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Frequently asked questions

How do I checkout?

Simply click the ‘Checkout’ button in your shopping cart, fill out the information and then finish the process by clicking ‘Complete payment’.

What payment methods can I use?

You can currently pay using Visa, MasterCard or American Express.

What is Profoto Academy's return and refund policy?

If you notify us within 14 days of the purchase that you’re not satisfied with a course or series, we’ll issue you a refund. If it appears to us that you’re abusing this refund policy, you may no longer be able to get a refund and/or access your account.

How do I access my purchase?

You’ll find all the courses that you’ve purchased on the Profoto Academy start page by simply log in.

Why do I have to create an account?

An account is necessary to enable you to purchase and access our content online.