Payment & Refunds | Profoto (CA)

Payment & Refunds

Payment methods

We accept the following payment methods:

  • Credit Card Payment (Visa, MasterCard and American Express
  • PayPal

Can I change my payment method?

Unfortunately, the payment method for a particular order cannot be changed once an order has been placed.

When is the cost drawn from my credit card?

The money is deducted from your card as soon as the order is placed.


We will start the refund process when the returned item reaches us after initiating the RMA process (Link to page on how to return) and we have approved the return. It may take up to 14 days after item is received and the return is approved before the refund is reflected in your account.

No returns are accepted without first being initiated as per the instructions found here:

How to make a Return

Need more help?
Contact us if you can't find what you're looking for.