FAQ

Payment

What payment methods can I use?

You can currently pay using Visa, MasterCard or American Express.

How do I checkout?

Simply click the ‘Checkout’ button in your shopping cart, fill out the information and then finish the process by clicking ‘Complete payment’.

What is Profoto Academy's return and refund policy?

If you notify us within 14 days of the purchase that you’re not satisfied with a course or series, we’ll issue you a refund. If it appears to us that you’re abusing this refund policy, you may no longer be able to get a refund and/or access your account.

How is sales tax determined for my order?

The sales tax depends on the country where you complete the purchase. Even though tax varies between countries, the final price you pay in each country remains the same.

How do I access my purchase?

You’ll find all the courses that you’ve purchased on the Profoto Academy start page by simply log in.

What do I get with my purchase?

Purchasing a course gives you unlimited access to course videos and related materials. It will always be available to watch in your MyProfoto account in both HD or Low Resolution formats and on any device online.

How do I purchase a course?

Go to a course or series page, choose a course or series that interest you and then click the purchase button. You’ll then create a Profoto Academy account and be able to access and watch your course videos.

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