Profoto support

Profoto support

Frequently asked questions

Browse through Profoto’s FAQs (in English) to find answers to the most commonly raised questions about our products and services. You can also find product-specific information in our user guides, downloadable from the corresponding product pages.

Product firmware updates

We continuously release product firmware updates to improve functionality and ensure compatibility with the latest camera models. Learn how to access the latest product firmware.

Service and repair

If your product needs service or repair, register your product on My Profoto and start a service claim.

Helpful resources

Discontinued products

Cannot find a product on our website? It may have been discontinued.

Warranty terms

All our generators and heads come with a warranty.

Battery travel documents

It's safe to fly with our batteries! Download battery transportation certificates for relevant products.

Declaration of Conformity

All our products are safe and compliant with the applicable EU directives. Download Declaration of Conformity for relevant products.

Product documentation

You can find FAQs, User guides and other product documentation on the relevant product pages, under the "Downloads" tab. See our most popular products below.

Profoto A1


Profoto B10

Profoto B1X

Profoto B2

Profoto D1

Profoto D2

Profoto Pro-10

Air Remote TTL

Air Remote

Didn't find a solution?

If you cannot find what you're looking for, contact us directly and we will assist you.