Repair / Service
Sending in your product for repair
Service, claims or repair orders must always be registered through My Profoto. Upon registration a service station will contact you with further information on how to proceed.
What is the status of my service claim/repair order?
When you register a service claim or create a repair order a confirmation email will be sent to you with a unique Ticket Number. You will also receive contact details to a service station based on your requested location. The service station will contact you.
Where can I find a certified Profoto service center?
You can find your closest local Profoto service center at profoto.com/find-dealer-or-rental/servicepoint
How much does a service repair cost?
For price information concerning service repairs, contact your local service center profoto.com/find-dealer-or-rental/servicepoint.
Can I repair my Profoto flash on my own?
Trying to repair or open up/disassemble your Profoto flash could be dangerous to your own life! You should always contact your local dealer or service point for a service or repairs. The warranty will be void if you open your Profoto flash and try to repair it on your own.
Can I change anything by myself on my Profoto unit?
All repairs must be performed by qualified personnel. Are you unsure about anything concerning your Profoto unit, contact your local Profoto dealer, profoto.com/find-dealer-or-rental.
I've just changed flash tube on my lights, will it affect colour temperature?
If you've just changed flash tube (or got a new product), you need to break in the flash tube by shooting 10 full power flashes. Not doing this can have effects on colour temperature.