Repair / Service
At this time, we are not accepting walk in repairs at the Profoto US office. Please follow the instructions below to send in products for repair.
Before you can send in a product for service you need to start a service claim on profoto.com
How do I start a service claim?
To start a service claim you need to have your product registered in MyProfoto . If you don't have a MyProfoto account, sign up for a free account Once registered, you see your registered products under "My products". Click the top right corner's menu dots on the product that is in need of service and select "Start service claim" and fill in the necessary information.
The service claim will be sent to a service station who will email you with a flat rate estimate (if applicable) and instructions on how and where to ship your product.
Where can I find a certified Profoto service center?
You can find your closest local Profoto service center at profoto.com/find-dealer-or-rental/servicepoint
How much does a service repair cost?
For price information concerning service repairs, contact your local service center profoto.com/find-dealer-or-rental/servicepoint.
Can I repair my Profoto flash on my own?
Trying to repair or open up/disassemble your Profoto flash could be dangerous to your own life! You should always contact your local dealer or service point for a service or repairs. The warranty will be void if you open your Profoto flash and try to repair it on your own.
Can I change the flash tube by myself on my Profoto unit?
You can exchange flash tube on selected units. For more information watch video.
Can I change anything by myself on my Profoto unit?
All repairs must be performed by qualified personnel. Are you unsure about anything concerning your Profoto unit, contact your local Profoto dealer, profoto.com/find-dealer-or-rental.
I've just changed flash tube on my lights, will it affect colour temperature?
If you've just changed flash tube (or got a new product), you need to break in the flash tube by shooting 10 full power flashes. Not doing this can have effects on colour temperature.