Studio Rooff relies on Profoto for fast, reliable support
Located in the creative heart of Amsterdam, Studio Rooff is a boutique studio space designed with the artist in mind. As both an event venue and a fully equipped production company for photo and video content, Rooff is a dynamic environment where innovation meets artistry. To maintain their high standards and provide top-tier service to clients, Rooff relies on Profoto StyleShoots equipment and the dedicated support behind it.
Support that keeps creativity flowing
When working in a fast-paced production environment, technical issues can disrupt workflows and delay projects. That’s why Rooff values quick, effective support that ensures their team and clients can stay focused on creating. Their experience with Profoto’s customer support, especially their main point of contact, Oli, has evolved over time. “Initially, I would send an email and wait for a response,” says Melanie, Studio Manager at Rooff. “Now, I message Oli directly, and he often replies immediately. That has made a huge difference.”
Responsive and reliable assistance
The Rooff team rates Profoto’s response time as very fast, with communication that is always clear and timely, “and if something is unclear, I can FaceTime for help,” Melanie explains. “That direct connection has been really valuable.”
For a studio that works with a range of clients, from seasoned professionals to newcomers, having knowledgeable support is key. Rooff is extremely confident in the expertise of Profoto’s support team, with issues being resolved efficiently. “Sometimes our photographers have very high expectations, but the solutions provided by the team are always practical and helpful.”
Adapting to the needs of a fast-paced studio
In a setting where time is critical, ease of access to support is a major factor. “Mailing is more time-consuming than texting,” Melanie notes. “If I have a client standing next to me with a question, I need an answer fast.” Resolution time always meets expectations. “There haven’t been any delays. The support team always resolved any issues within a time frame that worked for us.”
A relationship built on trust
Ultimately, the Rooff team is highly satisfied with their support experience, particularly thanks to the personalized approach they’ve developed with their key contact, Oli.
By providing responsive, knowledgeable, and adaptable support, Profoto ensures that Rooff can focus on what they do best: creating stunning visual content for their customers.