Instructions&quot;,&quot;Installation Instructions&quot;,[]],[&quot;Reverting to Previous Firmware&quot;,&quot;Reverting to Previous Firmware&quot;,[]]]],[&quot;Compatibility with Devices&quot;,&quot;Compatibility with Devices&quot;,[[&quot;Compatible Operating Systems&quot;,&quot;Compatible Operating Systems&quot;,[]],[&quot;Pairing with Devices&quot;,&quot;Pairing with Devices&quot;,[]],[&quot;Troubleshooting Connection Issues&quot;,&quot;Troubleshooting Connection Issues&quot;,[]]]],[&quot;Troubleshooting App Issues&quot;,&quot;Troubleshooting App Issues&quot;,[[&quot;App Crashing or Freezing&quot;,&quot;App Crashing or Freezing&quot;,[]],[&quot;Login Issues&quot;,&quot;Login Issues&quot;,[]],[&quot;Syncing Problems&quot;,&quot;Syncing Problems&quot;,[]]]],[&quot;Account and Login Issues&quot;,&quot;Account and Login Issues&quot;,[[&quot;Password Reset&quot;,&quot;Password Reset&quot;,[]],[&quot;Account Recovery&quot;,&quot;Account Recovery&quot;,[]],[&quot;Updating Account Information&quot;,&quot;Updating Account Information&quot;,[]]]]]"
  	
    	data-selected-choices = "null"
  	
    	data-nested-levels = "[{&quot;id&quot;:79000000721,&quot;label&quot;:&quot;Software (Apps &amp; Product Firmware) level 2&quot;,&quot;label_in_portal&quot;:&quot;Choose a detailed topic&quot;,&quot;name&quot;:&quot;cf_software_apps_product_firmware_level_2_1608619&quot;,&quot;level&quot;:2,&quot;field_type&quot;:&quot;nested_child&quot;}]"
  	
    	data-placeholder = ""
  	
    	data-required-field = "false"
  	
  >
   
     <option value>Choose...</option>

<option  data-custom-properties='{"id": ""}' value="App Installation and Setup">
          App Installation and Setup
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Firmware Updates">
          Firmware Updates
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Compatibility with Devices">
          Compatibility with Devices
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Troubleshooting App Issues">
          Troubleshooting App Issues
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Account and Login Issues">
          Account and Login Issues
         </option>

</select>

<div class="nested_field">
<div class="form-group ">
  <label for="helpdesk_ticket_custom_field_cf_my_profoto_registration_level_1_1608619" class="form-label">
  	Customer support topics
		
    
  </label>

<select
  	class="form-control parent_field nested_select_field choices "
  	id="helpdesk_ticket_custom_field_cf_my_profoto_registration_level_1_1608619"
  	name="helpdesk_ticket[custom_field][cf_my_profoto_registration_level_1_1608619]"
  	
  	
    
    	data-nested-choices = "[[&quot;Product Registration&quot;,&quot;Product Registration&quot;,[[&quot;Registering New Products&quot;,&quot;Registering New Products&quot;,[]],[&quot;Registration Benefits&quot;,&quot;Registration Benefits&quot;,[]],[&quot;Troubleshooting Registration&quot;,&quot;Troubleshooting Registration&quot;,[]]]],[&quot;Warranty Details&quot;,&quot;Warranty Details&quot;,[[&quot;Warranty Coverage&quot;,&quot;Warranty Coverage&quot;,[]],[&quot;How to File a Claim&quot;,&quot;How to File a Claim&quot;,[]],[&quot;Extended Warranty Options&quot;,&quot;Extended Warranty Options&quot;,[]]]],[&quot;Account Management&quot;,&quot;Account Management&quot;,[[&quot;Updating Profile Information&quot;,&quot;Updating Profile Information&quot;,[]],[&quot;Managing Registered Products&quot;,&quot;Managing Registered Products&quot;,[]],[&quot;Deleting Account&quot;,&quot;Deleting Account&quot;,[]]]],[&quot;Loyalty Programs&quot;,&quot;Loyalty Programs&quot;,[[&quot;Membership Levels&quot;,&quot;Membership Levels&quot;,[]],[&quot;Earning and Redeeming Points&quot;,&quot;Earning and Redeeming Points&quot;,[]],[&quot;Benefits of Loyalty Program&quot;,&quot;Benefits of Loyalty Program&quot;,[]]]],[&quot;Profile Updates&quot;,&quot;Profile Updates&quot;,[[&quot;Changing Personal Information&quot;,&quot;Changing Personal Information&quot;,[]],[&quot;Updating Contact Preferences&quot;,&quot;Updating Contact Preferences&quot;,[]],[&quot;Adding Additional Contacts&quot;,&quot;Adding Additional Contacts&quot;,[]]]]]"
  	
    	data-selected-choices = "null"
  	
    	data-nested-levels = "[{&quot;id&quot;:79000000722,&quot;label&quot;:&quot;My Profoto / Registration level 2&quot;,&quot;label_in_portal&quot;:&quot;Choose a detailed topic&quot;,&quot;name&quot;:&quot;cf_my_profoto_registration_level_2_1608619&quot;,&quot;level&quot;:2,&quot;field_type&quot;:&quot;nested_child&quot;}]"
  	
    	data-placeholder = ""
  	
    	data-required-field = "false"
  	
  >
   
     <option value>Choose...</option>

<option  data-custom-properties='{"id": ""}' value="Product Registration">
          Product Registration
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Warranty Details">
          Warranty Details
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Account Management">
          Account Management
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Loyalty Programs">
          Loyalty Programs
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Profile Updates">
          Profile Updates
         </option>

</select>

</select>

<div class="nested_field">
<div class="form-group ">
  <label for="helpdesk_ticket_custom_field_cf_other_level_1_1608619" class="form-label">
  	Customer support topics
		
    
  </label>

<select
  	class="form-control parent_field nested_select_field choices "
  	id="helpdesk_ticket_custom_field_cf_other_level_1_1608619"
  	name="helpdesk_ticket[custom_field][cf_other_level_1_1608619]"
  	
  	
    
    	data-nested-choices = "[[&quot;General Inquiries&quot;,&quot;General Inquiries&quot;,[[&quot;Contacting Support&quot;,&quot;Contacting Support&quot;,[]],[&quot;FAQs and Help Center&quot;,&quot;FAQs and Help Center&quot;,[]],[&quot;Providing Feedback&quot;,&quot;Providing Feedback&quot;,[]]]],[&quot;Partnership Requests&quot;,&quot;Partnership Requests&quot;,[[&quot;Collaboration Opportunities&quot;,&quot;Collaboration Opportunities&quot;,[]],[&quot;Partnership Criteria&quot;,&quot;Partnership Criteria&quot;,[]],[&quot;Submitting a Proposal&quot;,&quot;Submitting a Proposal&quot;,[]]]],[&quot;Media Inquiries&quot;,&quot;Media Inquiries&quot;,[[&quot;Press Releases&quot;,&quot;Press Releases&quot;,[]],[&quot;Product Information for Media&quot;,&quot;Product Information for Media&quot;,[]],[&quot;Scheduling Interviews&quot;,&quot;Scheduling Interviews&quot;,[]]]],[&quot;Customer Feedback&quot;,&quot;Customer Feedback&quot;,[[&quot;Submitting Product Feedback&quot;,&quot;Submitting Product Feedback&quot;,[]],[&quot;Survey Participation&quot;,&quot;Survey Participation&quot;,[]],[&quot;Sharing User Stories&quot;,&quot;Sharing User Stories&quot;,[]]]],[&quot;Technical Support Not Covered Elsewhere&quot;,&quot;Technical Support Not Covered Elsewhere&quot;,[[&quot;Specialized Product Assistance&quot;,&quot;Specialized Product Assistance&quot;,[]],[&quot;Custom Equipment Requests&quot;,&quot;Custom Equipment Requests&quot;,[]],[&quot;Unique Setup Needs&quot;,&quot;Unique Setup Needs&quot;,[]]]],[&quot;Share the light&quot;,&quot;Share the light&quot;,[[&quot;Report image&quot;,&quot;Report image&quot;,[]],[&quot;Account issues&quot;,&quot;Account issues&quot;,[]],[&quot;Other&quot;,&quot;Other&quot;,[]]]]]"
  	
    	data-selected-choices = "null"
  	
    	data-nested-levels = "[{&quot;id&quot;:79000000723,&quot;label&quot;:&quot;Other level 2&quot;,&quot;label_in_portal&quot;:&quot;Choose a detailed topic&quot;,&quot;name&quot;:&quot;cf_other_level_2_1608619&quot;,&quot;level&quot;:2,&quot;field_type&quot;:&quot;nested_child&quot;}]"
  	
    	data-placeholder = ""
  	
    	data-required-field = "false"
  	
  >
   
     <option value>Choose...</option>

<option  data-custom-properties='{"id": ""}' value="General Inquiries">
          General Inquiries
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Partnership Requests">
          Partnership Requests
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Media Inquiries">
          Media Inquiries
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Customer Feedback">
          Customer Feedback
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Technical Support Not Covered Elsewhere">
          Technical Support Not Covered Elsewhere
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Share the light">
          Share the light
         </option>

</select>

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