If you experience a problem with one of our products, we recommend that you first check for the latest product firmware update. Below, you will find information about downloading firmware updates, getting your products serviced, and accessing useful resources and product documentation.
We continuously release product firmare updates to improve functionality and ensure compatibility with the latest camera models. Learn how to access the latest product firmware.
If your product needs servicing, contact your closest authorized Profoto service station for assistance.
Find answers to your questions about Academy courses and payment or get support with technical problems.
Cannot find a product on our website? It may have been discontinued.
All our generators and heads come with a warranty.
It's safe to fly with our batteries! Download battery transportation certificates for relevant products.
All our products are safe and compliant with the applicable EU directives. Download Declaration of Conformity for relevant products.
If you cannot find what you're looking for, contact us directly and we will assist you.