FAQ

Courses and series

Do I need to own Profoto products to take a course?

No, you can still learn from our courses no matter what equipment you use, even if you don’t own our products.

How do I watch a course video?

You’ll need to purchase a course or series of courses and create an account before you can watch them. Then you’ll need an internet connection to stream the videos.

I’m having a problem viewing a video?

To find the solution, please check the following:

  • Confirm your internet connection
  • Refresh your browser
  • Close and reopen your browser
  • Clear your browser’s cookies and cache
  • Check that flash is enabled for your browser
  • Check if you have a firewall that’s blocking the content

If the above steps don’t resolve your issue, please contact us via the contact form below. Provide the following info:

  • Type of device(s) you’re using
  • Browser and version
  • Course video that you’re experiencing issues with
  • Screenshot of the error, if possible

How do I suggest a learning topic I want to see on Profoto Academy?

We’re always interested in hearing your views and welcome any ideas you have. Please contact us in the contact form below with your suggestion and we’ll try to plan our content accordingly.

What does personal feedback mean?

Once we have received your photo challenge image, our Educational Manager Miguel Jacob will assess your work and provide personalized feedback, which we’ll email to you. We’ll also score your work. You can read more about the whole process here.

What does certified Image Creator mean?

When you complete a series of courses and your photo challenge image is approved, you’ll become a certified Image Creator. This is a proud achievement, which shows that you’ve learned how to use lighting techniques to improve your photography.

Is there a timeframe to complete my class?

At Profoto Academy you can work at your own pace. And remember, you have unlimited lifetime access to every course you purchase, so you can come back and watch it as many times as you like.

Can I download a course to my computer?

Although you can download the PDF How-to guides, you can only stream our video courses, not download them. The good news is that you have unlimited lifetime access to every course you purchase, so you can come back and watch it as many times as you like.

Can I share a class with a friend?

Profoto Academy courses are designed to help each individual improve as a photographer, including your own personal feedback and certificates on completion. You also have unlimited lifetime access to all your courses and materials. So our courses are not ideal for group viewings and we ask that students do not copy or redistribute the materials in any way.

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