Support

Profoto support

See FAQs, information about firmware upgrade, documents and more.

Message for all Profoto B1X battery users

Get help with your product

You can find FAQs, user guides and other documents on the respective product pages. Below you have direct access to some of our most popular products.

Profoto B1X

Profoto B2

Air Remote TTL

Profoto D1

Profoto D2

Profoto Pro-10

Product upgrades and software

We continuously release product upgrades to improve functionality and ensure compatibility with the latest camera models. Here you'll find the latest product upgrades and software for your product.

Service and repair

If your product needs servicing click on the below link to find your closest authorized Profoto service station.

Helpful resources

Profoto Academy

Find answers to your questions about Academy regarding payment, courses or any technical issues.

Discontinued products

Find information on our discontinued products. Learn more on the link below.

Warranty terms

All our generators and heads come with warranty. Learn more about our warranty terms on the link below.

Battery travel documents

It is safe to fly with our batteries. Download battery transportation certificates for your product here.

Declaration of Conformity

All our products are safe and compliant with the applicable EU directives. Learn more on the link below.

Didn't find a solution?

If you cannot find what you're looking for, click on the link below to contact us directly.