Profoto Brand Store

Payment
You can choose between the following payment methods:

Credit Card (Visa, MasterCard and American Express)
PayPal

Shipping and delivery
All deliveries are shipped adult signature required. You can track your shipment using the tracking number you receive from us after the order has left Profotos warehouse. Delivery time is usually 10-14 business days for goods in stock.

Partial delivery
We only send complete orders, ie. if a product is not in stock, your order will not be shipped until all products are available again. If you want the products that are in stock as soon as possible we suggest that you place two separate orders, one with the products that are in stock and one with the other. You can look at the product page if it is in stock or not.

Returns
As a consumer, you have the right to cancel your purchase within 14 days of receiving your order. To get full refund on the items you ordered they need to be in NEW, UNOPENED condition.

If the item is open/used/damaged a 20% surcharge will be deducted automatically from the refund issued. Please note, in the case the original purchase included promotional items, these items must also be returned for credit or we reserve the right to charge the actual cost of the promotional goods, less any portion paid by the customer as part of the original transaction. This difference will also be deducted from the credit issued. A restocking fee of $15 will be added to all returns.

If you want to return your items you need to contact us at returns.us@profoto.com
with the below information. Please be sure to send all of the information below for your return process to start. A return authorization is needed before shipping the products. Only packages with valid RMA numbers on the outside of the package will be accepted. Others will be returned at the shipper’s expense.

Name
Address
City
State
Zip
Phone
Email
Order Number
Order Date
Product numbers with description
Reason for return

All returns must be shipped with prepaid freight and duty.

After sending in the information you will be advised by email of the shipping information. Once an RMA is issued, you have 10 days for the merchandise to arrive at Profoto.

If your product is damaged or broken, please use the link below for our service portal for special handling instructions

Disclaimer
All products must be returned in NEW condition with all original packaging.

Any return not in new condition with all original package may be returned with credit issued or have the credit amount reduced.

Returns for non-working products need to be made through the service portal. More info on this is found here: https://profoto.com/us/support/faq/repair-service

All shipping, handling and duty costs for the return are covered by the sender.

After completing the from you will be advised by email of the shipping information. Once an RMA is issued, you have 10 days for the merchandise to arrive at Profoto.

If your product is damaged or broken, please use the link below for our service portal for special handling instructions

Read about how to make a return

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