Browse through Profoto’s FAQ to find answers to commonly raised questions concerning our products and services, and how to use them. Please note that the FAQ is only available in English at the moment. You can also find information in our product user guides in the Downloads tab of each product page.
We continuously release product firmware updates to improve functionality and ensure compatibility with the latest camera models. Learn how to access the latest product firmware.
If your product needs servicing, contact the Profoto dealer from whom you purchased the product.
Cannot find a product on our website? It may have been discontinued.
All our generators and heads come with a warranty.
It's safe to fly with our batteries! Download battery transportation certificates for relevant products.
All our products are safe and compliant with the applicable EU directives. Download Declaration of Conformity for relevant products.
If you cannot find what you're looking for, contact us directly and we will assist you.