FAQ - Profoto A1


How to set up your “My Profoto” account
Visit profoto.com/register-account to register an account for My Profoto.

I can’t change or reset my password.
Make sure that you enter the e-mail address connected to your My Profoto account and that it is spelled correctly. If you still have problem resetting your password, report the issue to web@profoto.com. 

What's the product with project name Zenith? Will it become available?
The Profoto product, with project name Zenith, that has been seen in some videos and images on social media was part of a limited pre-production batch for a market test. Unfortunately the tests proved that the product where not up to Profoto quality standards and there is no plan to release this product in the near future.

Is "product X" compatible with my camera?
You can find compatible camera brands and models under the Profoto A1 and each Air Remote’s technical specification. Note that additional camera models might work just fine but have not been tested yet.